Hopes for Telco triple-play go back some time, observed Phil Corman, Director of Microsoft TV, and as the US West Choice TV & Online service demonstrated, the results have been disappointing -- So why now? For telcos, it is becoming a matter of simple survival, said Corman, and compared to earlier efforts, this time the technology is ready. An important starting point, said Corman, is to consider what IPTV is not. �IPTV is not video streaming over the Internet, watching TV on your PC or merely a best-efforts video service. It has to be based on a proven business model.� Corman believes a key to the new paradigm will be the Electronic Program Guide that allows users to navigate the service. One of the benchmarks for enabling IPTV is the establishment of a viable ecosystem of technology suppliers and content providers. Microsoft�s recently announced strategic partnership with Alcatel is aimed at achieving this goal, explained Corman. Microsoft�s other IPTV partners include Tandberg and Harmonic for video headend. At the client side, Microsoft is looking for mass-market IP set-boxes at price points below $100. Here partners include Thomson, Samsung, Sigma Designs, ST and Intel. Corman said Microsoft currently has about a dozen customers for its IPTV service, including the recent high-profile wins at BellSouth, SBC and Verizon.
The typical customer engagement model is undergoing a dramatic transformation, driven by the convergence of Conversational AI, Generative AI (GenAI), and an emerging technology called Agentic AI. As business leaders seek to automate and enhance their customer interactions, these technologies are creating new possibilities for more natural, contextual, and efficient communication at scale. The numbers tell a compelling story. According to Juniper Research's latest analysis, the conversational AI market is poised for substantial growth. Revenue is projected to surge from $14.6 billion in 2025 to over $23 billion by 2027. Artificial Intelligence Market Development The vendors in this industry are expected to generate a remarkable $57 billion globally over the next three years. This growth reflects the increasing enterprise adoption of AI-powered communication solutions across various sectors. What's particularly interesting is the regional distribution of this market. The Far Ea...