Digital Lifescapes

The evolution of artificial intelligence (AI) is reshaping the sales profession in ways that few could have imagined even a few years ago. Gartner’s recent prediction -- that by 2028, 10 percent of sales associates will use Generative AI (GenAI) tools to covertly manage multiple jobs -- highlights the profound workforce disruption unleashed by this technological revolution. As an independent advisory consultant in the business technology sector, I see this as a pivotal moment for vendor leaders to rethink their sales strategies and the very nature of work, productivity, and employee trust. The AI-Driven Sales Role Transformation The integration of GenAI into sales workflow is already a present-day reality. According to recent market studies, 81 percent of sales teams are either experimenting with or have fully implemented GenAI tools, with some reporting up to a 15 percent revenue uplift and a 10–20 percent increase in sales ROI. The rapidly emerging technology is now considered essen...

The personal computing device market continues to demonstrate remarkable resilience despite recent fluctuations. According to the latest worldwide market study by International Data Corporation (IDC), global PC shipments are projected to reach 273 million units in 2025—a modest but significant 3.7 percent increase over the previous year. This growth reflects the market's adaptation to post-pandemic realities and evolving technology needs across the globe. Personal Computing Market Development While COVID-19 initially triggered unprecedented demand for computing devices during the shift to remote work and online education, we now see a more measured growth pattern. IDC has slightly adjusted its projections downward, indicating a market growing steadily rather than explosively. "In light of so many challenges around the world, Japan is a much-needed source of double-digit growth this year. Enterprises there as well as SMBs have been quickly replacing PCs in advance of the Window...

Is your workforce truly your greatest asset, or is it simply another cost center? The CEO’s role has traditionally been synonymous with strategy, innovation, and financial performance.  However, a seismic shift is underway -- the strategic imperative for Business Technology talent development. The C-suite is increasingly recognizing that the key to unlocking business value lies not just in technology or market share, but in the skilled people who power the organization. Gartner’s latest research study findings underscore this shift, placing workforce considerations as a top-three business priority for chief executives. Business Technologist Market Development This elevation of the workforce to strategic prominence is a direct consequence of several converging trends. The Great Resignation, coupled with an increasingly competitive global talent market, has made talent acquisition and retention a paramount challenge. Moreover, the rapid pace of information technology change demands a...

The importance of data in today's business landscape fundamentally reshapes how CIOs invest in their IT infrastructure. A recent International Data Corporation ( IDC ) market study highlights this trend, revealing insights into spending patterns. The study indicates that structured database and data management workloads are the largest spending category within enterprise IT infrastructure. This is unsurprising, considering the foundational role these workloads play in managing digital business data. However, IDC's worldwide market study also sheds light on a noteworthy shift – spending in some categories witnessed a slight decline in 2023 compared to 2022. Data Workload Market Development This dip could be attributed to several factors. Organizations might optimize their existing data management processes, potentially leveraging more efficient storage solutions or cloud-based data management services. Additionally, the rise of alternative data sources, such as unstructured and ...

In a world increasingly reliant on digital connectivity, the fixed wireless communications market has emerged as a crucial player in enhancing access to high-speed, reliable internet across both densely populated and remote regions. As the global demand for comprehensive connectivity continues to grow, the performance and efficiency of fixed wireless access (FWA) technology have become central to bridging the way we live, work, and communicate online. Fixed Wireless Market Development According to the latest market study by ABI Research , the worldwide FWA subscription base is poised for strong growth, with a forecasted 14 percent compound annual growth rate (CAGR) from 2023 to 2029, reaching almost 265 million subscribers by the end of the decade. This trajectory underscores the growing importance of FWA in the telecommunications landscape, as service providers and technology innovators alike strive to deliver connectivity solutions that cater to the evolving needs of both enterprise ...

The digital workplace solutions market has been on the rise in recent years as many large enterprise organizations have embraced hybrid working and remote work models. Solutions like Unified Endpoint Management (UEM), Desktop as a Service (DaaS), and Digital Employee Experience (DEX) tools have enabled companies to support their distributed workforce and enhance employee productivity.   Digital Workplace Market Development However, a new study from Gartner reveals that the digital workplace is about to play an even bigger role as companies turn their focus toward Environmental, Social, and Governance ( ESG ) initiatives. According to Gartner, 80 percent of digital workplace and IT leaders will integrate their tools with ESG management and reporting solutions by 2027 -- that's up from less than 5 percent today. This expected rapid convergence is being driven by growing regulatory requirements around ESG disclosure, as well as rising CEO and leadership prioritization of environ...

As new devices increasingly connect to the cloud for centralized storage, data analytics, real-time monitoring, and updates, we must ask: Are we prepared for the security implications of this brave new world? The number of Internet of Things (IoT) end-user devices and IoT edge nodes such as home appliances, personal wearables, industrial robots, and even connected drones is quickly increasing. ABI Research forecasts that by 2026, the installed base of connected devices will reach more than 70 billion installations, creating an expansive IoT attack vector in the IoT applications environment. IoT Security Market Development Most of these devices are low-power, storage limited, and with weak computational power, which means these devices are increasingly connecting to the cloud environment for centralized storage, data analytics, real-time monitoring, remote access, and updates in firmware and software. Connecting to the cloud environment creates yet another compromise vector for these de...

In hindsight, the outcome of short-sighted CEO Return to Office (RTO) mandates was somewhat predictable. Less than one-third of employees now report they are engaged, enthusiastic, and energized by their work, according to the latest market study by Gartner. This research was showcased during their recent "ReimagineHR Conference" event. Gartner defines engagement in three ways: Employees feeling energized. Employees find purpose in their work. Employees feel empowered to do valuable work. The problem: many are not engaged. Employee Engagement Crisis Explained "Despite organizations making investments in engaging their employees, our research shows that almost 70 percent don’t feel as engaged as they should be and aren't feeling a meaningful connection to their job," said Keyia Burton, senior principal analyst at Gartner . Figuring out how to actually impact employee engagement is a huge priority because it has a significant impact on several key business outcome...

The impact of technology is seen in nearly every industry, and every region of the world. The Global Networked Economy is in a perpetual state of evolution. This creates both challenges and opportunities. Following the COVID-19 global pandemic, the market saw some recovery due to rising demand from remote working and the need for a connected ecosystem. Now there are new overarching issues affecting the global supply chains for many consumer electronics sectors. According to the latest worldwide market study by ABI Research, these conditions have led to weaker demand, but with technical advancements in Artificial Intelligence (AI), Fifth Generation (5G) mobile connectivity, and new form factors, 2023 will be a recovery year for the consumer technology market. Consumer Technology Market Development "In smartphones, the replacement cycle followed by the migration to 5G smartphones and eagerness to embrace new form factors like foldable devices will be the main growth drivers for acce...

Within the C-suite of forward-thinking organizations, something remarkable is happening. More executive leaders are now focused on an inspirational alternative to the legacy status quo "Return to Normal" mindset. According to the latest market study by IDC, Asia Pacific excluding Japan (APeJ) "Future of Work" spending is forecast to grow at a CAGR of 18.4 percent and reach $196.2 billion by 2026. IDC expects APeJ FoW spending to grow at a year-over-year rate of 19.9 percent in 2023 compared to 21.5 percent in 2022. Despite the slowdown of the growth rate, the total spending of the market continues to increase over the forecast period. Future of Work Market Development IDC defines the Future of Work (FoW) as a fundamental change to the work model to one that fosters human-machine collaboration, enables new skills and worker experiences, and supports a re-imagined physical workplace and border-less digital workspace. This IDC market forecast presents spending forecast...

Nearly half of Human Resource (HR) leaders polled cited technology as their top investment priority. Gartner's latest survey revealed the other top investment areas for HR leaders in 2023 are staffing and recruiting, employee total rewards, plus learning and development. HR leaders reported intense competition for skilled talent, and global candidate supply constraints. Instead of opting for simple cost-cutting measures, leading organizations are focusing on growth and determining which investments will drive competitive advantage in the year ahead. To optimize costs and drive growth, HR leaders will act on a few key investment imperatives. HR technology can trigger cost savings in HR administration, which has seen a drastic uptick in cost due to pandemic-related tasks, and Remote or Hybrid work arrangements. HR Technology Market Development Gartner's research shows yearly spending on HR administration increased from $155 per employee in 2021 to $194 per employee in 2022. Howev...

Digital identity combined with security, privacy, and data management are interrelated requirements, and in some cases, they are indistinct. In the U.S. market, digital identity is described as the online persona of a human subject. The term "persona" means an individual who can present themselves in a variety of ways online. However, the definition varies between countries. This description is further complicated by the current multi-use ecosystem of digital identity. Digital Identity Market Development According to the latest worldwide market study by Juniper Research, the number of digital identity applications in use will exceed 4.1 billion globally by 2027 -- that's rising from 2.3 billion in 2023. This represents a growth of 82 percent over the next four years. The increase will be driven by the use of government-backed digital identities to replace physical identity documents as a source of verification for third-party apps, such as banking and financial services. ...

Hybrid and fully remote work are inevitable in the Global Networked Economy where high-performance talent demands flexibility from employers. To enable these progressive work models, organizations are investing in a wide range of technologies to support more agile types of employment.  According to the latest worldwide market study by International Data Corporation (IDC), leading organizations will spend nearly $1 billion on the Future of Work (FoW) in 2023 -- that's an increase of 18.8 percent over 2022. Future of Work Market Development "Work models continue to evolve, but 37 percent of decision-makers in a recent global survey note that Remote and Hybrid work models will be an embedded part of accepted work practices, supported by a continued shift to the cloud, increasingly instrumented and interconnected physical workplaces, and intelligent digital workspaces," said Holly Muscolino, group vice president at IDC . According to the IDC assessment, organizations must mak...

As we look to the year ahead, there will be significant challenges and opportunities facing the Chief Human Resource Officer (CHRO) role. In order to be successful, savvy HR leaders must be prepared to take proactive steps that adapt and evolve. "HR leaders have faced an increasingly unpredictable environment amid many organizations mandating a return to office, permanently higher turnover and burnt out employees," said Emily Rose McRae, senior director at Gartner . HR Innovation Market Development One of Gartner's key predictions for 2023 is that the use of artificial intelligence (AI) and automation will continue to increase within the enlightened digital workplace. This transition will require HR leaders to develop new skills and competencies in order to effectively manage and lead teams that are increasingly relying on these enabling technologies. Additionally, HR leaders will need to ensure that their organizations are investing in the necessary infrastructure and re...

A reduction in office occupancy and lease terminations, due to the growth of remote work, has had an inverse effect on consumer spending. As an example, despite the economic issues in some markets, spending on smart home devices grew in 2022. According to the latest market study by ABI Research, by the end of the year, smart home hardware revenues  -- including devices, hubs, and controllers -- will surpass $30 billion worldwide, that's up by 15 percent over 2021. Smart Home Market Development According to the ABI assessment, driving investments in the face of a sharper economic reality is a growing expectation among consumers for smart home capabilities that deliver greater value. "The COVID pandemic-induced emphasis on home improvement boosted the Smart Home industry," said Jonathan Collins, research director at ABI Research . The Work-from-Home phenomenon moved into a more mainstream awareness that continues to bolster spending as consumers look to replace or improve d...

Supply chain resolved, or overcapacity, what's the issue? Global semiconductor revenue is projected to decline by 3.6 percent in 2023, according to the latest worldwide market study by Gartner. In 2022, the market is on pace to grow 4 percent and total $618 billion. Moreover, global semiconductor revenue is forecast to total $596 billion in 2023 -- that's down from the previous forecast of $623 billion. "The short-term outlook for semiconductor revenue has worsened," said Richard Gordon, vice president at Gartner . "Rapid deterioration in the global economy and weakening consumer demand will negatively impact the semiconductor market in 2023." Semiconductor Technology Market Development Currently, the semiconductor market is polarized between consumer-driven markets and enterprise-driven markets. Weakness in the consumer-driven markets is being driven largely by the decline in disposable income caused by rising inflation and loan interest rates. Also, it...

Wireless communication services continue to evolve and serve the voice and internet access needs of people in rural or remote areas of the world. Geostationary satellites were first to market, and now other satellite systems are pervasive.  The deployment of Low Earth Orbit (LEO) satellite constellations for extending terrestrial network coverage are the current driver of new wireless services in the global telecommunications sector. According to the latest worldwide market study by ABI Research, this adoption will culminate in $141 billion worth of annual service revenues from satellites by 2030. Satellite Services Market Development "Satellite communications services have seen a new wave of enthusiasm and convergence with terrestrial networks looking to extend past their zones of coverage and bridge the digital divide," said Andrew Cavalier, industry analyst at ABI Research . Market developments have shown that satellite services like IoT, backhaul, commercial broadband, an...

Recent global economic trends may motivate some leadership teams to make across-the-board cuts to their operations. However, the savviest executives will selectively optimize their operating budget to sustain strategic imperatives. Just 7 percent of Chief Finacial Officers (CFOs) plan to decrease customer service spending over the next 12 months, according to the latest market study by Gartner. Moreover, 21 percent plan to increase customer spending, and 72 percent plan to maintain spending. "In response to inflation, supply chain disruptions, and a tight labor market, CFOs will make trade-offs in spending that affect customer service and support (CSS) leaders," said Sarah Dibble, Director at Gartner . CSS Business Technology Market Development Their essential function is not a top priority for cost-cutting, compared to commercial real estate expenses or facility management and finance, which are most likely to face budget cuts next year.  Nearly all CFOs will prioritize digi...

The global enterprise wireless networking market is evolving. Driven by a desire to take advantage of the available 6 GHz communications spectrum, with greatly improved broadband throughput and latency rates, more organizations may choose to adopt Wi-Fi 6E technologies. According to the latest worldwide market study by ABI Research, shipments of Wi-Fi 6E access points and routers will rise from 1.5 million units in 2022 to 5.2 million units by 2024. Wireless spectrum expansion is just one facet of the commercial wireless network market transition, as the technology of Wi-Fi customer premise equipment will be upgraded once again with Wi-Fi 7 (IEEE 802.11be standard) devices. Enterprise Wireless Network Market Development "The adoption of Wi-Fi 7 access points will accelerate following the protocols standardization in 2024, and just two years later, most 6 GHz enabled access point shipments will be supporting Wi-Fi 7," said Andrew Spivey, industry analyst at ABI Research . Anot...

The main reasons for the Great Resignation are obsolete leadership, fearful middle managers, and a toxic culture that hinders employee engagement. Perhaps that's why some organizations are still struggling with the consideration and development of a flexible working model.  They're incapable of evolving to a more enlightened approach to work where employees are treated with respect. They're stuck in a bygone era of the 20th-century industrial revolution where 'shareholder value' tops all other values, and where spreadsheets and financial data analysis drives all key decision making. We should not be surprised that 76 percent of human resource (HR) leaders now feel that hybrid work challenges an employee's connection to organizational culture, according to a recent survey by Gartner. A 2022 poll of HR leaders reveals the most challenging aspect of setting their hybrid strategy is adjusting the current organizational culture to support a hybrid workforce. In fact,...