Skip to main content

Community Marketing in a Web 2.0 World


According to Forrester Research, the permanent transition from IT-led technology purchasing (IT) to business-led solutions implementation (BT) means that marketers must begin adopting "community marketing" disciplines now.

In order to succeed, tech marketers must address new audiences, forge and deliver on more substantive value propositions, and play by the new Web 2.0 interaction rules.

Seems simple enough, right? Well, in practice, execution of these strategies will largely depend on your current talent pool -- particularly their digital marketing skills and willingness to change.

Technology marketing professionals must be able to participate directly in IT communities and customer adoption networks -- and guide the activities of other community participants.

That said, headcount allocations, internal relationships with other business functions, job descriptions, and incentives must all be tuned to support community marketing practices.

Community marketing processes treat community members as co-creative collaboration partners -- that scope problems, educate contract signers, discuss lessons learned, recruit partners, and catalog meaningful value.

Community marketing provides the means for customers and technology marketers to cooperatively create content and actions that lead to better business outcomes. The shift requires marketers to introduce tools capable of sustaining cooperative behaviors (such as blogs, wikis, social networking platforms, and content mash-up kits).

You can deploy Web 2.0 technologies to provide scalable, attractive community marketing capabilities to customers with common needs. However, these tools are not a general-purpose replacement for human touch and finesse. Technoloy marketers must have employees willing to engage community members directly.

Forrester believes that community marketing is at a significant inflection point within the technology industry. Embarking on important changes to your marketing mission, personnel, processes, and systems without a clear and candid understanding of your current situation can lead to major problems.

Popular posts from this blog

The Rise of Instant Payment Platforms

The rapid evolution of digital payment technologies is reshaping global financial apps, with instant payment platforms emerging as a transformative force. These innovative payment systems are streamlining transactions and also driving financial inclusion or economic growth across diverse markets. The recent worldwide market study by ABI Research provides compelling evidence of the explosive growth in instant payment transactions. Instant Payments Market Development According to ABI findings, the top eight global instant payment platforms are projected to see their transaction volumes skyrocket from 213 billion in 2023 to 681.1 billion by 2028. This remarkable growth trajectory underscores the increasing adoption and importance of instant payment solutions in our increasingly online world. One key driver is the global rise in Peer-to-Peer (P2P) payments. "Account-to-account wallets, which have seen widespread use in P2P transfers, are experiencing increased usage given their use in