According to the New York State Attorney General, AOL's policy to discourage dial-up customers from disconnecting service resulted in bad judgement -- Every company wants to retain customers. But AOL Inc. went too far when it tied employee compensation to minimum �save� percentages. So says New York State Attorney General Eliot Spitzer, who this week announced a $1.25 million settlement with the online giant. The deal resolves a probe into complaints that AOL�s telereps failed to honor cancellation requests. The payment, covering $1.2 million in penalties and $50,000 in investigative costs, is the least of it: The company will also have to restructure its bonus plan. And it will have to implement third-party verification of member�s consent to continue services. Finally, it must repay New York customers for up to four months of improper post-cancellation charges. How did AOL get into this mess? AOL�s retention program has long been based on persuading people who call to cancel into staying. That entails finding the �sweet spot� that will appeal to individual subscribers, and is similar to others in the online industry, says spokesperson Nicholas Graham.
Ultra-Wideband (UWB) is quietly becoming one of the most strategic short-range wireless technologies in the market, moving from niche deployments into the mainstream of smartphones, cars, and smart spaces. As the ecosystem matures and next-generation implementations arrive, UWB is shifting from nice-to-have to a foundational capability for secure access, sensing, and high-performance device-to-device connectivity. UWB Technology Market Development Unlike Wi-Fi, Bluetooth, NFC, or legacy IEEE 802.15.4 implementations, UWB combines three powerful attributes in a single radio: secure ranging, radar-like sensing, and low-latency, high-throughput short-range data. This allows networking and IT vendors to architect experiences that blend precise location, context awareness, and rich interaction in ways traditional connectivity stacks cannot easily match. According to the latest worldwide market study by ABI Research, UWB is expected to be one of the fastest-growing wireless connectivity...