A new report from Portio Research predicts a strong future for SMS, and that it will remain the most widely used messaging format for some years to come. SMS revenues are estimated at $50 billion by 2010 driven by almost 2.38 trillion messages. The report also highlights the slow but steady progress of other mobile messaging technologies, especially mobile e-mail and instant messaging. Since its launch in 2002, MMS has failed to assume the SMS mantle, hampered by interoperability issues and low handset penetration, says Portio. MMS can however be considered a commercial success with similar revenue predictions as SMS by 2010 from considerably less traffic. The report suggests that: "the industry must concentrate on increasing the use of Premium MMS as a marketing tool and a distribution channel while promoting growth of cheap peer-to-peer picture messaging. When MMS becomes cheap, simple and compelling, traffic will grow and revenue will follow".
The typical customer engagement model is undergoing a dramatic transformation, driven by the convergence of Conversational AI, Generative AI (GenAI), and an emerging technology called Agentic AI. As business leaders seek to automate and enhance their customer interactions, these technologies are creating new possibilities for more natural, contextual, and efficient communication at scale. The numbers tell a compelling story. According to Juniper Research's latest analysis, the conversational AI market is poised for substantial growth. Revenue is projected to surge from $14.6 billion in 2025 to over $23 billion by 2027. Artificial Intelligence Market Development The vendors in this industry are expected to generate a remarkable $57 billion globally over the next three years. This growth reflects the increasing enterprise adoption of AI-powered communication solutions across various sectors. What's particularly interesting is the regional distribution of this market. The Far Ea...