Skip to main content

Exposing the Converged Mobile Device Myth

Conventional wireless industry marketing wisdom is that consumers seek a 'single wireless device' with multiple capabilities built into the handset, however, studies show that most users willingly carry redundant hand-held devices, reports In-Stat.

For instance, more than 15 percent of people carry two wireless mobile phones, the high-tech market research firm says. The myth of the converged mobile device appears to be perpetuated by technology-centric vendors who have little awareness -- or real interest -- in the discovery of substantive need and associated market demand.

"Eighty percent of the people that have a camera phone say they regularly carry their digital camera, 75 percent of SmartPhone users also carry a Personal Digital Assistant (PDA), and more than 50 percent of users of multimedia phones also carry their MP3 player," says Bill Hughes, In-Stat analyst. "It is important to understand this customer behavior if the wireless industry is to offer commercially successful solutions."

In-Stat's study found the following:

- Only 43 percent of the respondents to an In-Stat survey, all of whom are business users, stated that higher productivity would be obtained with a SmartPhone.

- Many wireless users consider the additional capabilities offered within a wireless device to be a gift for becoming or remaining a subscriber, and not as a tool that is enhanced with real-time data.

- Almost half the respondents believe that they will carry fewer devices by owning a SmartPhone. Regardless, most choose to carry a separate PDA device.

Popular posts from this blog

The Subscription Economy Churn Challenge

The subscription business model has been one of the big success stories of the Internet era. From Netflix to Microsoft 365, more and more companies are moving towards recurring revenue streams by having customers pay for access rather than product ownership. The subscription economy cuts across many industries -- such as streaming services, software, media, consumer products, and even transportation with the rise of mobility-as-a-service. A new market study by Juniper Research highlights the central challenge facing subscription businesses -- reducing customer churn to build a loyal subscriber installed base. Subscription Model Market Development The Juniper market study provides an in-depth analysis of the subscription business model market landscape and associated customer retention strategies. A key finding is that impending government regulations will make it easier for customers to cancel subscriptions, likely leading to increased voluntary churn rates. The study report cites the