eMarketer predicts that there will be nearly 70 million broadband households in the US in 2008 -- "Convergence, once only a futuristic dream, is a growing reality in homes across the continent, and it is changing the character � product offerings and competitive alignment � of some of the most powerful corporations in North America. The broadband market is no longer about only high-speed Internet access, says Ben Macklin, eMarketer Senior Analyst and author of the report. A new market is being created, including voice and video � a market worth nearly ten times the value of the Internet access business alone."
The typical customer engagement model is undergoing a dramatic transformation, driven by the convergence of Conversational AI, Generative AI (GenAI), and an emerging technology called Agentic AI. As business leaders seek to automate and enhance their customer interactions, these technologies are creating new possibilities for more natural, contextual, and efficient communication at scale. The numbers tell a compelling story. According to Juniper Research's latest analysis, the conversational AI market is poised for substantial growth. Revenue is projected to surge from $14.6 billion in 2025 to over $23 billion by 2027. Artificial Intelligence Market Development The vendors in this industry are expected to generate a remarkable $57 billion globally over the next three years. This growth reflects the increasing enterprise adoption of AI-powered communication solutions across various sectors. What's particularly interesting is the regional distribution of this market. The Far Ea...