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BellSouth Trials Managed Home Service

BellSouth announced a trial of BellSouth Managed Home Service in metro Atlanta. Under the service, trained technicians work with customers over the phone or at their homes to complete a range of PC services, including software installation, MP3 player and digital camera set-up, as well as system repair and virus removal.

"Customers look to BellSouth not only for their communications and entertainment services, but also for enhanced services and support," said Michael Bowling, vice president, platform development and integration - BellSouth. "With BellSouth Managed Home Service, BellSouth offers one-stop customer care for installation and support of customers' PCs, home networking, data, hardware and software applications."

BellSouth Managed Home Service, offered on a trial basis to FastAccess DSL customers in metro Atlanta, offers a wide variety of PC and network installation and support services over the phone, directly on the customer's PC or on-site at the customer's home.

Services include:
- PC tune-ups and virus/Spyware removal
- Install and repair of a PC, peripherals (printers, digital cameras, MP3
players, etc.) and PC hardware (modems, Ethernet, device cards, etc.
- Install and troubleshooting of software applications (Microsoft,
security software, etc.)
- Set up of home networking, including home networking security
- Data transfer, backup and migration between PCs

Charges for BellSouth Managed Home Service vary according to the services performed - the company does not charge customers for any unresolved issues.

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