Skip to main content

Opportunity for Consumer Managed Services


Parks Associates explored the implications of high-speed connections and the exponential growth of digital devices within U.S. homes, at the kickoff to their Connections conference.

Their session on this topic featured analysis of the digital living industry and focused on trends in broadband and access services, video delivery, online content services, advertising, digital health, and in-home systems.

"The percentage of U.S. households with broadband exceeded 50 percent in 2007," according to Kurt Scherf, Vice President and Principal Analyst.

"By 2012, over 33 million U.S. households will have connections of 10 Mbps or more. As households add bandwidth, there is greater capacity for more devices and services, adding to the rich but complicated equation for digital living."

Consumer habits in entertainment are changing in accordance with this surfeit of new devices and services. As of 2007, 50 percent of U.S. Internet households were watching short video clips online, and 25 percent were downloading short video files.

DVR household penetration reached over 40 percent of the U.S. online population in 2007, further increasing the place-shifting aspect of video consumption.

"No product is sold in isolation anymore," Scherf said.

"A device connects to a network, which brings content and applications to the consumer both in and outside the home. This arrangement puts pressure on providers for customer support, which they should see as a new business opportunity. Technical support services for the digital home will be a $1 billion market by 2011."

Popular posts from this blog

The Impending GenAI Security Debt

Organizations that were experimenting with Applied-AI in isolated pilot programs just two years ago are now embedding it into core workflows, customer-facing products, and business-critical infrastructure. But as technology matures, a troubling pattern is emerging: speed of deployment is consistently outpacing the security discipline required to protect it. A new Gartner market study exposes the risk that many technology leaders have instinctively sensed but struggled to quantify. GenAI Security Market Development By 2028, 25 percent of all enterprise generative AI (GenAI) applications will experience at least five minor security incidents per year, that's up from just 9 percent in 2025. That represents nearly a threefold increase in less than three years, and the trend does not stop there. Gartner further projects that by 2029, 15 percent of all enterprise GenAI apps will experience at least one major security incident per year, compared to only 3 percent in 2025. Meanwhile, the d...