Digital Lifescapes

The evolution of business payments has lagged when compared to the pace of new adoption methods in other segments, marked by a gradual transformation to electronic payments, such as bank wire transfers like ACH and EFT payments. Advancements in globalization and eCommerce, accompanied by the legislation to regulate transactions and protect transacting parties, and the improvement of domestic and cross-border payment rails, have contributed to the uptake of new methods. Business Payment Market Development According to the latest worldwide market study from Juniper Research, the value of business-to-business (B2B) payments will grow by 40 percent in 2028 -- that's up from $89 trillion in 2024, due to digital payment adoption in developing markets. Instant payments will revolutionize B2B payments by enabling cheaper and more secure international trade, with instant payments reaching 42 percent of all cross-border payments by 2028, at $16 trillion -- up from just 17 percent in 2024, at...

Companies across the Internet of Things (IoT) ecosystem are seeking to overcome the inevitable commoditization of their niche area of specialization. Ascending the IoT value chain inevitably involves becoming a connectivity supplier. Connectivity Management Platforms (CMPs) are part of the vendor offerings. They allow connectivity to be intelligently packaged for sale to IoT customers. Although CMPs are table stakes abilities for any company wishing to become an IoT service provider, development has not abated, and the market is becoming more competitive. ABI Research has identified sixty-two companies offering CMPs, operated either proprietarily or commercially available to license. These companies span from connectivity resellers and aggregators to enterprise software developers, IoT service providers, and carrier-grade infrastructure manufacturers. IoT Connectivity Management Market Development "The largest CMP vendors such as Cisco and Ericsson, and their products have always ...

Savvy vendor CEOs know that every employee that comes into contact with a customer can potentially impact new growth. And, they're raising the bar of expectations. Sixty-four percent of customer service and support leaders now report "grow the business" is their most critical priority in 2022, according to the latest market study by Gartner. The results of Gartner's survey of customer care and support leaders, conducted in August-September 2021, indicate a significant shift towards "adding value" and growing existing clients that have become a top priority for forward-thinking organizations. "Business growth as a goal is well-aligned with the idea of value-added customer service that creates more value for the customer beyond simply resolving their issue," said Brad Fager, research director at Gartner . Reimagine Customer Service Value Creation Adding value in customer service interactions can lead to new revenue streams while also protecting exis...

During the last couple of years, machine-to-machine (M2M) technology has become an integral part of the services offered by global telecom providers and a significant revenue stream for M2M app specialists. They've already developed comprehensive offerings, designed to reduce costs and increase efficiency. Meanwhile, the associated business models are beginning to account for new use case concepts and application developments; one of the latest to gain significant traction being the Internet of Things (IoT). M2M refers to the wireless communications fabric between multiple devices. M2M is a supporting infrastructure for the IoT. M2M performs the connections, and provides the device interfaces, allowing data to be transferred between machines over wireless networks. M2M Market Development According to the latest worldwide market study by Juniper Research, new in-vehicle infotainment services such as Apple CarPlay and Android Auto will generate large amounts of new cellular M...

Once upon a time, technology industry analysts optimistically reported on the market opportunities for telecom service providers within the emerging public cloud computing arena. A decade later, the outlook has been softened by the realities of the competitive marketplace. Results from the latest global market study by Technology Business Research (TBR) indicate telecom service providers are re-evaluating their public cloud strategies, due to the ongoing struggle to gain market share against the pure plays and incumbents -- such as AWS, IBM, Microsoft and Google. Despite carrier cloud providers generating over $4.5 billion in public cloud revenue in 2015, the segment is still dominated by large incumbents, particularly AWS and Google, as aggressive pricing competition makes pure public cloud unprofitable without the hyperscale advantage. Reassessing Market Development Strategies "Carriers, including Verizon, AT&T and BT, are de-emphasizing public cloud and are instead ...