Skip to main content

Consumer Home Network Ongoing Challenge

As the digital home creates new technical challenges, more consumers will turn to professional on-site or remote support services for help with their home technology problems, according to Parks Associates.

This survey of more than 6,000 U.S. and Canadian home Internet users found that in the past 12 months, over 41 million U.S. users had problems associated with Internet security, over 21 million had home computer hardware and software issues, and nearly 11 million had problems with a home network. While most consumers are personally solving the issue or relying on a friend or family member, more than 60 percent express interest in software that automates basic home computer maintenance functions, and one-third are interested in subscription-based technical support and troubleshooting services.

"Digital technologies such as broadband, home networks, consumer electronics, and PCs provide great benefits to users and significant challenges to the companies supporting their distribution," said Kurt Scherf, vice president and principal analyst for Parks Associates. "As the average household uses more digital services and products, there will be substantial risk to the bottom line for both service providers and manufacturers as their technical support costs escalate."

There are also revenue opportunities, according to Scherf. Current consumer spending for additional warranties and accident protection contracts on new electronics and computer products, in addition to more positive responses to preventative maintenance, monitoring, and troubleshooting services, demonstrates a consumer willingness to pay for peace-of-mind and how-to services for their home technology products.

"Consumers want access to trusted third-party providers of information, support, and how-to services when it comes to their digital home products and services," Scherf said. "Whether the service comes at no charge as part of an existing broadband contract or is provided as a monthly subscription or one-off service call, there is substantial interest for services and solutions that help end users better manage their digital home environment."

"Managing the Digital Home: Installation and Support Services" is a survey of 6,116 U.S. and Canadian home Internet users. The study focuses specifically on the acquisition and use of communications and entertainment services, product ownership and new product purchases, and the role of specific technologies - the Internet, home computers, and home networks - as they relate to potential problems.

Popular posts from this blog

Software-Defined Infrastructure: The Platform of Choice

As more organizations adapt to a hybrid working model for their distributed workforce, enterprise CIOs and CTOs are tasked with delivering new productivity-enabling applications, while also seeking ways to effectively reduce IT cost, complexity, and risk. Traditional IT hardware infrastructure is evolving to more software-based solutions. The worldwide software-defined infrastructure (SDI) combined software market reached $12.17 billion during 2020 -- that's an increase of 5 percent over 2019, according to the latest market study by International Data Corporation (IDC). The market grew faster than other core IT technologies. The three technology pillars within the SDI market are: software-defined compute (53 percent of market value), software-defined storage controller (36 percent), and software-defined networking (11 percent). "Software-defined infrastructure solutions have long been popular for companies looking to eliminate cost, complexity, and risk within their data cente

Digital Identity Verification Market to Reach $16.7B

As more enterprise organizations embrace the ongoing transition to digital business transformation, CIOs and CTOs are adopting new technologies that enable the secure identification of individuals within their key stakeholder communities. A "digital identity" is a unique representation of a person. It enables individuals to prove their physical identity during transactions. Moreover, a digital identity is a set of validated digital attributes and credentials for online interactions -- similar to a person's identity within the physical world. Individuals can use a 'digital ID' to be verified through an authorized digital channel. Usually issued or regulated by a national ID scheme, a digital identity serves to identify a unique person online or offline. Digital Identity Systems Market Development Complementary to more traditional forms of identification, digital identity verification systems can enhance the authenticity, security, confidentiality, and efficiency of

Global Pandemic Accelerates the Evolution of Transportation

Given the current trends across the globe, organizations that depend upon the continued growth of personal vehicle ownership will need to consider a plan-B scenario. While some companies will be able to adapt, others may find that their traditional business model has been totally disrupted. According to the latest worldwide market study by Juniper Research, Mobility-as-a-Service (MaaS) will displace over 2.2 billion private car journeys by 2025 -- that's rising from 471 million in 2021. Juniper believes that for MaaS to enjoy widespread adoption, subscription or on-the-go packages need to offer a strong combination of transport modes along with feasible infrastructure changes, high potential for data collection and low barriers to MaaS deployments. Mobility-as-a-Service Market Development The concept of MaaS involves the provision of multi-modal end-to-end travel services through a single platform by which users can determine the best route and price according to real-time traffic