Worldwide Wi-Fi voice over IP (VoIP) handset revenue totalled $54.7 million in 2004 and the number of units shipped reached 143,000, according to a new report from Infonetics Research. It also predicts strong growth at least through to 2009 as steady adoption of voice over Wi-Fi continues. Infonetics has found that worldwide dual-mode Wi-Fi/cellular handset revenue hit $6.7 million in 2004, adding that Wi-Fi capability will eventually become a common feature in mobile phones, just as it is becoming standard in laptops today. Although Wi-Fi VoIP handsets represent a small market at present, it has great potential. In logistics and healthcare verticals in particular, voice over wireless local area networks is already gaining momentum and is likely to become widespread throughout the enterprise as VoIP and wireless LAN adoption continue. The Infonetics report suggests that there is potential for enormous growth in the consumer space, as VoIP services and wireless gateways are bundled with a broadband connection. It says that more dual-mode Wi-Fi/cellular handsets will reach the market, enabling enterprise users to roam across 3G networks, home networks, corporate wireless LANs, and Wi-Fi hotspots.
The typical customer engagement model is undergoing a dramatic transformation, driven by the convergence of Conversational AI, Generative AI (GenAI), and an emerging technology called Agentic AI. As business leaders seek to automate and enhance their customer interactions, these technologies are creating new possibilities for more natural, contextual, and efficient communication at scale. The numbers tell a compelling story. According to Juniper Research's latest analysis, the conversational AI market is poised for substantial growth. Revenue is projected to surge from $14.6 billion in 2025 to over $23 billion by 2027. Artificial Intelligence Market Development The vendors in this industry are expected to generate a remarkable $57 billion globally over the next three years. This growth reflects the increasing enterprise adoption of AI-powered communication solutions across various sectors. What's particularly interesting is the regional distribution of this market. The Far Ea...