Skip to main content

Unified Communication Continues a Move to the Cloud

If you remember back when Centrex service was available from your local phone company, then the latest trend of enterprise voice communication moving to the cloud is like Deja Vu. It seems that we've been here before.

Infonetics Research conducted in-depth surveys with 162 medium and large organizations in North America and discovered that by 2016 over 50 percent of respondents will be running some of their Unified Communications (UC) applications over either a private or public cloud service.

UC integrates fragmented communication modes -- such as voice, e-mail and instant messaging -- into a single integrated communication experience.

The latest Infonetics worldwide market study explored CIO and IT manager plans for UC and their perceptions of UC vendors and cloud unified-communications‑as-a-service (UCaaS) providers.


"Businesses continue to migrate their unified communications applications to the cloud, citing flexibility as the key reason. Cloud solutions are inherently more flexible than premises-based solutions, offering businesses the ability to scale users up and down, centralize management, and deploy new features and applications quickly," said Diane Myers, principal analyst at Infonetics Research.

Other highlights from the market study include:

  • The number-one unified communications device used by respondent businesses is the smartphone, ahead of traditional computing devices such as laptop and desktop computers.
  • Web- and video-conferencing and text messaging are increasingly becoming part of businesses’ UC communication types, reflecting changing user behavior.
  • By early 2016, 93 percent of respondents plan to implement video conferencing into their UC solution.
  • When choosing a unified communications supplier, enterprises surveyed ranked product reliability and technology innovation as the most important criteria.
  • When asked about their perceptions of unified communications vendors, respondent businesses rated Cisco highest in product reliability and Microsoft highest in technology innovation.
  • The most important criterion to survey respondents when selecting a cloud or hosted UC service provider is security levels to protect company communications.

Popular posts from this blog

Artificial Intelligence Growth at an Inflection Point

Business technology investment no longer follows a predictable path to growth. The global venture capital (VC) investment in artificial intelligence (AI) was close to its peak in 2021 reaching $22.3 billion, according to the latest worldwide market study by ABI Research. This is just $400 million shy of the historical high of $22.7 billion recorded in 2019. Compared to the $15 billion recorded in 2020, the market made a remarkable recovery, with a 48.5 percent year-on-year growth. Will the future AI marketplace return to stable growth, or will it remain volatile? Artificial Intelligence Market Development "COVID-19 greatly accelerated the speed of digital transformation within the enterprise. Businesses are looking for solutions to work processes automation, customer care, due diligence, transcription and translation, and sales and marketing enablement tools," said Lian Jye Su, research director at ABI Research . At the same time, COVID-19 led to the Great Resignation of 2021

How a Digital-First CEO Leads Transformation

Some leaders reject the notion that "wait and see" is the best response to disruptive change. Savvy senior executives are already driving digital business transformation throughout their organization in an effort to gain a bold strategic advantage. According to the latest market study by International Data Corp (IDC), Digital-First CEOs plan to drive at least half of their income from digital business products, services, and experiences by 2027 -- that's ahead of the market average of 39 percent. Driven by their response to the COVID-19 pandemic, these business leaders have changed how they think about the relationship between business and technology, and how they approach the next digital transformation era -- from scaling digital technology to guiding a viable digital business. Digital Business Market Development IDC defines digital business as value creation based on technology, which entails: 1) Automated customer-facing processes and internal operations; 2) Provision

Digital Solutions for Industrial & Manufacturing Firms

Executive leaders of fast-moving consumer goods (FMCG) are seeking guidance on how to apply new business technology in their manufacturing operations. CIOs and CTOs are tasked with gaining insight into the best solutions for digital transformation. ABI Research evaluated the impact politics, regulation, the economy, supply chain, ESG, and technology are having on FMCG, pharma, producers of steel, chemicals, pulp and paper -- as well as the mining and oil & gas sectors. Digital Transformation Market Development "Our assessment found that the FMCG sector is under pressure from all sides," says Michael Larner, industrial & manufacturing research director at ABI Research . Securing raw materials is challenging considering lockdowns in China and limited grain supplies from Ukraine. Supply shocks are raising input costs, and operating costs are rising with higher energy costs coupled with the pressure to pay higher wages and work sustainably. "We all hoped that with th