Skip to main content

VoIP and Unified Communications Services

Infonetics Research released the first of its biannual VoIP and Unified Communications (UC) services and subscribers reports, which now tracks SIP trunking, IP integrated access, and hosted UC in addition to residential VoIP, VoIP VPN/IP access, IP Centrex and managed IP PBX.

Demand for residential and business VoIP services continues to grow through the economic downturn because of the cost savings they provide. As a result, in 2008 the VoIP services market had healthy growth of 33 percent to $30.8 billion.

For the first 3 months of 2009, service providers experienced an average of 40 percent to 50 percent year-over-year growth for IP Centrex, indicating the demand for outsourcing and managed solutions remains healthy.

"We expect hosted UC services to take off, with worldwide revenue doubling between 2009 and 2013, and we forecast SIP trunking service revenue to hit an 89 percent compound annual growth rate from 2008 to 2013," said Diane Myers, Infonetics Research analyst.

Highlights of the Infonetics market study include:

- While residential VoIP services make up the bulk of VoIP service revenue, business VoIP service revenue growth outpaced residential in 2008.

- In 2008, managed IP PBX and hosted IP Centrex/hosted UC revenue together accounted for nearly three quarters of all business VoIP service revenue; IP connectivity service revenue made up the balance.

- NTT, France Telecom, and Comcast took the lead as the world's largest VoIP service providers in 2008.

- Deregulation plays a significant role in the adoption of VoIP in some countries, such as France, where it costs only $0.02 per minute for fixed-to-fixed line calls worldwide.

- Residential VoIP growth in Central and Latin America has grown stronger in the past year, particularly in Brazil where Embratel ended 2008 with 1.8 million subscribers to its NetFone service.

- In 2008, there were 106 million residential VoIP subscribers worldwide, the majority in EMEA and Asia Pacific, where competitive operators and incumbent carriers are in an aggressive battle for subscribers.

Popular posts from this blog

How Data and Analytics Drive Business Growth

Senior executives in the world’s largest and most complex organizations will develop the insights required to achieve lasting Digital Transformation. Gartner has identified a model for digital business growth that binds together data, analytics, technology, and forward-looking transformation capabilities. The Gartner Research Board said that data and analytics (D&A) leaders are uniquely positioned to drive this strategic organizational change that will make their companies behave like 'digital native' leaders.  "The most advanced and successful D&A leaders are driving new opportunities to use digital capabilities – often data and analytics products – to capture value. Those opportunities should directly connect to the business priorities," said Mario Faria, vice president at Gartner . Digital Business Market Development At the same time, some leaders are using digital and D&A to create whole new business models. These leaders – which Gartner named the CxO

Anywhere, Anytime Workplace Demand for SASE

The ongoing adoption of flexible working models within the enterprise market has significant implications for typical IT organizations that must now support knowledge workers and front-line employees that operate outside the corporate network perimeter. The global COVID-19 pandemic created IT networking and security challenges. The expansion of the distributed workforce, an increasing reliance on cloud computing infrastructure, and the requirement to securely connect online employees -- wherever they choose to work, at any given moment in time. Legacy IT solutions that have rigid network underlays and a requirement for on-premises infrastructure cannot adequately deal with these trends. This 'Anywhere, Anytime Workplace' led to demand for new Secure Access Service Edge (SASE) solutions, with networking and security delivered as-a-service. Anywhere, Anytime Workplace Market Development   Although converging networking and security capabilities offer enterprises a promising solut

The Metaverse Raised Virtual Reality Interest

After years of slow growth and limited use cases, the Virtual Reality (VR) market is now forecast to grow significantly over the next five years. Consumer interest in VR games and media continues to grow after the COVID-19 pandemic accelerated activity. At the same time, the need for employee enablement and immersive content within the enterprise environment remains strong. According to the latest market study by ABI Research, over 90 million Head Mounted Display (HMD) shipments in 2027 will drive total VR market revenues to reach over $95 billion across hardware, software, and services. Virtual Reality Market Development "The virtual reality market is no stranger to false starts, with identifiable efforts in VR dating back to the 1980s and 1990s. While the technology never found purchase results, the increased capability of VR hardware combined with the demand for immersive content in numerous markets, presents a significant opportunity," says Eric Abbruzzese, research direc