Skip to main content

U-verse Early Adopters are Patient Customers

Some of the brave early-adopter customers of the AT&T U-verse (IPTV) service have been sharing candid comments about their personal experiences on a website called UverseUsers.com

Like most early-adopters of new technology products and services, these customers are more patient and understanding than many consumers would be in a similar situation. The site's administrator, uvadmin, apparently waited about a month for the U-verse service to be installed after he was told that it was readily available -- where he lived in San Antonio.

Yesterday he posted the news that his U-verse services has not been working at all for the last three days. In a commentary entitled "Down Three Days and Counting," he briefly refers to what he has been told is the known problem. However, it's not clear how many other AT&T customers are affected by this extended service outage.

AT&T has certainly had its share of 'Lightspeed' critics, particularly regarding the slow pace of the U-verse market deployment thus far. However, I commend the AT&T leadership team for moving cautiously until the service delivery platform is fully proven, and a quality service offering is known to be sustainable.

Like the saying goes, you only get one chance to make a good first impression. Clearly, AT&T is doing the right thing by delaying further U-verse deployments until the service reliability meets their, and their customer's, expectations.

Popular posts from this blog

Open Banking Usage to Grow by 470 Percent

The Open Banking business model has been advantageous for Third-Party Providers (TPPs), helping them to extend their offerings into other areas of financial services with new capabilities. Open Banking is also advantageous for traditional banking institutions, despite the perceived loss of custodianship over their data, by providing greater accessibility to more bank services. Furthermore, Open Banking can help serve Mobile Internet providers that are able to leverage it to create tailored services according to customers’ preferences and/or economic limitations. Open Banking Market Development Since traditional banking services are made more convenient by TPPs via greater data access, customers can proactively manage their finances and shape the development of new financial offerings. This is particularly noticeable in the realm of Digital Payments, where retail merchants and customers transact through eCommerce, which has the greatest number of use cases for Open Banking. These includ

Global Digital Business and IT Consulting Outlook

Across the globe, CEOs and their leadership teams continue to seek information and guidance about planned Digital Transformation initiatives and the most effective enterprise organization change management practices. Worldwide IT and Business Services revenue will grow from $1.13 trillion in 2022 to $1.2 trillion in 2023 -- that's a 5.7 percent year-over-year growth, according to the latest market study by International Data Corporation (IDC). The mid-term to long-term outlook for the market has also increased -- the five-year CAGR is forecast at 5.2 percent, compared to the previous 4.9 percent. Digital Sevices & Consulting Market Development IDC has raised the growth projection despite a weak economic outlook, because of vendor performances across 2022, growth indicators from adjacent markets, increased government funding, and inflation impacts. The actual 2022 market growth was 6.7 percent (in constant currency), which was 87 basis points higher than forecast last year, alth

Why Instant Issuance Payment Cards Evolved

The global financial services sector continues to grow as more progressive organizations seek to gain a meaningful competitive advantage from their digital transformation initiatives. Across the globe, many regions are seeing a significant rise in 'instant issuance' activity from a physical and digital perspective, from both traditional and emerging innovative banking institutions. Digital Payments Market Development Customers increasingly demand instant access to banking services, with physical instant issuance enabling them to leave their branch equipped with a ready-to-go payment card. According to the latest worldwide market study by ABI Research, the market for instantly issued physical payment cards will increase from 243.2 million shipments in 2022 to a forecast of 471.1 million in 2027. "Critically, instant issuance of payment cards is no longer limited to the physical," said Sam Gazeley, industry analyst at ABI Research . Indeed, the growing digitization of p