Skip to main content

Upside of Unified Communications Solutions

Many businesses today view their technology infrastructure as an enabling platform that allows them to meet or exceed customer service requirements and as a competitive differential that allows them to have an advantage in their marketplace.

Evidently, business decision makers agree with this thought because in a study conducted by Harris Interactive they indicated customer service (54 percent) and upgrade of current infrastructure (47 percent) were the leading categories for technology investment in the months ahead.

Considering that investments in sales and marketing, production and efficiency (39 percent) also made the list, it is safe to say that a state-of-the-art technology infrastructure is important to the future of many organizations. These are just some of the results of the new study, which were presented through Harris Interactive’s latest technology research webinar.

Harris Interactive fields ongoing studies on a range of topical issues within the technology industry and presents the information quarterly. The studies are conducted online with telecommunications business decision makers using an "IT/Telecom Decision Maker Specialty Panel" created and managed by Harris Interactive.

Unified Communications is an emerging technology and service that is poised to provide business users with an easy and efficient way to manage a complex set of communications from a single user interface.

To gauge awareness and the appeal of the technology, Harris Interactive surveyed 340 business decision makers (BDMs) and as expected, awareness is low with only 19 percent of BDMs indicating they are aware of the technology. However, when presented with a description of the concept and its potential benefits, 35 percent indicate it is appealing or very appealing and another 42 percent say that it is somewhat appealing.

In today's fast paced business world, executives, road warriors, and just about anyone with access to a cell phone and email are inundated with information from a variety of sources and formats. Typically, those email or voice messages require quick responses unless one is willing to risk losing a major business opportunity or create customer ill-will.

Companies have no choice but to look for methods and technologies that will help them manage this growing flood of information. Commenting on the survey results, Milton Ellis, Vice President and Sr. Consultant for Harris Interactive's Technology Practice said, "Based on Unified Communication's high level of appeal to BDMs, it appears that the technology could have a bright future ahead. Companies that don't investigate or invest in this technology could find themselves playing catch-up to competitors that can respond more efficiently to the needs of the customer by deploying the technology."

Popular posts from this blog

AI Semiconductor Revenue will Reach $119.4B

The Chief Information Officer (CIO) and/or the Chief Technology Officer (CTO) will guide Generative AI initiatives within the large enterprise C-Suite. They may already have the technical expertise and experience to understand the capabilities and limitations of Gen AI. They also have the authority and budget to make the necessary investments in infrastructure and talent to support Gen AI initiatives. Enterprise AI infrastructure is proven to be expensive to build, operate and maintain. That's why public cloud service provider solutions are often used for new AI use cases. AI Semiconductor Market Development Semiconductors designed to execute Artificial Intelligence (AI) workloads will represent a $53.4 billion revenue opportunity for the global semiconductor industry in 2023, an increase of 20.9 percent from 2022, according to the latest worldwide market study by Gartner. "The developments in generative AI and the increasing use of a wide range AI-based applications in data c

Industrial Cloud Computing Apps Gain Momentum

In the manufacturing industry, cloud computing can help leaders improve their production efficiency by providing them with real-time data about their operations. This has gained the attention of the C-suite. Total forecast Industrial Cloud platform revenue in manufacturing will surpass $300 billion by 2033 with a CAGR of 22.57 percent, driven by solution providers enhancing platform interoperability while expanding partner ecosystems for application development. ABI Research found the cloud computing manufacturing market will grow over the next decade due to the adoption of new architectural frameworks that enhance data extraction and interoperability for manufacturers looking to maximize utility from their data. Industrial Cloud Computing Market Development "Historically, manufacturers have built out their infrastructure to include expensive data housing in the form of on-premises servers. The large initial upfront cost of purchasing, setting up, and maintaining these servers is

Demand for Quantum Computing as a Service

The enterprise demand for quantum computing is still in its early stages, growing slowly. As the technology becomes more usable, we may see demand evolve beyond scientific applications. The global quantum computing market is forecast to grow from $1.1 billion in 2022 to $7.6 billion in 2027, according to the latest worldwide market study by International Data Corporation (IDC). That's a five-year compound annual growth rate (CAGR) of 48.1 percent. The forecast includes base Quantum Computing as a Service, as well as enabling and adjacent Quantum Computing as a Service. However, this updated forecast is considerably lower than IDC's previous quantum computing forecast, which was published in 2021, due to lower demand globally. Quantum Computing Market Development In the interim, customer spend for quantum computing has been negatively impacted by several factors, including: slower than expected advances in quantum hardware development, which have delayed potential return on inve