According to Strategy Analytics, the strong evolution of cellular-only markets will dramatically slow the global adoption of fixed-mobile convergence (FMC). By 2010 there will be 500 million cellular-only users generating three times the voice revenues of their FMC counterparts. With major carriers such as BT, Korea Telecom and BellSouth deploying FMC services, convergence is back on the agenda and the specter of WiFi or Bluetooth destabilizing in-building cellular revenue flows again looms large. However, handset prices and availability will represent the biggest barrier to FMC adoption. "The 'voice goes mobile' mantra of the cellular industry is now a reality rather than a mission statement." comments David Kerr, Vice President, Strategy Analytics' Global Wireless Practice. "Cellular already accounts for 60 percent of the world's access lines, one third of all voice minutes and one half of all voice revenues, with 10 percent of homes relying on only a mobile phone for voice. FMC providers will have to work hard to turn this tide as players like Vodafone and O2 fine tune their wireless-only solutions."
The typical customer engagement model is undergoing a dramatic transformation, driven by the convergence of Conversational AI, Generative AI (GenAI), and an emerging technology called Agentic AI. As business leaders seek to automate and enhance their customer interactions, these technologies are creating new possibilities for more natural, contextual, and efficient communication at scale. The numbers tell a compelling story. According to Juniper Research's latest analysis, the conversational AI market is poised for substantial growth. Revenue is projected to surge from $14.6 billion in 2025 to over $23 billion by 2027. Artificial Intelligence Market Development The vendors in this industry are expected to generate a remarkable $57 billion globally over the next three years. This growth reflects the increasing enterprise adoption of AI-powered communication solutions across various sectors. What's particularly interesting is the regional distribution of this market. The Far Ea...