Skip to main content

How AI Powered Chatbots will Transform Healthcare

Digital health revolves around the integration of traditional healthcare systems and newer technologies to improve efficiency, value for money and ultimately patient outcomes. Electronic Health Records (EHR) have been a big part of this evolution, promising universal access to key elements of a patient's medical history.

As many nations have now adopted EHRs, the debate has moved on to what can be done with this data. Interoperability and analytics have become important requirements of healthcare IT systems. Improving access to healthcare and the convenience of that access has become a key goal.

As these new IT systems develop, disruptive technologies are now being utilized as part of the digital health landscape. Leading the charge for this disruption is Artificial Intelligence (AI) and chatbots.

Digital Health Market Development

According to the latest worldwide market study by Juniper Research, the annual cost savings derived from the adoption of chatbots in healthcare will reach $3.6 billion globally by 2022 -- that's up from an estimated $2.8 million in 2017.

This market growth will average 320 percent per year, as AI powered chatbots will drive improved customer experiences for healthcare patients across the globe.

According to the Juniper assessment, using sophisticated chatbot systems, patients will be able to access services more quickly and easily, improving access to care and reducing pressure on overworked healthcare systems by ensuring more efficient interactions.


The new research found that despite trials by, for example, the UK's National Health Service, chatbot deployment will likely be dominated by Far East and China over the next five years.

Over half of the annual savings realized by chatbots will be attributable to this Asia-Pacific region in 2022. Owing to the varied quality of care in countries such as China, chatbots will be useful for directing patients to appropriate services, which in turn will drive adoption.

The research predicted that chatbots -- when used to triage patients -- would have a dramatic impact on healthcare efficiency. Juniper urged service providers to focus on overcoming the current poor level of interoperability of many healthcare IT systems in order to enable chatbots to unlock the full benefits. Additionally, it cited data security as critical towards maintaining patient trust.

Outlook for Healthcare Chatbot Adoption

Additionally, the research found that chatbots face substantial challenges in developed healthcare systems, such as those in the U.S. and UK markets. Systems at a mature stage of development are generally more conservative in introducing new technology than others, often resulting in inefficient care.

Juniper believes that this conservatism will most likely slow chatbot adoption relative to emerging markets, such as China and India, where small-scale technology deployments are already occurring.

Popular posts from this blog

Digital Transformation Growth Defies Market Volatility

The forward-looking CEO's commitment to ongoing investment in Information Technology (IT) is persistent. Worldwide IT spending is forecast to total $4.4 trillion in 2022 -- that's an increase of 4 percent from 2021, according to the latest worldwide market study by Gartner, Inc.   "This year is proving to be one of the noisiest years on record for CIOs," said John-David Lovelock, vice president at Gartner . Regardless, digital transformation remains a high priority across the globe. Geopolitical disruption, inflation, currency fluctuations, and supply chain challenges are among the many market volatility factors vying for attention, yet contrary to what Gartner saw at the start of 2020, enterprise CIOs are accelerating IT investments in 2022. Digital Transformation Market Development As a result, purchasing and investing preferences will be focused on areas including data analytics, cloud computing, seamless customer experiences, and IT security. Inflation impacts on

IoT Device Management Demand Gains Momentum

More forward-thinking CIOs and CTOs are focused on the adoption of the Internet of Things (IoT). Management challenges are top of mind for those who have already deployed a large number of sensors and associated network edge devices. Device management services are evolving in response to a greater breadth of new device technologies such as edge intelligence and related connectivity solutions, as well as the customer scalability and security of IoT deployments. But forward-looking suppliers are also preparing for a world where 41.3 percent of the connected devices will be using some form of Low Power Wide Area (LPWA) technologies by 2026. IoT Device Management Market Development Since IoT customers increasingly need to manage a larger fleet of connected devices, ABI Research now forecasts that IoT device management services will exceed $36.8 billion in revenues by 2026. Standardization is beginning to play a bigger role in device management services, as more connected devices use LPWA t

Anywhere, Anytime Workplace Demand for SASE

The ongoing adoption of flexible working models within the enterprise market has significant implications for typical IT organizations that must now support knowledge workers and front-line employees that operate outside the corporate network perimeter. The global COVID-19 pandemic created IT networking and security challenges. The expansion of the distributed workforce, an increasing reliance on cloud computing infrastructure, and the requirement to securely connect online employees -- wherever they choose to work, at any given moment in time. Legacy IT solutions that have rigid network underlays and a requirement for on-premises infrastructure cannot adequately deal with these trends. This 'Anywhere, Anytime Workplace' led to demand for new Secure Access Service Edge (SASE) solutions, with networking and security delivered as-a-service. Anywhere, Anytime Workplace Market Development   Although converging networking and security capabilities offer enterprises a promising solut