Skip to main content

Exploring the Insurance Industry Digital Transformation

Legacy insurance sector CIOs must embrace the innovation and disruption potential of technology start-ups to complement their own digital insurance strategies, according to the latest worldwide market study by Gartner.

Sixty-four percent of the world's 25 largest insurance companies have already invested directly or indirectly -- via their venture capital arms -- in what Gartner refers to as the emerging Insurtech start-up market.

Gartner predicts that 80 percent of life, property and casualty insurers globally will partner with or acquire Insurtech companies by the end of 2018. Analysts believe that these pioneers can stimulate or accelerate innovation among incumbent industry players, and complement existing digital transformation strategies.

Insuretech Market Development Opportunities

"Gartner has seen growing interest among insurance business and IT leaders in collaborating with Insurtechs or making them part of their overall innovation policies, but most insurance CIOs are not familiar with these companies or their value propositions," said Juergen Weiss, managing vice president at Gartner.

Insurtechs are companies that are in their early stages of operation; that drive innovation across the insurance value chain by leveraging new technologies, user interfaces, business processes or business models; and that leverage different forms of funding.

According to the Gartner assessment, the number of technology start-ups in the insurance industry has more than doubled globally during the last three years. Digital customer engagement, mobile insurance management and analytics are the most common technology focus areas of Insurtechs.

Furthermore, 60 percent of Insurtech firms have been founded within just the last three years, and two-thirds of them have their headquarters in the U.S. market.

EMEA is the second-most important region for Insurtechs, with 27 percent having their headquarters there -- mainly within Germany and the UK market.

In Asia, countries such as Singapore and China  -- mainly in the Hong Kong and Shanghai markets -- have begun to promote the development of a local Insurtech start-up ecosystem.

Digital Transformation Outlook for Insurers

Digitalization for top-line growth is one of the highest strategic priorities for insurance sector CEOs, according to the latest Gartner survey. However, the vast majority of CIOs in the sector are still struggling to plan and implement a substantive digital transformation agenda.

That said, only 12 percent of insurance sector senior business or IT leaders consider their organizations to be 'digitally progressive', while the vast majority believe that their organizations are digital beginners or intermediate practitioners. This scenario must change, in order to achieve desired outcomes.

Gartner reports that the top reasons include a lack of agility caused by legacy IT systems and processes, flat IT budgets within the insurance sector -- plus, a shortage of the digital transformation skills or the DevOps delivery models to create new and innovative business models.

Popular posts from this blog

The Billions Bet on Tentative AI Demand

Gartner's latest worldwide IT spending forecast exposes a trend every CIO has already felt in budget negotiations. Total spending will climb 14.2 percent in 2026, reaching $6.37 trillion. It seems that the IT infrastructure market is simply having a strong year. However, the more useful insight is how unevenly that growth is distributed. The Headline Number vs. The Real Story Data center systems and infrastructure as a service (IaaS) are absorbing capital at a pace several multiples faster than devices, communications services, and traditional IT services. This is not incremental growth spread across a healthy portfolio. It is a wholesale reallocation of enterprise technology budgets toward AI infrastructure, made on the expectation that demand for AI workloads will justify the outlay before that demand has been fully proven. Where the Money is Going Data center systems are forecast to grow 62.5 percent in 2026, that's up from 51.6 percent growth in 2025, reaching $822 billion....