Skip to main content

Bazaarvoice Hires Dell.com Marketing Leader

Bazaarvoice, a new company aimed at online brands who want to drive greater business impact from word of mouth, today announced that Sam Decker will join the company as vice president of marketing & products. Sam previously led the growth of Dell.com, helping it become the world�s largest consumer eCommerce site in 2003.

Decker is a word of mouth marketing expert who brings over 14 years of experience to Bazaarvoice, including authoring one of the first books on customer evangelism for the technology industry titled �How to Market with Computer User Groups� and on guerilla marketing titled �301 Do-it-Yourself Marketing Ideas.� A frequent speaker at online retailing events and author of a popular marketing blog, Decker combines market vision with a practical understanding of how to achieve customer-centricity in today�s business environment.

Before joining Bazaarvoice, Decker spent 7 years of marketing & eBusiness leadership at Dell, Inc. From 1999-2003, he led Dell�s consumer website and developed many best practices in analytics, merchandising, and product management. Sam pioneered Dell�s successful customer segmentation and customer-centricity strategy, and later directed marketing for a $1 billion plus installed-based marketing division.

Popular posts from this blog

The Subscription Economy Churn Challenge

The subscription business model has been one of the big success stories of the Internet era. From Netflix to Microsoft 365, more and more companies are moving towards recurring revenue streams by having customers pay for access rather than product ownership. The subscription economy cuts across many industries -- such as streaming services, software, media, consumer products, and even transportation with the rise of mobility-as-a-service. A new market study by Juniper Research highlights the central challenge facing subscription businesses -- reducing customer churn to build a loyal subscriber installed base. Subscription Model Market Development The Juniper market study provides an in-depth analysis of the subscription business model market landscape and associated customer retention strategies. A key finding is that impending government regulations will make it easier for customers to cancel subscriptions, likely leading to increased voluntary churn rates. The study report cites the