Digital Lifescapes

The fifth-generation (5G) wireless cellular technologies are being deployed by mobile network operators. 5G is enabling use cases in business sectors such as healthcare, automotive industries, smart cities, and mobile broadband. Juniper Research anticipates that over 64 percent of global 5G connections will be in the Far East and China. This is due to the early launches in South Korea by all Tier-1 network operators, which were followed by significant launches of commercial 5G networks in China.  5G-based Wireless Market Development According to the latest worldwide market study by Juniper Research, mobile network operator‑billed 5G service revenue will reach $315 billion in 2023 -- that's rising from $195 billion in 2022. This represents growth of over 60 percent in a single year. The study findings predict this increase in revenue will be driven by the accelerating migration of cellular subscriptions to 5G networks. This is due to network operator strategies that minimize or remo...

Healthcare, and closely related pharmacy services, are due for disruption. Online pharmacies can deliver pharmaceuticals direct to customers, potentially changing the way they compare prices. These patients can now order their medications from registered pharmacists via the Internet. Patients can simply upload a copy of their prescriptions. Each medication request is controlled by registered pharmacists who direct them to the pharmacy warehouse in the region of the patient. Patients can access an ePharmacy through a software app, or through a website. Each ePharmacy will provide a variety of different services -- including online consultations, repeat prescriptions, lab tests, and over-the-counter (OTC) medication. Global ePharmacy Market Development According to the latest worldwide market study by Juniper Research, the number of ePharmacy users will reach 1 billion globally by 2027 -- that's increasing from 795 million in 2022, a growth of 28 percent. This increase is partly due ...

Cloud computing adoption continues to gain momentum across the globe. The public cloud services (PCS) market in Asia-Pacific (excluding Japan) will reach $165.2 billion in 2026, according to the latest market study by International Data Corporation (IDC). IDC expects the Asia-Pacific market to grow at a higher year-over-year (YoY) rate in 2022 at 31.4 percent, in comparison to 30 percent in 2021, as cloud migration continues to accelerate. However, IDC expects the YoY growth rates to slow down beginning from 2023 with a YoY growth of 28.3 percent to 22.4 percent in 2026. Asia-Pacific Cloud Services Market Development "Majority of organizations have pivoted rapidly toward a digital-centric modus operandi to adapt to new ways of operating, working, and selling products and services amid various disruptions," said Estelle Quek, senior research manager at IDC . These organizations demand better business outcomes from their adoption of digital technologies to increase efficiency, ...

While the consumer metaverse growth potential has attracted much of the media attention, it's the commercial apps growth trajectory that has gained the focus of savvy IT vendors. The enterprise metaverse opportunity  -- including immersive collaboration, digital twin, and simulation software and services revenue -- will approach $60 billion in revenue by 2030. Additional revenue from the augmented and virtual reality market would add billions in new growth for software and services. Enterprise Metaverse Market Development "The metaverse, being a long-term vision, means the buildup to this future is just as intriguing as the final product, and in this regard, it is the enterprise markets that are leading ahead of the consumer segment," said Michael Inouye, principal analyst at ABI Research . For example, efforts on the standardization front are being driven through the enterprise space. The Digital Twin Consortium directly targets industrial, while the Metaverse Standards ...

Recent global economic trends may motivate some leadership teams to make across-the-board cuts to their operations. However, the savviest executives will selectively optimize their operating budget to sustain strategic imperatives. Just 7 percent of Chief Finacial Officers (CFOs) plan to decrease customer service spending over the next 12 months, according to the latest market study by Gartner. Moreover, 21 percent plan to increase customer spending, and 72 percent plan to maintain spending. "In response to inflation, supply chain disruptions, and a tight labor market, CFOs will make trade-offs in spending that affect customer service and support (CSS) leaders," said Sarah Dibble, Director at Gartner . CSS Business Technology Market Development Their essential function is not a top priority for cost-cutting, compared to commercial real estate expenses or facility management and finance, which are most likely to face budget cuts next year.  Nearly all CFOs will prioritize digi...

Mobility as a Service (MaaS) is a rapidly growing transportation offering where people are able to plan, book, and pay for a variety of service types, through a joint digital commerce channel. It is a shift away from expensive personally owned modes of transportation, such as automobiles, towards a low-cost subscription or pay-as-you-go services. It is achieved through the combination of public transport -- such as trains and buses -- as well as private transport, and micro-mobility, including bikes and scooters, to get users from one destination to another. Mobility as a Service Market Development Mobility as a Service users are able to pay for the service provided either on a monthly basis or pay per trip. According to the latest worldwide market study by Juniper Research, Mobility as a Service will generate fuel cost savings of $10.8 billion by 2027 globally -- that's increasing from $2.8 billion in 2022, a growth of 282 percent. Juniper Research anticipates these savings will b...

Business technology innovation offers solutions to many of today's challenges. It's a catalyst for fast-tracking digital transformation, enabling cost savings during a period of high inflation, and enabling workflow automation during IT talent shortages. Worldwide revenues for the artificial intelligence (AI) market -- including software, hardware, and services -- totaled $383.3 billion in 2021, that's an increase of 20.7 percent over the prior year, according to the latest market study by International Data Corporation (IDC). IDC now forecasts that the AI market value will reach nearly $450 billion in 2022, and maintain a year-over-year growth rate in the high teens throughout their five-year forecast period. Artificial Intelligence Market Development "Across all industries and functions, end-user organizations are discovering the benefits of AI technologies, as increasingly powerful AI solutions are enabling better decision-making and higher productivity," said ...

Real-Time Location Systems (RTLS) are underutilized in many factories, warehouses, hospitals, and smart offices. Moreover, the typical systems offered by IT solution providers leverage standalone software deployments with proprietary hardware. However, IT hardware costs will drop as more customers abandon proprietary systems to reduce vendor lock-in, increase application interoperability, and reduce the initial deployment costs, according to the latest market study by ABI Research. As a result, the sector will diversify and complement hardware sales by monetizing deployments through service models augmented by additional software features -- such as analytics and device management. Real-Time Location Systems Market Development According to the latest ABI Research market forecast, RTLS service revenue will be worth $3.7 billion in 2022 and will rise to $24.9 billion by 2030, at a compounded annual growth rate (CAGR) of 26.8 percent. "As RTLS hardware, such as tags and anchors, beco...

CEOs are requiring their Chief Human Resources Officer (CHRO) to reimagine the HR charter to focus more on enabling the organization to achieve strategic business outcomes through superior talent development practices. As a result, 49 percent of HR leaders named "Innovating for Success" as one of their top three priorities for 2022, according to the latest survey findings from Gartner. Despite HR leaders prioritizing innovations, a Gartner survey of more than 3,500 employees found that only 46 percent of employees agree that their organization encourages creative thinking. HR Innovation Market Development "The survey results show that an organization’s actions directly impact the ability of employees to be creative by 25 percent," said Emily Rose McRae, senior director at Gartner . "In fact, an organization’s actions have more than double the impact of an individual's personality when it comes to driving employee creativity." According to the Gartner a...

Available Internet access at an affordable cost is essential for everyone to participate in the Global Networked Economy. The deployment of fifth-generation (5G) wireless communications infrastructure is enabling the introduction of lower-cost broadband services in some markets. Fixed Wireless Access (FWA) allows mobile network operators (MNO) to deliver high-speed Internet connections in areas that have either insufficient or no prior wireline broadband access services. It's also used in urban, suburban, and rural areas where fiber optic communication is considered too expensive to install and maintain. With this new technology, MNOs have the potential to provide broadband capability at similar levels to fiber optic networks. Fixed Wireless Access Market Development Therefore, FWA can be used to supplement existing wired broadband Internet service offerings, provide additional broadband capacity, or act as a backup service for home or business applications. Although FWA is well es...

Ongoing concerns about economic volatility and access to skilled digital transformation talent are top-of-mind for many CEOs and CFOs. And, business technology investment is being re-prioritized as more executive leadership teams focus on strategic business outcomes. Meanwhile, spending on artificial intelligence (AI) will reach nearly $118 billion in 2022 and surpass $300 billion in 2026, according to the latest worldwide market study by  International Data Corporation (IDC). The ongoing incorporation of AI into a wide range of products will drive a compound annual growth rate (CAGR) of 26.5 percent over the 2022-2026 forecast period. This is more than four times greater than the five-year CAGR of 6.3 percent for overall worldwide IT spending during the same period. Artificial Intelligence Market Development The past two years have accelerated the use of AI in IT systems, and organizations are now more willing to take advantage of the efficiency benefits and enhanced capabilities ...

Executive leaders of fast-moving consumer goods (FMCG) are seeking guidance on how to apply new business technology in their manufacturing operations. CIOs and CTOs are tasked with gaining insight into the best solutions for digital transformation. ABI Research evaluated the impact politics, regulation, the economy, supply chain, ESG, and technology are having on FMCG, pharma, producers of steel, chemicals, pulp and paper -- as well as the mining and oil & gas sectors. Digital Transformation Market Development "Our assessment found that the FMCG sector is under pressure from all sides," says Michael Larner, industrial & manufacturing research director at ABI Research . Securing raw materials is challenging considering lockdowns in China and limited grain supplies from Ukraine. Supply shocks are raising input costs, and operating costs are rising with higher energy costs coupled with the pressure to pay higher wages and work sustainably. "We all hoped that with th...

Business model evolution and growth are still top priorities for forward-thinking leadership. In fact, 70 percent of surveyed boards of directors will accelerate digital business initiatives, steering the organization to digitally-enabled growth. Chief Financial Officers (CFOs) also plan to protect their digital transformation investments as they cut costs elsewhere in their operations, according to the latest market study by Gartner. Among technology priorities, CFOs have particularly prioritized back-office business automation technology as a key to driving down costs in the face of ongoing inflation and supply chain challenges. Digital Applications Market Development A survey of CFOs found that digital business app acceleration was the top spending priority over the next 12 months, with 98 percent of respondents saying they will protect digital investments. Meanwhile, 66 percent of surveyed CFOs said they plan to increase their digital app investments. A separate survey of CEOs high...

The business case for an Application to Person (A2P) messaging market is starting to evolve, with enterprise use cases being developed based on the requirements of informed CIOs and CTOs across industry sectors. Notably, the commercial requirements of these organizations will emerge in response to marketplace demand and will vary depending on the application and associated use case. To date, traditional one-way notifications represent the common A2P messaging use case. Looking to the future, that could change as adoption increases exponentially. A2P Messaging Market Development According to the latest worldwide market study by Juniper Research, the total value of the mobile business messaging market will increase from $48 billion in 2022 to $78 billion by 2027. Juniper analysts found that this 63 percent growth will be driven by enterprise adoption of Rich Communication Services (RCS), with more organizations harnessing the end-to-end encryption and verified sender identities RCS provi...

Some leaders reject the notion that "wait and see" is the best response to disruptive change. Savvy senior executives are already driving digital business transformation throughout their organization in an effort to gain a bold strategic advantage. According to the latest market study by International Data Corp (IDC), Digital-First CEOs plan to drive at least half of their income from digital business products, services, and experiences by 2027 -- that's ahead of the market average of 39 percent. Driven by their response to the COVID-19 pandemic, these business leaders have changed how they think about the relationship between business and technology, and how they approach the next digital transformation era -- from scaling digital technology to guiding a viable digital business. Digital Business Market Development IDC defines digital business as value creation based on technology, which entails: 1) Automated customer-facing processes and internal operations; 2) Provision...

Forward-thinking retailers now have a bright future. In contrast, those that failed to enhance their business model via digital transformation have struggled, declined, and their assets were eventually liquidated. The key difference between these two business outcomes is applied strategic foresight. Even as the world continues to emerge from a global pandemic, retail is growing at levels not seen in the last two decades. Retail sales grew by 7 percent in 2020 and by over 14 percent in 2021, which is in stark contrast to the 3.7 percent annual growth between 2010 and 2019. The increased demand for retail has put a strain on supply chains and retail operations worldwide. As a result, retailers and stakeholders are turning to automation solutions such as mobile robotics for operational ease. Retail Transformation Market Development According to the latest market study by ABI Research, worldwide commercial robot revenue in retail stores will have a Compounded Annual Growth Rate (CAGR) of o...

Senior executive demand for digital transformation that incorporates business process and workflow automation has motivated leading organizations to double their investment in artificial intelligence (AI) projects. According to the latest market study by Gartner, 80 percent of executives think automation can be applied to any business decision. As automation becomes embedded in digital business, a recent survey revealed how organizations are evolving their use of AI apps. "The survey has shown that enterprises are shifting away from a purely tactical approach to AI and beginning to apply AI more strategically," said Erick Brethenoux, VP analyst at Gartner . Business Process Automation Market Development For example, a third of organizations are applying AI across several business units, creating a stronger competitive differentiator by supporting decisions across business processes. The Gartner survey was conducted online in the U.S. market, in Germany, and in the UK, within ...

Across the globe, many enterprise CIOs and CTOs have already deployed several use cases that deliver effective customer care applications through cloud-based contact center solutions. Today's contact centers allow customers to interact online with service representatives within an organization. Historically, customers were only able to reach organizations via voice telephone calls. However, after legacy call centers developed into modern 'contact centers', this enabled customers to communicate via their preferred method online. As companies continue to develop contact centers and invest in prominent technologies such as cloud services, contact centers began to adapt their architecture from on-premises to cloud-based solutions due to their increased flexibility, reliability, scalability, and security. CCaaS Market Development According to the latest worldwide market study by Juniper Research, the global Contact Center-as-a-Service (CCaaS) market revenue will reach $15.6 bill...

Across the globe, business leaders and government policymakers are exploring applications for human augmentation. These enhancements are described as the natural, artificial, or technological alteration of the human body in order to improve physical or mental capabilities. The European human augmentation market -- including augmented and virtual reality, biometrics, exoskeletons, wearables, affective computing, and other human augmentation technologies -- will reach over $62 billion by the end of 2022 and more than $100 billion by 2026. According to the latest market study by International Data Corporation (IDC), businesses are increasing their investments in these technologies, and the overall human augmentation market will grow 37 percent in Europe by the end of 2022. Human Augmentation Market Development Companies are adopting a digital-first model and adapting to new realities and work policies that require support for use cases such as remote work collaboration, virtualized presen...

Urban dwellers have seen shared bikes and scooters popping up around their city. Initially, there was untapped demand. As traffic congestion increased, legacy public transportation couldn't keep up with the needs of a growing population. Micro-mobility operators were eager to expand, paying minimal attention to developing a sustainable business model. However, now they're forced to evolve from 'growth at any cost' strategies. According to the latest market study by ABI Research, by reformulating business models, operations, and strategic goals, shared micro-mobility companies can unleash the potential of a market worth $9 billion in ride revenues by 2030. Micro-Mobility Service Market Development Most service providers have high idle rates and low profitability in several markets, due to a mismatch between vehicle supply and demand. To thrive in the shared micro-mobility market, operators must now optimally relocate or expand operations based on data-driven insights and...