Skip to main content

Managed Services for Unified Communications

The upside potential of Unified Communications (UC) -- merging IP telephony, conferencing and collaboration, and messaging -- are on a steeply rising curve of adoption within the enterprise.

According to a the latest market study by ABI Research, the market's size was just $302 million in 2008, but will rise quickly to nearly $4.2 billion in 2014.

"Companies have been buying only those component technologies that they think will deliver immediate value," says ABI Research practice director Stan Schatt. "It's only later that they start tying it all together as true Unified Communications."

Once that happens, synergies multiply: for example, many companies have messaging by voice and email, but when they are integrated, a user can see voicemails and have emails read aloud. Such synergies can deliver increased productivity and efficiency, and greater customer satisfaction.

Big corporations with multiple locations will benefit most immediately from Unified Communications, but many vendor systems are not interoperable. There are still gaps where no standards exist.

Even the largest vendors don't make everything, so there's a premium on partnerships. A few vendors will try to sell end-to-end solutions, but most others will attempt to integrate their offerings with the legacy components they find.

That opens a tremendous opportunity in replacing older equipment. Moreover, there are now hosted UC services that enables organizations to gain the benefits of of these advanced technologies without the cost and complexity of self-installed systems.

The largest companies may have the required integration expertise in-house, but, says Schatt, "We foresee a booming market for managed services, simply because Unified Communications is tricky and many companies won't want to spend the time and effort to do it themselves."

Despite the large potential, UC vendors won't find it all plain sailing. They are up against internal corporate turf wars, a widespread lack of understanding of the benefits Unified Communications can deliver, and a high initial cost.

Popular posts from this blog

Digital Transformation Spending Reaches $1.8 Trillion

Ongoing investment in business technology will remain on track, despite concerns about the global economic outlook which continues to evolve in 2022. Enterprise CIOs and CTOs are focused on operational profitability and digital business growth goals that are enabled by strategic IT initiatives. Global spending on the Digital Transformation (DX) of business practices, products, and organizations is forecast to reach $1.8 trillion in 2022 -- that's an increase of 17.6 percent over 2021, according to the latest market study by International Data Corporation (IDC). Many anticipated DX investments will sustain this pace of growth throughout the 2021-2025 forecast period, with a five-year compound annual growth rate (CAGR) of 16.6 percent. Digital Transformation Global Market Development "IDC expects to see aggressive DX technology investment growth in 2022 following a minor slowdown during the pandemic period," said Craig Simpson, senior research manager at IDC . "As orga

Flexible Working: Why Company Culture Matters

The main reasons for the Great Resignation are obsolete leadership, fearful middle managers, and a toxic culture that hinders employee engagement. Perhaps that's why some organizations are still struggling with the consideration and development of a flexible working model.  They're incapable of evolving to a more enlightened approach to work where employees are treated with respect. They're stuck in a bygone era of the 20th-century industrial revolution where 'shareholder value' tops all other values, and where spreadsheets and financial data analysis drives all key decision making. We should not be surprised that 76 percent of human resource (HR) leaders now feel that hybrid work challenges an employee's connection to organizational culture, according to a recent survey by Gartner. A 2022 poll of HR leaders reveals the most challenging aspect of setting their hybrid strategy is adjusting the current organizational culture to support a hybrid workforce. In fact,

Energy Sector IoT Cybersecurity Gains Momentum

The electric distribution industry continues to invest in digital transformation projects. Advanced Metering Infrastructure (AMI) technology is becoming a driver for connected electricity meters, which will reach an installed base of 1.3 billion by 2027. AMI growth is prompting utilities and energy suppliers to revisit their IT infrastructure security and device management operations, according to the latest worldwide market study by ABI Research. Energy Infrastructure Security Market Development Digitization of traditional electricity grids and the modernization of the aging energy infrastructure is among the top concerns for utility operators and governments worldwide. Security for last-mile energy consumption applications was frequently overlooked. "However, the introduction of AMI, smart metering, and grid digitization is steadily increasing spending for secure management services, assisting implementers to transition to IT (information technologies) and OT (operational techno