Skip to main content

More U.S. Businesses Opt for Voice Over IP

The struggling global economy will slow the growth of Voice over IP (VoIP), but deployments remain wide-ranging at mitigated levels, according to a new market study by In-Stat.

Slightly more than one in three U.S. businesses that have deployed VoIP use it exclusively. Many more businesses use VoIP as a partial voice solution. American businesses are also beginning to embrace voice-enabled IM capabilities, particularly among younger workers.

"IP continues to be a partial voice solution for most businesses with VoIP, particularly among larger businesses," says David Lemelin, In-Stat analyst. "Therefore, there is significant room for growth even among businesses that have already adopted it."

The research, "2008 U.S. Business VoIP Overview: Stick to Fundamentals," covers the U.S. business market for VoIP. The report analyzes and provides detailed end-user survey data by size of business.

In-Stat's market study found the following:

- 32 percent of Enterprise size businesses say the economic situation has slowed their VoIP deployment plans.

- Broadband IP Telephony remains the most common carrier-based business VoIP solution with revenues exceeding $1.1 billion in 2008, compared to $857 million for hosted IP Centrex service within the U.S.

- Adoption varies significantly by size of business, with Enterprise businesses preferring a partial deployment, while SOHO businesses are more likely to go IP-only.

- 13 percent of U.S. businesses use both carrier-based and premises-based IP solutions.

Popular posts from this blog

The AI Application Integration Challenge

Artificial intelligence (AI) has rapidly become the defining force in business technology development, but integrating AI into applications remains a formidable challenge. According to a recent Gartner survey, 77 percent of engineering leaders identify AI integration in apps as a major hurdle for their organizations. As demand for AI-powered solutions accelerates across every industry, understanding the tools, the barriers, and the opportunities is essential for business and technology leaders seeking to evolve. The Gartner survey highlights a key trend: while AI’s potential is widely recognized, the path to useful integration is anything but straightforward. IT leaders cite complexities in embedding AI models into existing software, managing data pipelines, ensuring security, and maintaining compliance as persistent obstacles. These challenges are compounded by a shortage of skilled AI engineers and the rapid evolution of AI technologies, which can outpace organizational readiness and...