Digital Lifescapes

Virtual Reality (VR) market growth is now finally coming to fruition. Thanks to current actions and market momentum, VR is approaching what can be considered critical mass. And, not a moment too soon. This growth momentum comes from new hardware and content releases, accelerating enterprise value recognition, and a significant metaverse wild card that could potentially lift adoption and usage. According to the latest worldwide market study by ABI Research, over 85 million VR Head Mounted Displays (HMDs) will be shipped in 2027 across consumer and enterprise segments, creating a $100 billion VR market that includes hardware, software, and services. Virtual Reality Market Development "Expectations have been high in VR for years, and even decades, without notable growth to show. That growth is finally coming over the next five years," said Eric Abbruzzese, research director at ABI Research . The barrier to entry is lower than ever, all while content performance and user experien...

Across the globe, many enterprise CIOs and CTOs have already deployed several use cases that deliver effective customer care applications through cloud-based contact center solutions. Today's contact centers allow customers to interact online with service representatives within an organization. Historically, customers were only able to reach organizations via voice telephone calls. However, after legacy call centers developed into modern 'contact centers', this enabled customers to communicate via their preferred method online. As companies continue to develop contact centers and invest in prominent technologies such as cloud services, contact centers began to adapt their architecture from on-premises to cloud-based solutions due to their increased flexibility, reliability, scalability, and security. CCaaS Market Development According to the latest worldwide market study by Juniper Research, the global Contact Center-as-a-Service (CCaaS) market revenue will reach $15.6 bill...

Modern business communication and collaboration solutions are an essential platform for a distributed workforce. The global COVID-19 pandemic has brought these platforms to the forefront of digital transformation. Together, they'll form a foundation for many 'digital workspace' deployments. These multifaceted offerings aren't deployed because they're the best technology. They're used to drive meaningful advances in employee productivity, agility, and flexibility that are proven to help achieve desired business outcomes. The Unified Communications & Collaboration (UC&C) market grew 29.2 percent year-over-year and 7.1 percent quarter-over-quarter to reach $13.1 billion in the fourth quarter of 2020 (4Q20), according to the latest worldwide market study by International Data Corporation (IDC). IT vendor revenue growth was also up by an impressive 24.9 percent for the full year of 2020 to reach $47.2 billion. Regardless, not all the IT vendors benefited from...

The mobile voice communication services market has been prone to technological disruption and over-the-top (OTT) software application innovation. Over the past decade, the mobile voice services landscape has been profoundly affected by several ground-breaking advances in new technology. These include the penetration of artificial intelligence (AI) and machine learning in communication services, the rise of highly customized OTT mobile voice and messaging apps, and the deployment of superior cellular wireless connectivity modes -- such as 4G LTE and 5G technology. Mobile Communications Market Development Looking ahead, demand for video calling solutions will drive additional growth opportunities. According to the latest worldwide market study by Juniper Research, the number of mobile video calling services reached 1.8 billion globally in 2020 -- rising from 1.2 billion in 2019. This represents a growth of 50 percent over 12 months, as the global COVID-19 pandemic fuelled the need for mo...

Even the most reluctant CEOs have discovered that supporting their remote workers was less disruptive than they anticipated. Moreover, productivity often increased as jubilant workers were freed from the noise and other distractions at their employer's poorly designed open-plan offices. Short audio or video conference meet-ups have replaced the typical 1-hour long mind-numbing in-person meetings that were common at many enterprises prior to the pandemic. Legacy business leaders that were not previously Agile converts have now embraced these online collaboration tools. It's amazing. Conferencing Solutions Market Development Global end-user investment on cloud-based web conferencing solutions will grow 24.3 percent in 2020, according to the latest worldwide market study by Gartner. Global workplace restrictions spurred by the coronavirus pandemic will expand the cloud conferencing user base throughout 2020, but growth may actually taper off in 2021 as the lasting effects...

The video entertainment market continues to evolve in America. Low-cost, new and improved over-the-top (OTT) video streaming services have made it virtually impossible for the traditional pay-TV providers to justify their high-cost offerings. Meanwhile, the legacy pay-TV service providers can't halt the continued loss of subscribers, as consumers seek and find alternative sources of news, weather and video entertainment online. U.S. multi-channel defections ballooned in the third quarter, amplified by tighter promotions at a time when consumers need little additional motivation to seek OTT alternatives, according to the latest market study by Kagan, a TMT research group within S&P Global Market Intelligence . Pay-TV Market Development Kagan estimates traditional multi-channel subscribers fell by nearly 1.9 million in the three months ended September 30 -- that's a 25 percent spike from the previous largest drop in the second quarter of 2019. The combined tradition...

Unlicensed wireless communication has transformed internet access across the globe. The upward growth trajectory continues to rise for Wi-Fi applications. More than 20 billion Wi-Fi devices are forecast to ship between 2019 and 2024, according to the latest worldwide market study by ABI Research. Continued adoption in traditional markets of strength, alongside traction in mesh networking systems, smart home, automotive, and IoT applications will drive the Wi-Fi market forward to nearly 4 billion annual device shipments by 2024. Wi-Fi Device Market Development "2019 marks the 20th anniversary of Wi-Fi, though the technology shows no signs of slowing down," says Andrew Zignani, principal analyst at ABI Research . "Wi-Fi 6 is quickly gaining momentum in networking devices, while client devices are already arriving into the market and are anticipated to ramp up considerably over the next 12-18 months." According to the ABI assessment, demand for faster, more r...

More CIOs and CTOs are exploring commercial applications for artificial intelligence (AI) use cases that enable the rapid analysis of vast amounts of video content, thereby creating demand for new digital video surveillance solutions. As the video surveillance industry continues its transition toward IP camera systems with on-device analytics capabilities, savvy solution providers continue to offer connected products and services with vastly better value propositions than traditional, legacy analog video systems. Video Surveillance Market Development As a result, ABI Research now forecasts that enterprise video surveillance camera connections will top 348 million by 2023 and that these systems will generate value-added services revenues of $12 billion. “Success within IoT is largely dependent on the ability of providers to create highly specialized, value-added solutions based upon clearly defined use cases supported by market demand,” said Ryan Harbison, research analyst at AB...

Smart City initiatives are one of the most important developments worldwide in public sector digital transformation. Given the crucial role that cities will play in both overall digitization efforts and the development of national economies, the largest or fastest-growing use cases have the attention of municipal leaders across the globe. Smart City initiatives will attract technology investments of more than $81 billion globally in 2018, and spending is forecast to reach $158 billion in 2022, according to the latest worldwide market study by International Data Corporation (IDC). Smart City Initiatives Market Development "We are now delivering detailed sizing of 25 named use cases, as well as the first release of a new database of spending at City level," said Serena Da Rold, program manager at IDC. Intelligent transportation and data-driven public safety remain the largest investment areas, but IDC analysts report they are also finding significant pockets of investme...

Ongoing disruption of the video entertainment industry is most apparent in North America, where incumbent pay-TV service providers continue to report significant subscriber declines. Past attempts to slow or reverse the customer losses have proven to be unsuccessful. Clearly, it's a huge challenge. Furthermore, relatively new rivals in the sector, such as AT&T and Verizon, have invested heavily to acquire legacy media and online advertising companies in the hope of finding a viable business model to compete with more innovative offerings from a growing list of alternative providers. Video Entertainment Market Development Meanwhile, the growth of subscription over-the-top (OTT) video services has been driving the changing trends in the pay-TV landscape. OTT video services have attracted hundreds of millions of subscribers worldwide, causing pressure on traditional pay-TV operators. This OTT growth trend is expected to continue, reaching a subscriber base of 400 million i...

Many CIOs and CTOs are pursuing a competitive advantage that's enabled by emerging technologies. As an example, early-adopters in the automobile industry are exploring use cases with Augmented Reality (AR), because it offers benefits to the whole value chain -- from product design through production and sales. As a result, smart glasses shipment for global automotive industry use will reach 1.7 million units in 2022. The total automotive AR market is expected to grow at CAGR of 177 percent during the forecast period and reach $5.5 billion in 2022, according to the latest worldwide market study by ABI Research. Augmented Reality Apps Market Development "Augmented Reality benefits automotive manufacturers at many stages of a product cycle, including design, prototyping, manufacturing, and marketing," said Marina Lu, senior analyst at ABI Research . In design, digital 3D visualization and analysis of body structure and components can save time and resources. Collabor...

Digital TV and online video has seen the battle between Over the Top (OTT) providers and traditional television networks pushed to the forefront. In order to differentiate themselves, and reduce the need to rely on expensive content partnerships, OTTs will produce more of their own entertainment content. According to the latest worldwide market study by Juniper Research, Subscription Video on Demand (SVoD) services -- from leading providers such as Netflix and Amazon -- will drive a surge in OTT revenues to reach $120 billion in 2022, and that's up from $64 billion in 2017. In this environment, the traditional expensive bundle of pay-TV services will surely continue their decline. Original Content Market Development The upside market opportunity for the innovative low-cost video entertainment providers is significant. The in-depth market research also uncovered that over a quarter of global households will eventually subscribe to SVOD services by 2022. The new research foun...

Augmented Reality (AR) and Virtual Reality (VR) continue to gain momentum in the emerging technology marketplace. Dedicated AR and VR headsets are now expected to grow from just under 10 million units in 2016 to about 100 million units in 2021 -- that's a 5-year CAGR of 57.7 percent. VR headsets have led the device shipment volume to date, according to the latest worldwide market study by International Data Corporation, (IDC). Within that category, screen-less viewers (VR headsets powered by a smartphone), which are the least expensive available form factor, have been leading the charge. AR and VR Market Development The second half of 2016 saw an increase in volume from three market leading VR device products - the Sony PlayStation VR, the HTC Vive, and Facebook's Oculus Rift. The next few months will further advance the VR market as PC vendors introduce tethered headsets and high-end standalone VR headsets also enter the market. With lower hardware requirements on the ...

Worldwide shipments of Augmented Reality (AR) and Virtual Reality (VR) headsets grew to 2.3 million units in 1Q17, according to the latest market study by International Data Corporation (IDC). With more products scheduled to ship in the second half of 2017, IDC is forecasting triple-digit growth for the full year. VR represented more than 98 percent of headsets shipped during the first quarter. Within VR, about two-thirds of all headset shipments were screen-less viewers -- such as Samsung Gear VR and Google Daydream View. Tethered VR headsets, such as the HTC Vive, Oculus Rift, and Sony PSVR, accounted for one third of the market. AR and VR Market Development "The VR market is still very young and consumers seem to be taking a cautious approach," said Jitesh Ubrani, senior research analyst at IDC . "With plenty of headset options already in the market and even more coming soon, hardware isn't the issue." According to the IDC assessment, the bigger chall...

Consumer video entertainment is about to evolve, once again. High dynamic range (HDR) features will infiltrate some full high-definition (HD) television sets and thereby help to boost the emerging 4K TV set (UltraHD) market momentum. ABI Research forecasts that HDR TV shipments will grow at a 41 percent CAGR and reach 245 million units in 2022. According to their assessment, 8K TV sets are still years away from reaching the global market, with market hype currently centering on Japan’s plans to deliver 8K video at the 2020 Olympics. HDR TV Market Development "As evident with Sony’s recent announcement to include HDR in all its new TV sets, the next-generation TV technology will soon be a prominent feature in many UltraHD TV sets," said Khin Sandi Lynn, analyst at ABI Research . While some less expensive TV sets will not yet support the new technology, high-end TV manufacturers recognize the value that HDR functionality brings to the customer viewing experience. Vend...

Key findings from a new video entertainment survey outline the increasing popularity of original content, and a growing trend of paying for multiple video services. According to the latest 451 Research market study, 19 percent of streaming video subscribers are paying for three or more services -- that's up 4 points over the previous year. These streaming enthusiasts are creating their own bundles of video services, starting with Netflix (95 percent) and Amazon Video (82 percent) then adding a combination of subscription and a-la-carte platforms such as Hulu, HBO Now and iTunes. Netflix and Amazon Lead the Market Among all survey respondents who pay for a streaming service, 79 percent say they subscribe to Netflix and 53 percent to Amazon Video. That said, Amazon Video continues to be the growth story, up 5 points over the past year. Access to movies (50 percent) is the top reason why consumers pay for streaming video services; viewing complete seasons of TV shows (45 perce...

Digital entertainment will continue to evolve in 2017. In the mobile space, online video gaming has changed, with a move away from longer form Role Playing Games (RPG), to shorter games which allow greater interaction with other players. That said, casual games maintain their dominance in this industry. However, there's a significant rise in popularity of titles such as 'Clash Royale' which are competitive, short-form games that also integrate the idea of clans or teams of players. Aided by the adoption of popular franchises onto mobile devices, 2016 has seen strong growth in the number of games accessed on smartphones. Both new, optimized titles -- in terms of engagement and revenue generation -- and reworked classics have proved to be a hit with consumers. Video Game Market Development A new study from Juniper Research has found that revenues from the global digital games market are set to reach the $100 billion milestone by the end of this year. That's an ama...

Some traditional pay-TV service providers have already supported their customer's expectations for better apps on smart TVs, which enable service subscribers to overcome the limitations of their provider's set-top box and limited on-demand video programs. Moreover, the leading online video subscription services -- such as Netflix, Amazon Prime and Hulu -- enable millions of American smart TV owners to independently access video entertainment (without traditional pay-TV). Internet-Connected TV Market Development According to new research from The Diffusion Group (TDG), the penetration of Internet-connected TVs among U.S. broadband households has increased nearly 50 percent since 2013 -- from 50 percent market penetration to 74 percent at the end of 2016. Connected-TV market penetration grew by 22 percent between 2013 and 2014, and another 15 percent between 2014 and 2015. However, new growth has slowed to only 4 percent, indicating that the market has matured, which is...

The augmented reality (AR) market in industrial industries, specifically the logistics and manufacturing sectors, will reach an inflection point in 2017 and grow by more than 400 percent over the previous year, according to the latest worldwide market study by ABI Research. This momentum will continue into 2018 with shipments expected to jump from 440,000 in 2017 to more than three million. Given the current growth trajectory, industrial AR shipments are now forecast to reach 16 million by 2021. This adoption will occur as large multi-national companies -- such as Boeing, DHL, GE, and Shell -- complete trials of the technology alongside the support of device manufacturers and platform vendors. Augmented Reality Market Development "Many companies see the potential value of AR within the space, and while a level of misunderstanding surrounding the technology and its capabilities can cause challenges, trials will allow workers to test and understand the benefits of the techno...

Sometimes the only way to increase market share is to go downward. Within the North American mobile communication market, where the monthly service price has remained relatively high when compared to more competitive markets, lowering subscriber costs was an inevitable outcome. Wireless revenue increased by just 1.1 percent year-to-year among benchmarked U.S. mobile network operators in 3Q16, according to the latest market study by Technology Business Research (TBR). Let's give credit where it's due. This situation is primarily the result of T-Mobile growing revenue 17.8 percent year-to-year on the strength of its 'Un-carrier' go-to-market strategies. Mobile Phone Service Market Development "While T-Mobile and Sprint remain able to increase wireless revenue by generating higher postpaid phone additions through competitive pricing, Verizon and AT&T are relying on value-added services to offset declining revenue from slowing phone subscriber growth,"...