Technology | Media | Telecommunications

Tuesday, January 06, 2009

Global UC and IPCC Market on the Rise

According to Infonetics Research, the IP contact center (IPCC) market will finish 2008 up 37 percent over 2007, with many vendors reporting robust sales, particularly in Asia Pacific.

The Infonetics' report shows sales of unified communications (UC) products will end mixed in 2008, with unified messaging platform sales up and communicator software sales flat.

Because of the deterioration in economic activity worldwide, enterprise spending on telephony products is expected to slow in 2009, which will also pull down the overall UC and IPCC markets, although the IPCC and communicator segments will weather the economic downturn better than others.

"The communicator market continues to be fluid, with growth not yet following established patterns and market share positions shifting one period to the next as PBX vendors battle each other and Microsoft," said Matthias Machowinski, Infonetics Research's directing analyst for enterprise voice and data.

It's an exciting market to watch, and one that should thrive in 2009, even as the overall enterprise telephony market declines due to the economic environment. Similarly, the IPCC market will slow down in 2009, but should do relatively well as customers find IP contact centers, self service, and automation cost effective ways to deliver on customer service.

Highlights from the Infonetics report include:

- In 1H08, over a million IPCC seats were sold worldwide.

- Avaya still leads the IPCC market by far in 1H08, but lost share to Cisco and Alcatel-Lucent.

- Nortel takes the lead in unified messaging license market share in 1H08, while Avaya maintains its lead in revenue market share; Cisco is now a close 3rd for both.