IT needs to overcome a perception that it's more tactical than strategic -- "Business and IT executives differ in their perceptions of strategic and operational IT issues, from IT's strategic role to its performance. And an A.T. Kearney survey of senior business and IT executives conducted this summer by Harris Interactive suggests that senior business executives don't believe IT is keeping pace. Many of these business leaders believe IT is tactically focused and that the best technology innovations come from the business side. Unless significant changes are made, those differences may continue to define -- and possibly limit -- IT's strategic role."
The typical customer engagement model is undergoing a dramatic transformation, driven by the convergence of Conversational AI, Generative AI (GenAI), and an emerging technology called Agentic AI. As business leaders seek to automate and enhance their customer interactions, these technologies are creating new possibilities for more natural, contextual, and efficient communication at scale. The numbers tell a compelling story. According to Juniper Research's latest analysis, the conversational AI market is poised for substantial growth. Revenue is projected to surge from $14.6 billion in 2025 to over $23 billion by 2027. Artificial Intelligence Market Development The vendors in this industry are expected to generate a remarkable $57 billion globally over the next three years. This growth reflects the increasing enterprise adoption of AI-powered communication solutions across various sectors. What's particularly interesting is the regional distribution of this market. The Far Ea...