According to a new study from ABI Research, annual global sales of dual-mode mobile phones -- which can connect to either a conventional cellular service or a Wi-Fi network -- are likely to exceed 100 million during the final year of this decade. Such dual-mode handsets have been virtually unknown to consumers until now, and have not penetrated the enterprise space to any degree either. But according to ABI, some of the leaders of global telecom -- notably British Telecom and Korea Telecom -- plan to offer dual-mode services by the end of 2005. That could start a very large ball rolling. Though the full spectrum of capabilities won't appear in the first generation of products, when these services are mature you will be able to start a phone call at home (where your phone connects to your residential Wi-Fi network and then to your broadband Voice over IP phone service), continue it in your car (where the phone switches to your cellular provider's network), and wind it up at work, where the phone once more switches to your organization's 802.11 LAN, and VoIP.
The typical customer engagement model is undergoing a dramatic transformation, driven by the convergence of Conversational AI, Generative AI (GenAI), and an emerging technology called Agentic AI. As business leaders seek to automate and enhance their customer interactions, these technologies are creating new possibilities for more natural, contextual, and efficient communication at scale. The numbers tell a compelling story. According to Juniper Research's latest analysis, the conversational AI market is poised for substantial growth. Revenue is projected to surge from $14.6 billion in 2025 to over $23 billion by 2027. Artificial Intelligence Market Development The vendors in this industry are expected to generate a remarkable $57 billion globally over the next three years. This growth reflects the increasing enterprise adoption of AI-powered communication solutions across various sectors. What's particularly interesting is the regional distribution of this market. The Far Ea...