Digital Lifescapes

"While it�s not universally admired, few would disagree that the phenomenon of community development around the open-source software model has taken hold in many organizations. While first seen by proprietary software companies as perhaps everything from fad to fascism to a force to be reckoned with, many have realized that it�s better to ride Goliath�s massive strength than to nip at its heels."

"The key to improving customer experience is to understand and cater to the expectations and needs of your online customers. A good first step often involves usability testing, where customers sit down and react to the site based on their goals. Surveys and focus groups are less effective."