Think self-scanning is the summit of supermarket gizmos? Think again. -- "From self-scan checkouts at grocery stores to electronic information kiosks at retail chains, businesses are making technology an ever more central part of the overall shopping experience. IBM, which is investing heavily in shopping computerization, reports that shoppers from different countries across the board are increasingly open to using new in-store technologies. The company says that super-shoppers have become empowered by their ability to access data online, and this ability translates into an extremely knowledgeable consumer base, with specific customer-service needs."
The subscription business model has been one of the big success stories of the Internet era. From Netflix to Microsoft 365, more and more companies are moving towards recurring revenue streams by having customers pay for access rather than product ownership. The subscription economy cuts across many industries -- such as streaming services, software, media, consumer products, and even transportation with the rise of mobility-as-a-service. A new market study by Juniper Research highlights the central challenge facing subscription businesses -- reducing customer churn to build a loyal subscriber installed base. Subscription Model Market Development The Juniper market study provides an in-depth analysis of the subscription business model market landscape and associated customer retention strategies. A key finding is that impending government regulations will make it easier for customers to cancel subscriptions, likely leading to increased voluntary churn rates. The study report cites the