Customers are becoming increasingly dissatisfied with their cell phone service as the major wireless operators in the United States merge together, said a J.D. Power and Associates report. Overall satisfaction with a subscriber�s wireless provider dropped 10 percent in 2004, the largest year-over-year change since the U.S. Wireless Regional Customer Satisfaction Index Study was launched a decade ago. The findings provide a harsh contrast to the claims of the merging companies and their officials, who hope to smooth over the possible negative effects of industry consolidation on the consumer. �Given the number of major changes consumers have experienced over the past couple of years, the gap between customer expectations and actual service experience tends to widen as uncertainty from mergers greatly influences consumer perceptions,� said Kirk Parsons, senior director of wireless services at J.D. Power and Associates. The report, which surveyed 24,096 wireless users, found that forces like mergers, regulatory programs, and competitive expansion have made it difficult for carriers to meet customer expectations. The companies that underwent major mergers had greater drops in customer satisfaction.
Organizations that were experimenting with Applied-AI in isolated pilot programs just two years ago are now embedding it into core workflows, customer-facing products, and business-critical infrastructure. But as technology matures, a troubling pattern is emerging: speed of deployment is consistently outpacing the security discipline required to protect it. A new Gartner market study exposes the risk that many technology leaders have instinctively sensed but struggled to quantify. GenAI Security Market Development By 2028, 25 percent of all enterprise generative AI (GenAI) applications will experience at least five minor security incidents per year, that's up from just 9 percent in 2025. That represents nearly a threefold increase in less than three years, and the trend does not stop there. Gartner further projects that by 2029, 15 percent of all enterprise GenAI apps will experience at least one major security incident per year, compared to only 3 percent in 2025. Meanwhile, the d...