Thursday, April 26, 2012

How Mobile Travelers Use Their Smartphone Apps

comScore released the results from a U.S. market study on mobile travel related activities. The results indicate that 51 percent of smartphone owners accessed travel content on their devices during the three month period ending February 2012 -- with nearly 1 in every 5 smartphone owners using their device to book air travel or hotel reservations.

"The on-the-go convenience of smartphones has facilitated their emergence as an essential companion for travelers," said Mark Donovan, comScore SVP of mobile. "We all know how hectic a travel experience can be, but smartphones have really stepped in to meet a variety of needs for travelers, such as coordination of schedules, locations, trip itineraries and transactions."

With more than half of all smartphone users now engaging with travel content and related apps, there has never been a better opportunity for suppliers and OTAs to invest in their mobile strategies to provide a great experience and win loyalty from their customers.

During the three month period ending in February 2012, 51 percent of the smartphone audience accessed air and/or hotel content on their device, with 4 in every 5 mobile travelers accessing both air and hotel content. The most popular air travel-related mobile activity was checking airfare prices, in which 26 percent of all smartphone users engaged.

Smartphone users were nearly as likely to look up an airline phone number, flight schedules, and check a flight’s status, each of which was conducted by 25 percent of the audience. While many of the most popular behaviors were consumers seeking information, they also engaged in transactional behavior.

21 percent of smartphone consumers checked in for a flight on their device, while 18 percent booked a flight on their smartphone and 10 percent cancelled a flight.

Among hotel-related mobile activities, looking up hotel address/directions was the most popular (conducted by 29 percent of smartphone owners), followed by researching attractions or things to do near hotel (23 percent).

Reading hotel reviews and comparing hotel prices and availability were performed by more than 1 in 5 smartphone owners in the past three months, while 18 percent used their device to book a hotel room.

Compared to the average smartphone owner the mobile traveler was more likely to be younger and male, a fairly typical profile for early technology adopters. 62 percent of smartphone owners that accessed travel information were male, compared to 52 percent of the entire smartphone audience, while 78 percent of smartphone travelers were between the ages of 18-44, compared to 63 percent of the total smartphone audience.

Mobile travelers tended to have similar income levels compared to the average smartphone owner with approximately half of each audiences residing in households earning at least $75,000 annually.

2 comments:

Alyssa said...

I definitely agree with Mark Donovan. I've had some extremely hectic travel experiences in the past, but now that I have a Smartphone, those problems have become issues of the past. Not only does my phone help me search for hotels, book flights and research close attractions, but it also helps keep me entertained during those boring moments that come along with travel. My job at Dish requires a lot of business travel with a lot of down time in airports and such, so that is when I turn to my Dish Remote Access app. It lets me watch all of my favorite shows from back home, live or recorded on my Smartphone anywhere I am in the world, which I love! My travel experiences now are hectic free and now allow for my business to be done along with some play. :)

David H. Deans said...

Alyssa, thanks for sharing your thoughts in this topic.