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Showing posts from October, 2004

The Pride of the (Open Source) Community

"While it�s not universally admired, few would disagree that the phenomenon of community development around the open-source software model has taken hold in many organizations. While first seen by proprietary software companies as perhaps everything from fad to fascism to a force to be reckoned with, many have realized that it�s better to ride Goliath�s massive strength than to nip at its heels."

The New Look of E-Commerce: The Customer Experience

"The key to improving customer experience is to understand and cater to the expectations and needs of your online customers. A good first step often involves usability testing, where customers sit down and react to the site based on their goals. Surveys and focus groups are less effective."