Business spending on information and communication technologies (ICT) may evolve over the next five years as the global economy puts pressure on organizations to increase technology investment because growth and competitiveness are increasingly dependent upon digital transformation, artificial intelligence (AI), and data analytics leadership.
Worldwide ICT spending on hardware, software, services and telecommunications will reach $4.6 trillion by 2022, representing average growth of 4 percent per year. Commercial customers will represent around 63.5 percent of total spending by 2022 ($2.9 trillion), while consumers will still account for 36.5 percent ($1.7 trillion), according to the latest market study by International Data Corporation (IDC).
Global ICT Market Development
Consumer spending growth will lag behind business and government spending due to increasing saturation in smartphones and media tablets. The fastest growth will come from the professional services segment (7 percent), including cloud and digital service providers, which will account for a rapidly increasing share of overall technology spending.
Other fast-growing segments include media (+6 percent), banking (+5 percent), retail (+5 percent), and manufacturing (+5 percent), while the slowest growth in commercial technology budgets will come from federal government, followed by wholesale and construction firms.
"In the short term, the trade war between the U.S. and China continues to add volatility to the outlook," said Stephen Minton, vice president at IDC. "Some firms are also facing the double whammy of weaker sales in China, an increasingly important export market for the manufacturing industry. Meanwhile, the impact in China itself could persist over a longer period of time, with manufacturing and financial services firms being the most exposed."
Countering negative sentiment around the economy in China is increasing demand for ICT solutions related to digital transformation. This is driving major investments by large enterprise and state-owned customers in industries such as retail, manufacturing, healthcare, and financial services, especially around cloud and AI.
In fact, digital transformation is also driving technology investment within Europe.
Companies in Western Europe are looking to embrace new technologies like AI and robotics to improve their business processes, also they are adopting more customer-centric approaches to IT spending decisions. This is especially true in customer-facing industries like retail, banking, transportation, and telecommunications.
Overall growth in Western Europe will slightly lag emerging markets in Asia-Pacific over the forecast period, but the U.S. market is set to post some of the strongest growth rates in spite of its relative maturity.
According to the IDC assessment, business investments in digital transformation, cloud, and AI will help drive overall U.S. growth of 4.5 percent over the forecast, equaling Latin America as the second fastest growing region for total ICT spending after China.
Outlook for Technology Applications Growth
"In the U.S., the professional services industry is expected to continue with strong technology growth and investments. The appetite for cloud-based delivery, new apps, and tech-fueled services show no signs of slowing, and thus we are optimistic about the growth opportunity for this industry," said Jessica Goepfert, vice president at IDC.
Consumer-driven industries such as retail and hospitality are benefitting from higher wages and disposable incomes. In response, firms in this space are working to develop and deliver unforgettable customer interactions. This takes shape as customizable experiences and infusing technology into their operations. For instance, hotels are implementing technology in guest rooms that can be controlled by mobile apps.
Technology | Media | Telecommunications
Thursday, February 21, 2019
Monday, February 18, 2019
Channel Partners will Drive New Cloud Computing Growth
The worldwide cloud computing infrastructure market had another strong quarter in Q4 2018, as spending grew 46 percent to nearly $23 billion. The total outlay on cloud infrastructure in 2018 exceeded $80 billion -- that's up from $55 billion in 2017 according to that latest market study by Canalys.
This investment makes cloud computing services one of the most important sectors in the IT industry, not just by the rate of growth, but also due to its expanding size.
Cloud Computing Infrastructure Market Development
Amazon Web Services (AWS) remained the dominant cloud service provider in Q4 2018; its market share of customer spend unchanged at 32 percent. Microsoft Azure grew its share to 16 percent against 14 percent in the same period a year ago. Google Cloud reached 9 percent for the first time, while Alibaba Cloud maintained its 4 percent share.
IBM, Salesforce, Oracle, NTT Communications, Tencent Cloud and OVH rounded out the top 10 cloud service providers.
"Cloud infrastructure services provide the core components needed to support digital transformation initiatives around building new customer experiences, deploying IoT to transform processes, using big data and analytics for better insights, and embedding machine learning and AI for automation,” said Matthew Ball, principal analyst at Canalys.
Market dynamics have changed over the last 12 months, with more businesses opting for multi-cloud and hybrid IT environments to use the strengths of different cloud service providers and deployment models dependent on application and data requirements, compliance, cost and performance.
The role of channel partners in cloud services is growing in importance as a direct result of these trends. In particular, understanding customer requirements, recommending services, deployment and integration, as well as simplifying the billing and management of multiple cloud services.
According to the Canalys assessment, cloud service providers are placing greater emphasis on building channel programs to support the growing network of partners beyond the largest systems integrators, especially as they extend to mid-market and SMB customers.
Canalys expects the share of cloud business supported by or with channel partners to increase in 2019. Cloud service providers must therefore find new ways to improve their own differentiation to partners and raise the maturity of their channel models.
Outlook for Cloud Channel Partner Innovation
Canalys expects a greater focus on rewarding partners with specialist expertise around specific cloud deployments, such as SAP HANA, analytics or security; on partners developing unique services on top of cloud; and on those driving customer adoption of cloud services.
Cloud service providers should build trust with their channel partners and not implement initiatives or change terms and conditions that drive more direct sales, according to Canalys. Instead, they must offer superior marketing resources that enable channel partners to differentiate hybrid multi-cloud service capabilities in this very competitive marketplace.
This investment makes cloud computing services one of the most important sectors in the IT industry, not just by the rate of growth, but also due to its expanding size.
Cloud Computing Infrastructure Market Development
Amazon Web Services (AWS) remained the dominant cloud service provider in Q4 2018; its market share of customer spend unchanged at 32 percent. Microsoft Azure grew its share to 16 percent against 14 percent in the same period a year ago. Google Cloud reached 9 percent for the first time, while Alibaba Cloud maintained its 4 percent share.
IBM, Salesforce, Oracle, NTT Communications, Tencent Cloud and OVH rounded out the top 10 cloud service providers.
"Cloud infrastructure services provide the core components needed to support digital transformation initiatives around building new customer experiences, deploying IoT to transform processes, using big data and analytics for better insights, and embedding machine learning and AI for automation,” said Matthew Ball, principal analyst at Canalys.
Market dynamics have changed over the last 12 months, with more businesses opting for multi-cloud and hybrid IT environments to use the strengths of different cloud service providers and deployment models dependent on application and data requirements, compliance, cost and performance.
The role of channel partners in cloud services is growing in importance as a direct result of these trends. In particular, understanding customer requirements, recommending services, deployment and integration, as well as simplifying the billing and management of multiple cloud services.
According to the Canalys assessment, cloud service providers are placing greater emphasis on building channel programs to support the growing network of partners beyond the largest systems integrators, especially as they extend to mid-market and SMB customers.
Canalys expects the share of cloud business supported by or with channel partners to increase in 2019. Cloud service providers must therefore find new ways to improve their own differentiation to partners and raise the maturity of their channel models.
Outlook for Cloud Channel Partner Innovation
Canalys expects a greater focus on rewarding partners with specialist expertise around specific cloud deployments, such as SAP HANA, analytics or security; on partners developing unique services on top of cloud; and on those driving customer adoption of cloud services.
Cloud service providers should build trust with their channel partners and not implement initiatives or change terms and conditions that drive more direct sales, according to Canalys. Instead, they must offer superior marketing resources that enable channel partners to differentiate hybrid multi-cloud service capabilities in this very competitive marketplace.
Friday, February 15, 2019
How Artificial Intelligence will Transform Supply Chains
With supply chains becoming increasingly global, complex, and competitive, the role of new business technology will be essential as companies attempt to drive greater efficiency, visibility, and intelligence throughout their operations.
As a result, CIOs and CTOs need more information and guidance to understand the application of transformative technologies and how they will impact the supply chain now and in the future.
Over the next 5 years, revenues generated by technology in the global supply chain will increase at a compound annual growth rate (CAGR) of 11 percent, reaching $440 billion by 2023, according to the latest worldwide market study by ABI Research.
Supply Chain Automation Market Development
Suppliers, manufacturers, retailers, and logistics service providers (LSPs) will continue to adopt increasingly sophisticated and impactful digital technology strategies to deliver value along the entire logistics value chain. Combining both technologies and services, the supply chain will generate $4.6 trillion in 2023 -- that's an increase of 29 percent from 2018.
“Supply chain operators must find innovative ways to deliver the three primary tenets of a successful strategy: visibility, intelligence, and efficiency,” said Nick Finill, senior analyst at ABI Research. “Technologies such as robotics, blockchain, IoT, augmented reality, and especially Artificial Intelligence (AI) are vital for supply chain operators wanting to remain competitive in today’s complex, global, and customer-centric market.”
AI has emerged as a major driving force behind the digital transformation of the supply chain. It offers suppliers, manufacturers, retailers, and LSPs the ability to improve the way they forecast demand, optimize planning, mitigate risks, transport goods and serve customers.
The entire value chain will benefit from AI as it facilitates greater levels of automation and smarter decision making, enabling production, distribution, and retail to become synchronized for the benefit of operating companies and customers.
According to the ABI assessment, the growth of e-commerce is driving new approaches to digital technologies in the supply chain too. Warehouse automation and the digitization of last-mile delivery operations stand out as areas targeted for technology spending.
E-commerce and omnichannel retailers such as Ocado, Wal-Mart, Kroger, and Amazon have been investing in robotics and AI, which are set to transform fulfillment operations on a major scale. Also, investments in robotics and drones for last-mile delivery are gaining momentum as pilot projects deliver results.
The 'sharing economy' is also influencing the supply chain, with transportation and storage both key sectors which face potential disruption. Companies such as Convoy, Uber Freight, and Deliv are providing digital freight matching and new crowd-sourced delivery models.
Outlook for Supply Chain Ecosystem Disruption
Supply chain operators are also able to integrate flexible storage capabilities into agile logistics strategies, thanks to on-demand warehousing service providers such as Flexe, Stowga, and Ware2Go.
“The supply chain is generally ripe for disruption, but it is also a highly intricate and crucial ecosystem. Supply chain stakeholders, therefore, face the challenge of adopting technologies in the right way and at a rapid pace, but without damaging their own supply chain operations and losing customers in the process,” Finill concluded.
As a result, CIOs and CTOs need more information and guidance to understand the application of transformative technologies and how they will impact the supply chain now and in the future.
Over the next 5 years, revenues generated by technology in the global supply chain will increase at a compound annual growth rate (CAGR) of 11 percent, reaching $440 billion by 2023, according to the latest worldwide market study by ABI Research.
Supply Chain Automation Market Development
Suppliers, manufacturers, retailers, and logistics service providers (LSPs) will continue to adopt increasingly sophisticated and impactful digital technology strategies to deliver value along the entire logistics value chain. Combining both technologies and services, the supply chain will generate $4.6 trillion in 2023 -- that's an increase of 29 percent from 2018.
“Supply chain operators must find innovative ways to deliver the three primary tenets of a successful strategy: visibility, intelligence, and efficiency,” said Nick Finill, senior analyst at ABI Research. “Technologies such as robotics, blockchain, IoT, augmented reality, and especially Artificial Intelligence (AI) are vital for supply chain operators wanting to remain competitive in today’s complex, global, and customer-centric market.”
AI has emerged as a major driving force behind the digital transformation of the supply chain. It offers suppliers, manufacturers, retailers, and LSPs the ability to improve the way they forecast demand, optimize planning, mitigate risks, transport goods and serve customers.
The entire value chain will benefit from AI as it facilitates greater levels of automation and smarter decision making, enabling production, distribution, and retail to become synchronized for the benefit of operating companies and customers.
According to the ABI assessment, the growth of e-commerce is driving new approaches to digital technologies in the supply chain too. Warehouse automation and the digitization of last-mile delivery operations stand out as areas targeted for technology spending.
E-commerce and omnichannel retailers such as Ocado, Wal-Mart, Kroger, and Amazon have been investing in robotics and AI, which are set to transform fulfillment operations on a major scale. Also, investments in robotics and drones for last-mile delivery are gaining momentum as pilot projects deliver results.
The 'sharing economy' is also influencing the supply chain, with transportation and storage both key sectors which face potential disruption. Companies such as Convoy, Uber Freight, and Deliv are providing digital freight matching and new crowd-sourced delivery models.
Outlook for Supply Chain Ecosystem Disruption
Supply chain operators are also able to integrate flexible storage capabilities into agile logistics strategies, thanks to on-demand warehousing service providers such as Flexe, Stowga, and Ware2Go.
“The supply chain is generally ripe for disruption, but it is also a highly intricate and crucial ecosystem. Supply chain stakeholders, therefore, face the challenge of adopting technologies in the right way and at a rapid pace, but without damaging their own supply chain operations and losing customers in the process,” Finill concluded.
Thursday, February 14, 2019
Why Digital Transformation Requires People to Change
It's a proven fact, digital transformation is not possible in a large enterprise organization where legacy middle-managers do everything within their power to resist any change to the status quo. A lack of culture change will typically result in no meaningful progress.
According to Gartner, a proactive and adaptive culture is a critical asset and some CIOs will likely play a role in establishing the right mindsets and practices within their organizations. Gartner predicts that by 2021, some CIOs will be as responsible for culture change as chief HR officers (CHROs).
Organization Change Management Goals
“A lot of CIOs have realized that culture can be an accelerator of digital transformation and that they have the means to reinforce the desired culture through their technology choices,” said Elise Olding, research vice president at Gartner. “A partnership with the CHRO is the perfect way to align technology selections and design processes to shape the desired work behaviors.”
The mission and values of an organization usually fall into the remit of HR. According to the Gartner assessment, the partnership between IT and HR can shed light on how IT can make technology and process design decisions that foster the intention of the desired organizational culture.
Enterprise architecture can adopt principles that align to the cultural traits, and when business analysts design processes they can create them with the intended traits in mind. Therefore, IT supports the way an organization behaves in cooperation with HR.
However, culture change is a process. This means that there will be barriers to digital initiatives -- in peoples’ mindsets and practices. “A great way to jump-start culture change and enable adoption of new technologies and processes is the culture hack. Start with a small, motivated user group and use it to showcase fast wins and results,” Ms. Olding said.
Change is a Perpetual Work-in-Progress
A recent Gartner survey found that 67 percent of organizations have already completed culture change initiatives or were in the process of doing so. The reason for many of those initiatives was that the current culture has been identified as a barrier to digital transformation. But overcoming the obsolete thinking of employees is very difficult.
“In 50 percent of cases, transformational initiatives are clear failures and CIOs report that the main barrier is culture,” said Christie Struckman, research vice president at Gartner. “The logical conclusion is that CIOs should start with culture change when they embark on digital transformation, not wait to address it later.”
Why Change Requires Diversity in Thinking
Organizations today need better decisions made fast, ideally at the front line. To achieve this objective, teams must consist of multidisciplinary, diverse members with the autonomy and accountability to act and to realize financial targets. Diversity & Inclusion (D&I) is critical for the success of those teams.
That being said, D&I initiatives will only contribute to business results if they are scaled properly and actually reach frontline employees. Enterprises often overlook extending D&I programs, such as unconscious bias training, to frontline employees.
Numerous technologies can enhance the scale and effectiveness of D&I programs, such as by diagnosing the current state of inclusion, developing leaders who foster inclusion and embedding inclusion into daily business execution.
D&I initiatives are an area where CIOs and CHROs can cooperate easily and effectively. For example, CIOs can champion empowerment behaviors, as they already gained a lot of experience with agile development and product teams working together.
Raise the Bar of Expectations to Achieve Real Change
CEOs must force the required internal collaboration across their leadership team, and remove those people with closed minds. Some people will never change, unfortunately.
The IT department must partner with HR to set up progressive programs for monitoring, measuring and enhancing the inclusion of people with open minds that embrace change. Gartner research shows that meaningful inclusion strategies can improve performance by over 30 percent in diverse teams. Raise the bar of expectations; achieve real change.
According to Gartner, a proactive and adaptive culture is a critical asset and some CIOs will likely play a role in establishing the right mindsets and practices within their organizations. Gartner predicts that by 2021, some CIOs will be as responsible for culture change as chief HR officers (CHROs).
Organization Change Management Goals
“A lot of CIOs have realized that culture can be an accelerator of digital transformation and that they have the means to reinforce the desired culture through their technology choices,” said Elise Olding, research vice president at Gartner. “A partnership with the CHRO is the perfect way to align technology selections and design processes to shape the desired work behaviors.”
The mission and values of an organization usually fall into the remit of HR. According to the Gartner assessment, the partnership between IT and HR can shed light on how IT can make technology and process design decisions that foster the intention of the desired organizational culture.
Enterprise architecture can adopt principles that align to the cultural traits, and when business analysts design processes they can create them with the intended traits in mind. Therefore, IT supports the way an organization behaves in cooperation with HR.
However, culture change is a process. This means that there will be barriers to digital initiatives -- in peoples’ mindsets and practices. “A great way to jump-start culture change and enable adoption of new technologies and processes is the culture hack. Start with a small, motivated user group and use it to showcase fast wins and results,” Ms. Olding said.
Change is a Perpetual Work-in-Progress
A recent Gartner survey found that 67 percent of organizations have already completed culture change initiatives or were in the process of doing so. The reason for many of those initiatives was that the current culture has been identified as a barrier to digital transformation. But overcoming the obsolete thinking of employees is very difficult.
“In 50 percent of cases, transformational initiatives are clear failures and CIOs report that the main barrier is culture,” said Christie Struckman, research vice president at Gartner. “The logical conclusion is that CIOs should start with culture change when they embark on digital transformation, not wait to address it later.”
Why Change Requires Diversity in Thinking
Organizations today need better decisions made fast, ideally at the front line. To achieve this objective, teams must consist of multidisciplinary, diverse members with the autonomy and accountability to act and to realize financial targets. Diversity & Inclusion (D&I) is critical for the success of those teams.
That being said, D&I initiatives will only contribute to business results if they are scaled properly and actually reach frontline employees. Enterprises often overlook extending D&I programs, such as unconscious bias training, to frontline employees.
Numerous technologies can enhance the scale and effectiveness of D&I programs, such as by diagnosing the current state of inclusion, developing leaders who foster inclusion and embedding inclusion into daily business execution.
D&I initiatives are an area where CIOs and CHROs can cooperate easily and effectively. For example, CIOs can champion empowerment behaviors, as they already gained a lot of experience with agile development and product teams working together.
Raise the Bar of Expectations to Achieve Real Change
CEOs must force the required internal collaboration across their leadership team, and remove those people with closed minds. Some people will never change, unfortunately.
The IT department must partner with HR to set up progressive programs for monitoring, measuring and enhancing the inclusion of people with open minds that embrace change. Gartner research shows that meaningful inclusion strategies can improve performance by over 30 percent in diverse teams. Raise the bar of expectations; achieve real change.
Thursday, February 07, 2019
Digital Tech: Line of Business Leaders Drive Change
Across the globe, CEOs and line of business leaders are seeking new ways to adopt business technology that enables digital innovation. However, American organizations are forecast to invest 1.75 times more than European organizations on information technologies (IT) from 2018 through 2022.
According to the latest worldwide market study by International Data Corporation (IDC), China is also set to outpace Europe in key areas of business technology investment.
While European entities will invest more in IT than their Chinese counterparts through 2022, the latter will invest 47 percent more into innovation accelerators.
Digital Business Market Development
"That Europe trails the U.S. in its use of digital technology is often accepted as a given. What's worrisome is the size and potential widening of the gap between the two," says Mark Yates, research manager at IDC. "And, of course, there are companies out there that are able to do more with less or that have not yet pushed their IT systems to their full potential."
And, according to the IDC assessment, there is a great deal that can be done by restructuring the organization and resetting business goals. But so much innovation today depends on the application of cutting-edge technologies, that new spending will almost always be needed to remain competitive.
The most extreme technology example cited in the IDC study is artificial intelligence (AI).
Already used in security, customer service, and e-commerce, AI is being increasingly deployed to improve manufacturing, logistics, staff recruitment and management, and healthcare.
The savvy line of business leaders within forward-looking enterprises consider AI to be crucial for reducing costs, facilitating revenue growth, and improving customer experience. That said, AI is dominated by American organizations, which are expected to invest more than 4.5 times more than those based in Europe from 2018 to 2022.
The largest spending area cited in the study is the Internet of Things (IoT), where total spending is around 16 times higher than for AI, mainly because the immediate benefits are usually more apparent on balance sheets and cash flow statements.
Once again, IDC reports that both U.S.-based and China-based enterprises are forecast to invest more both in absolute terms and as a percentage of GDP through 2022.
"It's important to recognize that European goods and services are still in high demand," says Marc Dowd, principal client advisor at IDC. "Many European enterprises, especially in Central and Northern Europe, have done an exceptional job of streamlining operations, innovating new business, and maintaining high standards without a lot of cutting-edge technology."
Outlook for Digital Innovation Growth in Europe
However, IDC analysts believe that won't last. Whether deployed via the public cloud or on-premises systems, ERP and CRM solutions are essentially commodities. So too are a lot of IT tools used to ensure quality.
Therefore, the IDC study findings suggest that European firms will need to up their business technology game considerably over the next few years if they wish to stay competitive with global counterparts.
According to the latest worldwide market study by International Data Corporation (IDC), China is also set to outpace Europe in key areas of business technology investment.
While European entities will invest more in IT than their Chinese counterparts through 2022, the latter will invest 47 percent more into innovation accelerators.
Digital Business Market Development
"That Europe trails the U.S. in its use of digital technology is often accepted as a given. What's worrisome is the size and potential widening of the gap between the two," says Mark Yates, research manager at IDC. "And, of course, there are companies out there that are able to do more with less or that have not yet pushed their IT systems to their full potential."
And, according to the IDC assessment, there is a great deal that can be done by restructuring the organization and resetting business goals. But so much innovation today depends on the application of cutting-edge technologies, that new spending will almost always be needed to remain competitive.
The most extreme technology example cited in the IDC study is artificial intelligence (AI).
Already used in security, customer service, and e-commerce, AI is being increasingly deployed to improve manufacturing, logistics, staff recruitment and management, and healthcare.
The savvy line of business leaders within forward-looking enterprises consider AI to be crucial for reducing costs, facilitating revenue growth, and improving customer experience. That said, AI is dominated by American organizations, which are expected to invest more than 4.5 times more than those based in Europe from 2018 to 2022.
The largest spending area cited in the study is the Internet of Things (IoT), where total spending is around 16 times higher than for AI, mainly because the immediate benefits are usually more apparent on balance sheets and cash flow statements.
Once again, IDC reports that both U.S.-based and China-based enterprises are forecast to invest more both in absolute terms and as a percentage of GDP through 2022.
"It's important to recognize that European goods and services are still in high demand," says Marc Dowd, principal client advisor at IDC. "Many European enterprises, especially in Central and Northern Europe, have done an exceptional job of streamlining operations, innovating new business, and maintaining high standards without a lot of cutting-edge technology."
Outlook for Digital Innovation Growth in Europe
However, IDC analysts believe that won't last. Whether deployed via the public cloud or on-premises systems, ERP and CRM solutions are essentially commodities. So too are a lot of IT tools used to ensure quality.
Therefore, the IDC study findings suggest that European firms will need to up their business technology game considerably over the next few years if they wish to stay competitive with global counterparts.
Wednesday, February 06, 2019
Emerging Technologies Will Transform Digital Ticketing
Digital ticketing adoption is growing in two core areas -- Mobile ticketing and Online ticketing. A mobile ticketing user is someone who either purchases and/or stores a ticket using their mobile handset for later redemption, at the point of travel, the event venue, the cinema, etc.
In contrast, an online ticketing user is typically someone who purchases a ticket online via any Internet-connected device, thereby avoiding the conventional offline ticket purchase process.
Digital Ticketing Market Development
According to the latest worldwide market study by Juniper Research, users of mobile ticketing will total 1.9 billion by 2023, up from 1.1 billion in 2019. In comparison, the total number of digital ticketing users across mobile, online and wearable channels will reach 2.2 billion by 2023.
According to the Juniper assessment, mobile ticketing has become a primary driver of Mobility-as-a-Service (MaaS) -- which is considered as the future of urban transportation-related mobility.
MaaS is set to become the central pillar of smart city transport initiatives, which will lead to 60 percent of all mobile ticketing users using metro and rail ticketing by 2023. Juniper analysts found that cities envisioning MaaS as the solution to improving citizen lifestyles will likely invest in mobile ticketing.
Mobile ticket purchasing is becoming the norm in sports, with fans predicted to spend $23 billion via mobile in 2023 -- that's up from $14 billion in 2019. This trend will be driven by increased app use by teams for fan engagement. In 2018 many teams switched to mobile ticketing, leading to nearly 80 million mobile sports ticketing users.
"The rise of sports team apps means that ticketing vendors must provide effective APIs for ticketing in-app. Without these, established vendors will find themselves displaced by newer, sports-specific ticketing solutions," said Nick Maynard, senior analyst at Juniper Research.
The research also found that despite low adoption by ticketing vendors, chatbots as a delivery channel will grow. Juniper forecasts that by 2023, users will access chatbots over 4 billion times per year for ticketing purposes.
Outlook for Digital Ticketing Applications Growth
While there have been cybersecurity concerns about chatbots, they have strong potential to alter the way ticketing vendors communicate with users.
Juniper anticipates that the majority of interactions will, however, provide information only, with less than 40 percent of interactions monetized in 2023, compared with 5 percent in 2019.
In contrast, an online ticketing user is typically someone who purchases a ticket online via any Internet-connected device, thereby avoiding the conventional offline ticket purchase process.
Digital Ticketing Market Development
According to the latest worldwide market study by Juniper Research, users of mobile ticketing will total 1.9 billion by 2023, up from 1.1 billion in 2019. In comparison, the total number of digital ticketing users across mobile, online and wearable channels will reach 2.2 billion by 2023.
According to the Juniper assessment, mobile ticketing has become a primary driver of Mobility-as-a-Service (MaaS) -- which is considered as the future of urban transportation-related mobility.
MaaS is set to become the central pillar of smart city transport initiatives, which will lead to 60 percent of all mobile ticketing users using metro and rail ticketing by 2023. Juniper analysts found that cities envisioning MaaS as the solution to improving citizen lifestyles will likely invest in mobile ticketing.
Mobile ticket purchasing is becoming the norm in sports, with fans predicted to spend $23 billion via mobile in 2023 -- that's up from $14 billion in 2019. This trend will be driven by increased app use by teams for fan engagement. In 2018 many teams switched to mobile ticketing, leading to nearly 80 million mobile sports ticketing users.
"The rise of sports team apps means that ticketing vendors must provide effective APIs for ticketing in-app. Without these, established vendors will find themselves displaced by newer, sports-specific ticketing solutions," said Nick Maynard, senior analyst at Juniper Research.
The research also found that despite low adoption by ticketing vendors, chatbots as a delivery channel will grow. Juniper forecasts that by 2023, users will access chatbots over 4 billion times per year for ticketing purposes.
Outlook for Digital Ticketing Applications Growth
While there have been cybersecurity concerns about chatbots, they have strong potential to alter the way ticketing vendors communicate with users.
Juniper anticipates that the majority of interactions will, however, provide information only, with less than 40 percent of interactions monetized in 2023, compared with 5 percent in 2019.
Wednesday, January 30, 2019
Global IT Spending will Reach $3.76 Trillion in 2019
Predictions about the potential for an economic slowdown in 2019 apparently haven't impacted digital business growth aspirations. As more CEOs focus their executive team attention toward digital transformation investments, IT vendors are preparing for the new demand.
Worldwide IT spending is projected to total $3.76 trillion in 2019 -- that's an increase of 3.2 percent from 2018, according to the latest market study by Gartner.
"Despite uncertainty fueled by recession rumors, Brexit, and trade wars and tariffs, the likely scenario for IT spending in 2019 is growth," said John-David Lovelock, vice president at Gartner. "However, there are a lot of dynamic changes happening in regards to which segments will be driving growth in the future."
IT Infrastructure Market Development
Spending is moving from segments such as mobile phones, personal computers and on-premises data center infrastructure to cloud services and Internet of Things (IoT) devices. IoT devices, in particular, are starting to pick up the slack from devices. Where the devices segment is saturated, IoT is not.
"IT is no longer just a platform that enables organizations to run their business on. It is becoming the engine that moves the business," added Mr. Lovelock. "As digital business and digital business ecosystems move forward, IT will be the thing that binds the business together."
With the ongoing shift to hybrid cloud computing, a key driver of IT spending, enterprise software will continue to exhibit strong growth, with worldwide software spending projected to grow 8.5 percent in 2019.
It will grow another 8.2 percent in 2020 to total $466 billion. According to the Gartner assessment, organizations are expected to increase spending on enterprise application software in 2019, with more of the budget shifting to software as a service (SaaS).
Despite a slowdown in the smartphone market, the devices segment is expected to grow 1.6 percent in 2019. The largest and most highly saturated smartphone markets -- such as China, Unites States and Western Europe -- are driven by replacement cycles.
Outlook for Digital Talent Demand Growth
"In addition to buying behavior changes, we are also seeing skills of internal staff beginning to lag as organizations adopt new technologies, such as IoT devices, to drive digital business," said Mr. Lovelock.
Gartner believes that nearly half of the IT workforce is in urgent need of developing skills or competencies to support their digital business initiatives. Advanced IT skill requirements, such as artificial intelligence (AI), machine learning, API and services platform design and data science, are changing rapidly.
Worldwide IT spending is projected to total $3.76 trillion in 2019 -- that's an increase of 3.2 percent from 2018, according to the latest market study by Gartner.
"Despite uncertainty fueled by recession rumors, Brexit, and trade wars and tariffs, the likely scenario for IT spending in 2019 is growth," said John-David Lovelock, vice president at Gartner. "However, there are a lot of dynamic changes happening in regards to which segments will be driving growth in the future."
IT Infrastructure Market Development
Spending is moving from segments such as mobile phones, personal computers and on-premises data center infrastructure to cloud services and Internet of Things (IoT) devices. IoT devices, in particular, are starting to pick up the slack from devices. Where the devices segment is saturated, IoT is not.
"IT is no longer just a platform that enables organizations to run their business on. It is becoming the engine that moves the business," added Mr. Lovelock. "As digital business and digital business ecosystems move forward, IT will be the thing that binds the business together."
With the ongoing shift to hybrid cloud computing, a key driver of IT spending, enterprise software will continue to exhibit strong growth, with worldwide software spending projected to grow 8.5 percent in 2019.
It will grow another 8.2 percent in 2020 to total $466 billion. According to the Gartner assessment, organizations are expected to increase spending on enterprise application software in 2019, with more of the budget shifting to software as a service (SaaS).
Despite a slowdown in the smartphone market, the devices segment is expected to grow 1.6 percent in 2019. The largest and most highly saturated smartphone markets -- such as China, Unites States and Western Europe -- are driven by replacement cycles.
Outlook for Digital Talent Demand Growth
"In addition to buying behavior changes, we are also seeing skills of internal staff beginning to lag as organizations adopt new technologies, such as IoT devices, to drive digital business," said Mr. Lovelock.
Gartner believes that nearly half of the IT workforce is in urgent need of developing skills or competencies to support their digital business initiatives. Advanced IT skill requirements, such as artificial intelligence (AI), machine learning, API and services platform design and data science, are changing rapidly.
Monday, January 28, 2019
IoT Applications Drive Demand for Security Analytics
Apps for the Internet of Things (IoT) technologies will create huge amounts of data. That valuable asset is frequently the target of criminals that seek to exploit this rapidly growing resource. It's a scenario where the battleground continues to shift.
Amid the turmoil of these cybersecurity threats and ongoing hacking attempts that leverage the power of the IoT against itself, more organizations are forced to realize that they are on the losing side of this war.
As such, IT vendors have no choice but to enhance their cybersecurity arsenal with more sophisticated software tools which allow a deeper understanding of their users, devices, and systems.
Security Analytics Market Development
This momentum will drive the security analytics market toward an impressive revenue of $12 Billion by 2024, according to the latest worldwide market study by ABI Research.
Advanced-level data analytics, bolstered by technological advances in Artificial Intelligence (AI) systems, permeate every major market and digital security is, fortunately, no exception.
"The increased frequency and sophistication of cyber-attacks are causing the security ecosystem to flourish and push the industry into the hunt for more reliable, in-depth, and high-quality security analytics intelligence," said Dimitrios Pavlakis, industry analyst at ABI Research.
There are a few pervasive challenges for security analytics both in what they encompass and what they can and should offer, as well as how the technology should evolve.
“Most organizations understand security analytics as an elusive cluster of different technologies encompassing ‘a little bit of everything’. While on a top level they are somewhat correct on that respect, they, unfortunately, opt to pick whatever makes sense budget-wise,” explained Pavlakis.
The issue is not only that they choose a lower Total Cost of Ownership (TCO) over security, but also have unrealistic expectations about the intelligence-gathering and the level of cybersecurity readiness of their chosen solution.
However, it is rather insufficient to pick just one intelligence-gathering aspect of certain vital security tools, and many organizations are still unclear about what are the prerequisites for reliable sources of security intelligence.
The ABI Research latest study uncovered insight that the security analytics ecosystem must evolve towards providing truly interoperable solutions -- powered by advanced security analytics.
Outlook for Security Analytics Applications
The solution includes an amalgamation of intelligence gathered from Security Information and Event Management (SIEM) systems, User and Entity Behavior Analytics (UEBA), Intrusion Detection/Prevention Systems (IDS/IPS), Unified Threat Management (UTM), next-generation firewalls, a steady stream of API data from cloud vendors.
All system capabilities are integrated with powerful new innovative technologies such as cognitive computing and Natural Language Processing (NPL) classifiers.
A cohort of innovative vendors, each with a different specialization in security analytics, includes market leaders such as IBM, Cisco, and LogRhythm, and well as others like Crowdstrike, McAfee, Dartrace, and empow.
Amid the turmoil of these cybersecurity threats and ongoing hacking attempts that leverage the power of the IoT against itself, more organizations are forced to realize that they are on the losing side of this war.
As such, IT vendors have no choice but to enhance their cybersecurity arsenal with more sophisticated software tools which allow a deeper understanding of their users, devices, and systems.
Security Analytics Market Development
This momentum will drive the security analytics market toward an impressive revenue of $12 Billion by 2024, according to the latest worldwide market study by ABI Research.
Advanced-level data analytics, bolstered by technological advances in Artificial Intelligence (AI) systems, permeate every major market and digital security is, fortunately, no exception.
"The increased frequency and sophistication of cyber-attacks are causing the security ecosystem to flourish and push the industry into the hunt for more reliable, in-depth, and high-quality security analytics intelligence," said Dimitrios Pavlakis, industry analyst at ABI Research.
There are a few pervasive challenges for security analytics both in what they encompass and what they can and should offer, as well as how the technology should evolve.
“Most organizations understand security analytics as an elusive cluster of different technologies encompassing ‘a little bit of everything’. While on a top level they are somewhat correct on that respect, they, unfortunately, opt to pick whatever makes sense budget-wise,” explained Pavlakis.
The issue is not only that they choose a lower Total Cost of Ownership (TCO) over security, but also have unrealistic expectations about the intelligence-gathering and the level of cybersecurity readiness of their chosen solution.
However, it is rather insufficient to pick just one intelligence-gathering aspect of certain vital security tools, and many organizations are still unclear about what are the prerequisites for reliable sources of security intelligence.
The ABI Research latest study uncovered insight that the security analytics ecosystem must evolve towards providing truly interoperable solutions -- powered by advanced security analytics.
Outlook for Security Analytics Applications
The solution includes an amalgamation of intelligence gathered from Security Information and Event Management (SIEM) systems, User and Entity Behavior Analytics (UEBA), Intrusion Detection/Prevention Systems (IDS/IPS), Unified Threat Management (UTM), next-generation firewalls, a steady stream of API data from cloud vendors.
All system capabilities are integrated with powerful new innovative technologies such as cognitive computing and Natural Language Processing (NPL) classifiers.
A cohort of innovative vendors, each with a different specialization in security analytics, includes market leaders such as IBM, Cisco, and LogRhythm, and well as others like Crowdstrike, McAfee, Dartrace, and empow.
Thursday, January 24, 2019
Digital Healthcare Advances via Remote Monitoring Apps
The Juniper Research digital healthcare ecosystem model highlights the flow of products and services from service providers to their patients and the flow of influence from the patients.
The dynamics of the ecosystem are changing with patients having more influence on how they are treated and providing information back to developers, vendors and healthcare service providers.
Digital Healthcare Market Development
New findings from Juniper Research reveal that wearables, including health trackers and remote patient monitoring devices, are set to become ‘must haves’ in delivering healthcare, with $20 billion forecast to be spent annually on these devices by 2023.
Meanwhile, assistive hearables, or connected hearing aids made available via healthcare providers, as well as directly to customers at varying price models, will mean this sector generates revenues of over $40 billion by 2022.
Their latest market study found that adoption of healthcare wearables will be driven by improvements in remote patient monitoring technology -- in addition to increased adoption by medical institutions.
Juniper forecasts that 5 million individuals will be remotely monitored by healthcare providers by 2023.
Juniper believes that the advanced ability of AI-enabled software analytics to proactively identify individuals at risk of their condition worsening will witness increased confidence among medical practitioners and regulators with regard to sensor accuracy.
As wearables become part of patients’ treatment plans, OEMs will seek to adjust their business models and generate revenues from devices being monitored.
For example, selling data produced by the devices to insurance providers. Juniper forecasts that service revenues of this nature will reach $855 million by 2023.
Outlook for Digital Healthcare Applications
However, data privacy and consent will continue to be a significant barrier. Improving healthcare systems, such as using AI-enabled software analytics, is contingent on patient data being anonymized. Some insurance providers are changing the dynamics. In order to be covered, they require a data feed from the policyholder’s device.
"It is vital that patients are made aware of how their personal data will be used. If not, making wearables a ‘must have’ to provide personalized care or receive medical insurance risks a backlash from patients and heightened regulatory scrutiny; stalling the effectiveness of remote monitoring," said Michael Larner, analyst at Juniper Research.
The dynamics of the ecosystem are changing with patients having more influence on how they are treated and providing information back to developers, vendors and healthcare service providers.
Digital Healthcare Market Development
New findings from Juniper Research reveal that wearables, including health trackers and remote patient monitoring devices, are set to become ‘must haves’ in delivering healthcare, with $20 billion forecast to be spent annually on these devices by 2023.
Meanwhile, assistive hearables, or connected hearing aids made available via healthcare providers, as well as directly to customers at varying price models, will mean this sector generates revenues of over $40 billion by 2022.
Their latest market study found that adoption of healthcare wearables will be driven by improvements in remote patient monitoring technology -- in addition to increased adoption by medical institutions.
Juniper forecasts that 5 million individuals will be remotely monitored by healthcare providers by 2023.
Juniper believes that the advanced ability of AI-enabled software analytics to proactively identify individuals at risk of their condition worsening will witness increased confidence among medical practitioners and regulators with regard to sensor accuracy.
As wearables become part of patients’ treatment plans, OEMs will seek to adjust their business models and generate revenues from devices being monitored.
For example, selling data produced by the devices to insurance providers. Juniper forecasts that service revenues of this nature will reach $855 million by 2023.
Outlook for Digital Healthcare Applications
However, data privacy and consent will continue to be a significant barrier. Improving healthcare systems, such as using AI-enabled software analytics, is contingent on patient data being anonymized. Some insurance providers are changing the dynamics. In order to be covered, they require a data feed from the policyholder’s device.
"It is vital that patients are made aware of how their personal data will be used. If not, making wearables a ‘must have’ to provide personalized care or receive medical insurance risks a backlash from patients and heightened regulatory scrutiny; stalling the effectiveness of remote monitoring," said Michael Larner, analyst at Juniper Research.
Tuesday, January 22, 2019
Wireless IoT Applications within Industrial Automation
The technologies associated with the internet of things (IoT) and machine to machine (M2M) connectivity are enabling a new wave of wireless networking applications within the industrial automation sector.
According to the latest global market study by Berg Insight, annual shipments of wireless devices for industrial automation applications reached 4.6 million units worldwide in 2018, accounting for approximately 6 percent of all new connected nodes.
Growing at a compound annual growth rate (CAGR) of 16.3 percent, annual shipments are expected to reach 9.9 million in 2023. Moreover, the installed base of wireless IoT devices in industrial automation applications reached 21.3 million units in 2018.
Industrial Automation Market Development
While wired networking solutions are still predominantly used for industrial communications between sensors, controllers and systems, wireless solutions have gained a strong foothold in a number of applications.
Wireless solutions are used for wire replacement in parts of the plant that are hard to reach or uneconomical to connect through wired installations. In factory automation, wireless solutions are widely used to control cranes and automated guided vehicles (AGVs) in material handling applications.
In process automation, wireless technologies are increasingly used to connect instruments, enabling plant operators to monitor and optimize processes in hazardous areas, while also ensuring worker safety.
Leading systems vendors of wired industrial network equipment also offer wireless solutions to enable customers to monitor and control devices wirelessly in parts of the plant that are normally not connected to the control room due to accessibility or wiring costs.
These vendors include Siemens, Cisco, Belden, Moxa and Phoenix Contact, which all offer comprehensive portfolios of industrial wireless devices such as routers, gateways and wireless access points along with their wired solutions.
Industrial wireless solutions are also offered by many mid and small-sized companies, which often specialise in specific product categories. Wireless I/O and field devices are provided by the major industrial automation vendors including Emerson, Yokogawa, Honeywell, ABB, Schneider Electric, Siemens, Endress+Hauser and Pepperl+Fuchs.
"Robust connectivity is critical to support industrial IoT use cases surrounding predictive maintenance and digital twins," said Fredrik Stålbrand, IoT Analyst at Berg Insight.
According to the Berg assessment, Installation and maintenance of wireless solutions are more flexible and economical compared to wired technologies, enabling reconfigurable manufacturing system design.
Outlook for Wireless IoT Applications Growth
Although reliability and security remain a challenge, Wi-Fi has emerged as the most widely used wireless technology in industrial environments largely due to the wide availability of compatible hardware.
There is also a growing trend among large industrial companies to deploy private 4G LTE networks instead of using Wi-Fi and even wired solutions.
"The introduction of 5G cellular technologies broadens the addressable market for wireless communications even further as it allows for deployments in situations where requirements related to bandwidth, latency and capacity cannot be fulfilled today" concluded Mr. Stålbrand.
According to the latest global market study by Berg Insight, annual shipments of wireless devices for industrial automation applications reached 4.6 million units worldwide in 2018, accounting for approximately 6 percent of all new connected nodes.
Growing at a compound annual growth rate (CAGR) of 16.3 percent, annual shipments are expected to reach 9.9 million in 2023. Moreover, the installed base of wireless IoT devices in industrial automation applications reached 21.3 million units in 2018.
Industrial Automation Market Development
While wired networking solutions are still predominantly used for industrial communications between sensors, controllers and systems, wireless solutions have gained a strong foothold in a number of applications.
Wireless solutions are used for wire replacement in parts of the plant that are hard to reach or uneconomical to connect through wired installations. In factory automation, wireless solutions are widely used to control cranes and automated guided vehicles (AGVs) in material handling applications.
In process automation, wireless technologies are increasingly used to connect instruments, enabling plant operators to monitor and optimize processes in hazardous areas, while also ensuring worker safety.
Leading systems vendors of wired industrial network equipment also offer wireless solutions to enable customers to monitor and control devices wirelessly in parts of the plant that are normally not connected to the control room due to accessibility or wiring costs.
These vendors include Siemens, Cisco, Belden, Moxa and Phoenix Contact, which all offer comprehensive portfolios of industrial wireless devices such as routers, gateways and wireless access points along with their wired solutions.
Industrial wireless solutions are also offered by many mid and small-sized companies, which often specialise in specific product categories. Wireless I/O and field devices are provided by the major industrial automation vendors including Emerson, Yokogawa, Honeywell, ABB, Schneider Electric, Siemens, Endress+Hauser and Pepperl+Fuchs.
"Robust connectivity is critical to support industrial IoT use cases surrounding predictive maintenance and digital twins," said Fredrik Stålbrand, IoT Analyst at Berg Insight.
According to the Berg assessment, Installation and maintenance of wireless solutions are more flexible and economical compared to wired technologies, enabling reconfigurable manufacturing system design.
Outlook for Wireless IoT Applications Growth
Although reliability and security remain a challenge, Wi-Fi has emerged as the most widely used wireless technology in industrial environments largely due to the wide availability of compatible hardware.
There is also a growing trend among large industrial companies to deploy private 4G LTE networks instead of using Wi-Fi and even wired solutions.
"The introduction of 5G cellular technologies broadens the addressable market for wireless communications even further as it allows for deployments in situations where requirements related to bandwidth, latency and capacity cannot be fulfilled today" concluded Mr. Stålbrand.
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