Technology | Media | Telecommunications

Thursday, September 04, 2014

Over 31 Billion eCoupons will be Redeemed by 2019

With the advent of mobile couponing, eCoupons are being delivered to and accessed via multiple devices -- such as PCs, smartphones and media tablets. Moreover, eCoupons are offered through a variety of distribution channels -- including email, apps and websites.

Juniper Research has found that the number of eCoupons redeemed will nearly double over the next three years, rising from 16 billion this year to more than 31 billion in 2019.

The findings from the latest Juniper market study uncovered that redemptions would primarily be driven by mobile coupons.

Juniper argues that while there would be some growth in the PAH (print at home) space across fixed and mobile, the increase would primarily be driven through in-store, barcode based redemptions and online redemptions.

At the same time, the market study observed that that consumer behavior was evolving to incorporate online or mobile coupon search prior to either remote or in-store purchases.

It cited the sharp rise in visits to the couponing section of retailer sites, and in traffic to aggregator sites such as VoucherCloud.

Juniper analysts also claimed that even with context-driven offers, consumers were increasingly storing the coupons on-device (often in a wallet such as Passbook, Samsung Wallet or Google Wallet) and redeeming them at a later date.


Analytics are Key to Targeted Coupon Delivery

Additionally, the market study findings disclosed that analytics of consumer purchase patterns were essential to enable an increase in CLV (Customer Lifetime Value).

"Coupons should offer discounts on products that a consumer might be interested in purchasing, rather than those purchased on a regular basis: otherwise, coupon redemption represents a loss to the brand or retailer," said  Dr Windsor Holden, research director at Juniper Research.

Other findings from the market study include:
  • Lack of scanning infrastructure at retailer POS remains a key hurdle to adoption.
  • Couponing platform integration with leading social media provides significant opportunity for the delivery of targeted offerings.
  • High profile data thefts may reduce uptake of store loyalty cards and consequently reduce opportunity for targeted couponing.