Skip to main content

How AI Powered Chatbots will Transform Healthcare

Digital health revolves around the integration of traditional healthcare systems and newer technologies to improve efficiency, value for money and ultimately patient outcomes. Electronic Health Records (EHR) have been a big part of this evolution, promising universal access to key elements of a patient's medical history.

As many nations have now adopted EHRs, the debate has moved on to what can be done with this data. Interoperability and analytics have become important requirements of healthcare IT systems. Improving access to healthcare and the convenience of that access has become a key goal.

As these new IT systems develop, disruptive technologies are now being utilized as part of the digital health landscape. Leading the charge for this disruption is Artificial Intelligence (AI) and chatbots.

Digital Health Market Development

According to the latest worldwide market study by Juniper Research, the annual cost savings derived from the adoption of chatbots in healthcare will reach $3.6 billion globally by 2022 -- that's up from an estimated $2.8 million in 2017.

This market growth will average 320 percent per year, as AI powered chatbots will drive improved customer experiences for healthcare patients across the globe.

According to the Juniper assessment, using sophisticated chatbot systems, patients will be able to access services more quickly and easily, improving access to care and reducing pressure on overworked healthcare systems by ensuring more efficient interactions.


The new research found that despite trials by, for example, the UK's National Health Service, chatbot deployment will likely be dominated by Far East and China over the next five years.

Over half of the annual savings realized by chatbots will be attributable to this Asia-Pacific region in 2022. Owing to the varied quality of care in countries such as China, chatbots will be useful for directing patients to appropriate services, which in turn will drive adoption.

The research predicted that chatbots -- when used to triage patients -- would have a dramatic impact on healthcare efficiency. Juniper urged service providers to focus on overcoming the current poor level of interoperability of many healthcare IT systems in order to enable chatbots to unlock the full benefits. Additionally, it cited data security as critical towards maintaining patient trust.

Outlook for Healthcare Chatbot Adoption

Additionally, the research found that chatbots face substantial challenges in developed healthcare systems, such as those in the U.S. and UK markets. Systems at a mature stage of development are generally more conservative in introducing new technology than others, often resulting in inefficient care.

Juniper believes that this conservatism will most likely slow chatbot adoption relative to emerging markets, such as China and India, where small-scale technology deployments are already occurring.

Popular posts from this blog

How a Digital-First CEO Leads Transformation

Some leaders reject the notion that "wait and see" is the best response to disruptive change. Savvy senior executives are already driving digital business transformation throughout their organization in an effort to gain a bold strategic advantage. According to the latest market study by International Data Corp (IDC), Digital-First CEOs plan to drive at least half of their income from digital business products, services, and experiences by 2027 -- that's ahead of the market average of 39 percent. Driven by their response to the COVID-19 pandemic, these business leaders have changed how they think about the relationship between business and technology, and how they approach the next digital transformation era -- from scaling digital technology to guiding a viable digital business. Digital Business Market Development IDC defines digital business as value creation based on technology, which entails: 1) Automated customer-facing processes and internal operations; 2) Provision

Digital Solutions for Industrial & Manufacturing Firms

Executive leaders of fast-moving consumer goods (FMCG) are seeking guidance on how to apply new business technology in their manufacturing operations. CIOs and CTOs are tasked with gaining insight into the best solutions for digital transformation. ABI Research evaluated the impact politics, regulation, the economy, supply chain, ESG, and technology are having on FMCG, pharma, producers of steel, chemicals, pulp and paper -- as well as the mining and oil & gas sectors. Digital Transformation Market Development "Our assessment found that the FMCG sector is under pressure from all sides," says Michael Larner, industrial & manufacturing research director at ABI Research . Securing raw materials is challenging considering lockdowns in China and limited grain supplies from Ukraine. Supply shocks are raising input costs, and operating costs are rising with higher energy costs coupled with the pressure to pay higher wages and work sustainably. "We all hoped that with th

5G Fixed Wireless Access Revenue to Reach $24B

Available Internet access at an affordable cost is essential for everyone to participate in the Global Networked Economy. The deployment of fifth-generation (5G) wireless communications infrastructure is enabling the introduction of lower-cost broadband services in some markets. Fixed Wireless Access (FWA) allows mobile network operators (MNO) to deliver high-speed Internet connections in areas that have either insufficient or no prior wireline broadband access services. It's also used in urban, suburban, and rural areas where fiber optic communication is considered too expensive to install and maintain. With this new technology, MNOs have the potential to provide broadband capability at similar levels to fiber optic networks. Fixed Wireless Access Market Development Therefore, FWA can be used to supplement existing wired broadband Internet service offerings, provide additional broadband capacity, or act as a backup service for home or business applications. Although FWA is well es