RBOCs Entering the $50 Billion Multichannel Video Market Follow Different Product Development Strategies to Compete With MSOs -- According to Yankee Group, "Despite public statements to the contrary, we believe MSOs aren�t taking the threat of new competition lightly � and they shouldn�t: We estimate cable will lose subscribers at the rate of 0.5-1 percent per year. This is before the entry of new competition with a two-way network, with more bandwidth and potentially more advanced applications than the MSOs can provide. In the last 4 years, RBOCs have steadily lost residential wireline voice subscribers. Yankee estimates that about 4 percent of US households have dropped their wireline phones. In addition, a growing number of voice minutes are shifting to wireless. We expect traditional wireline voice revenue to decline by approximately 24 percent in the next 4 years. Alternative voice providers, including MSOs, will be important drivers of this revenue erosion. We anticipate that cable�s VoIP product will gain 12 million homes by year-end 2008. The RBOCs have their backs up against a wall and cannot postpone new product development."
The typical customer engagement model is undergoing a dramatic transformation, driven by the convergence of Conversational AI, Generative AI (GenAI), and an emerging technology called Agentic AI. As business leaders seek to automate and enhance their customer interactions, these technologies are creating new possibilities for more natural, contextual, and efficient communication at scale. The numbers tell a compelling story. According to Juniper Research's latest analysis, the conversational AI market is poised for substantial growth. Revenue is projected to surge from $14.6 billion in 2025 to over $23 billion by 2027. Artificial Intelligence Market Development The vendors in this industry are expected to generate a remarkable $57 billion globally over the next three years. This growth reflects the increasing enterprise adoption of AI-powered communication solutions across various sectors. What's particularly interesting is the regional distribution of this market. The Far Ea...