Digital Lifescapes

The enterprise software market will transform, driven by the rapid adoption of artificial intelligence — especially agentic AI — and the global acceleration toward cloud-first strategies. According to IDC's latest market study, spending on agentic AI will account for more than 26 percent of worldwide IT investment by 2029, exceeding $1.3 trillion, and reshaping the core priorities and technologies fueling digital growth. Enterprise Software Market Development Recent IDC research projects that worldwide enterprise applications revenue will surpass $600 billion by 2028, up from $356 billion in 2023 — a clear sign of double-digit momentum in this sector. The enterprise applications market, including functional areas such as enterprise resource management (ERM), customer relationship management (CRM), supply chain management (SCM), and production or engineering applications, delivered 12 percent year-over-year revenue growth in 2023. Equally notable, public cloud is forecasted to domin...

As we move deeper into 2025, the global technology sector is at a crossroads of innovation acceleration and market recalibration. The latest Gartner forecast projects worldwide IT spending to reach $5.43 trillion this year, marking a 7.9 percent increase over 2024. Despite the global economic uncertainty and lingering market caution, organizations are forging ahead with Cloud Computing adoption, and especially Artificial Intelligence (AI) driven transformation. Let's explore where new investment is flowing, what’s guiding decision-makers, and how key technology trends will define the global IT trajectory through the rest of the decade. Enterprise IT Market Development Data Center Systems experience 42.4 percent growth, a historic surge linked directly to global investments in AI-ready infrastructure. Software and IT Services remain pillars of growth, showing significant expansion as organizations persist in their digital transformation journey. Device spending, including PCs and mo...

The business technology market is in constant flux, but few shifts have been as profound and rapid as the rise of Generative AI (GenAI). For decades, business intelligence and analytics software have been about extracting insights from data, typically presented in dashboards and reports requiring human interpretation. However, a recent Gartner market study describes a future in which GenAI fundamentally redefines how organizations interact with and derive value from their data, ushering in a new era of solutions. Perceptive Analytics Market Development Gartner's latest prediction is stark: by 2027, a full 75 percent of all new analytics content will be contextualized for intelligent applications through GenAI tools. This signifies a seismic shift from static, descriptive analytics to dynamic, adaptive, and even autonomous decision-making systems. Georgia O'Callaghan, director analyst at Gartner , aptly notes that we are "moving from an era where analytic tools help busines...

Artificial intelligence (AI) has rapidly become the defining force in business technology development, but integrating AI into applications remains a formidable challenge. According to a recent Gartner survey, 77 percent of engineering leaders identify AI integration in apps as a major hurdle for their organizations. As demand for AI-powered solutions accelerates across every industry, understanding the tools, the barriers, and the opportunities is essential for business and technology leaders seeking to evolve. The Gartner survey highlights a key trend: while AI’s potential is widely recognized, the path to useful integration is anything but straightforward. IT leaders cite complexities in embedding AI models into existing software, managing data pipelines, ensuring security, and maintaining compliance as persistent obstacles. These challenges are compounded by a shortage of skilled AI engineers and the rapid evolution of AI technologies, which can outpace organizational readiness and...

The APAC region is undergoing a shift in business technology investment, with artificial intelligence (AI) emerging as the cornerstone of its digital transformation journey. IDC's latest forecast reveals that AI spending in the region will surge to $175 billion by 2028, driven by a compound annual growth rate (CAGR) of 59.2 percent for Generative AI (GenAI). This significant growth underscores the potential across industries, from healthcare to financial services, as organizations race to harness intelligent automation, predictive analytics, and next-generation customer experiences. Artificial Intelligence Market Development Generative AI leads the charge, with its ability to automate complex tasks and generate novel outputs, reshaping operational paradigms. The technology's rapid enterprise adoption is evidenced by a projected tripling of GenAI investments between 2025 and 2028. Healthcare and education sectors are also accelerating deployments, using AI for personalized medi...

The evolution of artificial intelligence (AI) is reshaping the sales profession in ways that few could have imagined even a few years ago. Gartner’s recent prediction -- that by 2028, 10 percent of sales associates will use Generative AI (GenAI) tools to covertly manage multiple jobs -- highlights the profound workforce disruption unleashed by this technological revolution. As an independent advisory consultant in the business technology sector, I see this as a pivotal moment for vendor leaders to rethink their sales strategies and the very nature of work, productivity, and employee trust. The AI-Driven Sales Role Transformation The integration of GenAI into sales workflow is already a present-day reality. According to recent market studies, 81 percent of sales teams are either experimenting with or have fully implemented GenAI tools, with some reporting up to a 15 percent revenue uplift and a 10–20 percent increase in sales ROI. The rapidly emerging technology is now considered essen...

Artificial Intelligence (AI) has evolved from a futuristic concept to a cornerstone of global economic transformation. According to the latest IDC market study, investments in AI solutions and services will reach a cumulative global impact of $22.3 trillion by 2030. This growth underscores AI's influence across industries, reshaping business models, enhancing operational efficiency, and driving innovation at unprecedented scales. The Rise of AI as an Economic Driver AI has become an integral part of mainstream business growth strategies. In 2025 alone, IDC predicts that AI investments will contribute significantly to global GDP growth, with organizations leveraging AI to optimize processes, personalize customer experiences, and drive data-driven decision-making. Generative AI (GenAI), in particular, is expected to boost operational efficiency, enabling businesses to automate complex tasks and allocate resources more strategically. AI adoption spans diverse sectors; for example: Ma...

Commercial interest in Generative AI (GenAI) tools has reached a fever pitch, and the latest forecast from Gartner amplifies this emerging trend. Gartner predicts $644 billion in worldwide spending on GenAI in 2025, marking a dramatic 76.4 percent increase from the previous year. This surge underscores the impact GenAI will have across industries. It also requires a closer examination of the underlying dynamics of future potential. Generative AI Market Development This growth is fueled by the GenAI foundational model providers who invest billions into enhancing the size, performance, and reliability of their models.  Hardware also accounts for a significant portion of this spending, with ~80 percent allocated to servers, smartphones, and PCs equipped with artificial intelligence capabilities. This highlights the critical need for computational power to support the demanding workloads of GenAI. However, Gartner also injects a dose of reality into the GenAI hype cycle. There's a dec...

In an era where AI is considered an asset for superior leadership, why are over a quarter of marketing organizations still hesitant to use Generative AI ( GenAI ) in their workflows? Recent findings from a Gartner survey reveal a nuanced picture of GenAI adoption in marketing. They highlight its potential and the challenges organizations encounter. The Current State of GenAI Adoption The Gartner survey provides a snapshot of GenAI's integration into marketing strategies. Surprisingly, 27 percent of Chief Marketing Officers (CMOs) report limited or no adoption of GenAI in their marketing campaigns. This statistic is particularly striking given the interest surrounding AI in the typical C-suite, suggesting a significant gap between executive desire and marketing implementation. Despite this, the survey also reveals encouraging signs of GenAI's impact: 47 percent of forward-thinking organizations report substantial benefits from adopting GenAI for evaluation and reporting in their...

The typical customer engagement model is undergoing a dramatic transformation, driven by the convergence of Conversational AI, Generative AI  (GenAI), and an emerging technology called Agentic AI. As business leaders seek to automate and enhance their customer interactions, these technologies are creating new possibilities for more natural, contextual, and efficient communication at scale. The numbers tell a compelling story. According to Juniper Research's latest analysis, the conversational AI market is poised for substantial growth. Revenue is projected to surge from $14.6 billion in 2025 to over $23 billion by 2027. Artificial Intelligence Market Development The vendors in this industry are expected to generate a remarkable $57 billion globally over the next three years. This growth reflects the increasing enterprise adoption of AI-powered communication solutions across various sectors. What's particularly interesting is the regional distribution of this market. The Far Ea...

While the 2025 economic outlook is uncertain, one thing is clear. The global technology sector continues to produce remarkable resilience and growth, defying earlier concerns about headwinds.  Forrester's latest worldwide market forecast reveals an acceleration in technology spending, projecting it to reach $4.9 trillion this year – a 5.6 percent increase from 2024's $4.7 trillion. This investment surge signals a fundamental shift in how business leaders across the globe are approaching their digital transformation journeys. Global IT Market Development    The magnitude of this spending becomes even more striking when we examine its composition. Software and IT services are poised to command two-thirds of global technology investments in 2025, highlighting the central role of digital capabilities in modern business operations. The software sector, in particular, stands out with its projected 10.5 percent growth rate, positioning it to capture an impressive 60 percent of g...

Has your IT plan prepared for the Generative AI  (GenAI) strategic transformation imperative? On the cusp of a transformative year in business technology, this question for CIOs is top-of-mind for a forward-looking C-suite with IT investment decisions. The latest Gartner study on worldwide IT spending trends provides guidance into the direction and scale of this strategic shift in the market's trajectory. Enterprise IT Market Development Gartner's latest forecast reveals a remarkable 9.8 percent increase in worldwide IT spending for 2025, projecting a total investment of $5.61 trillion. This substantial growth rate signifies a recovery and expansion in the tech sector, surpassing pre-pandemic levels and indicating a strong appetite for investment across industries. The projected increase is a testament to technology's critical role in modern business operations and strategies. Savvy executives recognize the imperative to invest in IT infrastructure, software, and cloud serv...

Two years after ChatGPT captured the world's imagination, there's a dichotomy in the enterprise artificial intelligence (AI) market. On one side, technology vendors are making unprecedented investments in AI infrastructure and new feature capabilities. On the other, there's measured adoption from customers who carefully weigh the AI costs and proven use case benefits. Artificial Intelligence Market Development The scale of new investment is significant. Cloud vendors alone were expected to invest over $150 billion in capital expenditures in 2024, with AI infrastructure being the primary driver. This massive bet on AI's future is reflected in the rapid growth of AI server revenue. Looking at just two major players - Dell Technologies and HPE - their combined AI server revenue surged from $1.2 billion in Q4 2023 to $4.4 billion in Q3 2024, highlighting the dramatic expansion. Yet despite these investments, the revenue returns remain relatively modest. The latest TBR resea...

As we approach 2025, the global Artificial Intelligence (AI) market is poised for significant growth. Traditional AI spending is rising, while Generative AI (GenAI) struggles to meet lofty expectations. This apparent dichotomy presents challenges and opportunities for vendors and business leaders navigating the complex world of AI implementation. Let's explore the overall situation. Traditional AI: A Pragmatic Approach In the coming year, we expect to see a surge in traditional AI spending as enterprises seek pragmatic, ROI-driven solutions. This trend is driven by a growing recognition of the limitations and risks associated with GenAI projects, which have shown alarmingly high failure rates of 80 to 90 percent in proof-of-concept stages. The trend towards traditional AI is further supported by data from Amazon Web Services (AWS), which revealed that over 85 percent of AI projects in 2024 were not based on GenAI.  This insightful statistic underscores the continued relevance and ...

I've been monitoring research about the evolution of Generative Artificial Intelligence (GenAI) applications in Customer Care channels. Gartner predicts that 30 percent of Fortune 500 companies will offer service through only a single AI-enabled channel by 2028. That's very insightful. This forecast underscores a shift in how large enterprises approach customer care. The move towards consolidating service offerings into a single, AI-powered channel represents a dramatic departure from the multi-channel approach of the past. It's a bold prediction that could reshape the implementation of existing customer support processes and global frontline corporate business operations. Key AI Market Development Insights The headline statistic is particularly striking. This suggests a high level of confidence in AI capabilities and a willingness to fundamentally restructure traditional service delivery models. Gartner predicts that by 2026, conversational AI deployments within contact c...

As an independent advisory consultant with experience across the technology sector, I've observed the transformative impact of artificial intelligence (AI) on various industries across the globe. The recent IDC market study of AI in Europe provides valuable insights. The forecast AI spending in Europe will reach $133 billion by 2028, with a compound annual growth rate (CAGR) of 30.3 percent, underscores the significant momentum behind AI adoption. This substantial investment reflects the increasing recognition of AI's potential to enhance productivity, drive innovation, and create new business model opportunities. Generative AI Market Development While AI itself is not a new concept, the emergence of Generative AI (GenAI) has catalyzed a new wave of excitement and investment. GenAI's ability to create content, from text to images and even code, has captured the imagination of businesses and consumers alike. The IDC market study highlights the exceptional growth expected in...

The global Information Technology (IT) sector is poised for significant growth and transformation in the coming year, driven by new tech advancements, economic factors, and evolving digital business needs. The latest forecast from Gartner provides valuable insights into the future of IT spending and highlights key areas of opportunity for businesses and technology providers alike. According to the latest market study, worldwide IT spending will reach $5.74 trillion in 2025, a 9.3 percent increase from 2024. This growth rate is noteworthy as a significant acceleration compared to the 7.2 percent increase expected during 2024. Information Technology Market Development The robust 2025 forecast underscores the critical role that technology continues to play in driving business innovation, efficiency, and competitiveness across industries. "Current spending on Generative AI (GenAI) has been predominantly from technology companies building the supply-side infrastructure for GenAI,...

The global manufacturing sector stands at the cusp of a significant information technology (IT) transformation. The sector is experiencing a data explosion, driven by the use of advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), and Generative AI (GenAI). These intelligent systems process huge volumes of data, presenting challenges and opportunities for manufacturer CIOs worldwide. AI Cloud Data Market Development Many manufacturers need help implementing AI and GenAI solutions due to data availability and quality. This gap between data generation and effective utilization represents a strategic opportunity for cloud data management providers to offer differentiated solutions. According to ABI Research , the manufacturing data management market is forecast to create $225 billion in opportunities globally. This figure underscores the importance of data management in modern manufacturing and highlights the potential for substantial growth. As manufacturer...