Skip to main content

comScore Tool Enables Better Segmentation

comScore, Inc. introduced their "comScore Segment Metrix," a new tool that works with a variety of consumer segmentation schemes to give marketers the ability to track, analyze and report Internet activity by consumer groups.

The product will provide the flexibility to integrate behaviorally defined segments, geo-demographic segments, and proprietary, client defined segments with the comScore online panel.

The first segmentation to be offered is one defined by online behavior. This approach, called comScore Segment Metrix H/M/L, will allow marketers to analyze online activity by heavy, medium and light users of the Internet and of any category of sites reported by comScore.

The Heavy segment group will be defined as the top 20 percent of consumers, based on time spent online at the category of sites; the Medium group will be defined as the middle 30 percent; and the Light users are the lightest 50 percent. H/M/L user segments will be available in all 32 countries where comScore syndicated data are available and across all 110 comScore defined categories and sub-categories of sites.

An analysis of Heavy visitors to the travel category, as an example, revealed that the 10 sites with the highest Heavy visitor concentration were, not surprisingly, travel sites led by US Airways Group (67.2 percent concentration of Heavy travel visitors), United Airlines (60.9 percent) and Delta Airlines (60.7 percent).

The airline sites are appealing particularly to the heaviest travel category users, while online travel agency sites have a lower proportion of Heavy travel category users but a larger visitor base. Marriott is the only hotel company to appear in this group of travel sites that attract the highest proportion of Heavy travel site users.

One might naturally assume that Heavy travel category visitors are so-called road-warriors, or frequent business travelers. However, a study of the large non-travel sites visited by Heavy travel category visitors reveals a very different profile.

In fact, these non-travel sites fall into the shipping (FedEx, UPS and USPS), office supplies (Staples and Office Depot), and entertainment planning (Ticketmaster and Citysearch) categories, which is more indicative of visits by administrative assistants to the road-warriors than the people themselves.

comScore Segment Metrix offers H/M/L segmentation data for 110 categories and sub-categories including Business/Finance (with 7 sub-categories), Career Development (4), Community (7), Directories/Resources (7), Education (2), Entertainment (9), Gambling (3), Games (3), Government, Health (3), Hobbies (4), ISP, News/Information (4), Portals, Real Estate, Regional/Local, Retail (21), Search/Navigation, Services (11), Sports, Technology (2), Telecommunications, and Travel (8).

Additional segmentation approaches, including customer defined segmentation and third-party geodemographic segmentation schemes will be announced in the future.

Popular posts from this blog

Why Every Tech Vendor Needs a Real AI Story

Every product roadmap conversation with a technology vendor now runs through one filter that has nothing to do with the roadmap itself: does the company have an AI story that a buyer's finance team would actually underwrite. Forrester Research just gave that gut check a formal structure. Its newly introduced AI Disruption Model evaluates 17 technology and service categories, spanning more than 200 individual markets, against nine factors including AI substitutability, labor intensity, and switching costs. The finding that should reorder tech vendor strategy conversations this quarter is not which markets grow. It is how few of them do, and what that scarcity means for everyone else. Only Three Categories Get an Unambiguous Green Light According to the research, infrastructure providers such as cloud platforms, data centers, and storage; data and AI providers spanning models, platforms, and governance tooling; and cybersecurity and identity providers covering zero trust and AI agent...