Skip to main content

Telecom Service Providers Explore More AI Applications

Savvy CIOs and CTOs at communication service providers are busy developing comprehensive strategies for the application of cognitive systems that enable new types of automation. The market leaders are currently engaged in numerous pilot and production projects that are a catalyst for further innovation.

The use of Artificial Intelligence (AI) and machine learning within the telecommunications domain is now an established practice and chatbots, customer services, and network management are areas where AI is part of everyday operations.

Cognitive Systems Market Development

According to the latest worldwide market study by ABI Research, the latest trend for AI development in telecom is all about cognitive platforms that focus on generic use rather than individual use cases.

"Despite the widespread use of AI and machine learning across many separated telecoms domains, AI platforms are now the top concern for leading mobile service providers globally, including AT&T, Deutsche Telecom, Telefonica, and Vodafone," said Dimitris Mavrakis, research director at ABI Research.

According to the ABI assessment, the promise of these platforms is encouraging, but there is still heavy development to be done and many mobile service providers are still not sure where to place their bets.

Initiatives such as the AT&T open-sourced 'Project Acumos' illustrate that open source hardware and software will likely be the most suitable development environment for these telecom AI platforms, potentially creating challenges for some IT vendors and hyperscale cloud service providers.

The application of these 'open innovation' AI platforms is a natural fit for telecom use cases, where mobile service providers can utilize the vast amounts of data they collect to improve their operations, enhance customer experience, and even provide value to their business partners.

For example, BT has saved tens of millions of British pounds by combining human input, data collected from its network, and its own developed AI algorithm, to be able to predict the implication of any business decision on its network and financial position.

Outlook for Telecom Applications for AI

"Most mobile service providers are currently assessing AI platforms and whether they should invest in a centralized approach or continue with the use case specific AI applications they currently operate," said Mavrakis.

Given that AI will be a critical technology for the future of any business, the right decision will translate to a significant competitive advantage with financial benefits. ABI analysts believe that tier-1 mobile service providers should embrace open source and get involved in the development of AI solutions -- perhaps the most important forward-looking technology in the 5G era.

Popular posts from this blog

Digital Transformation Investment at $3.4 Trillion

Business technology leadership matters. Across the globe, more leaders have been pursuing bold Digital Transformation (DX) initiatives with the goal of creating new sources of business value through digital products, services, and experiences. As an additional benefit, the COVID-19 pandemic revealed that digital transformation efforts improve an organization's resilience against global market disruptions. Global DX investment is forecast to reach $3.4 trillion in 2026 with a five-year compound annual growth rate (CAGR) of 16.3 percent, according to the latest worldwide market study by International Data Corporation (IDC). Digital Transformation Market Development "Despite strong headwinds from global supply chain constraints, soaring inflation, political uncertainty, and an impending recession, investment in digital transformation is expected to remain robust," said Craig Simpson, senior research manager at IDC . The benefits of investing in DX technology -- including aut

Artificial Intelligence for National Border Security

National border protection agencies are under pressure to provide the highest level of security in the face of growing threats, such as increasing illegal migration and international terrorism. Now, government agencies are embracing advanced border security technologies to aid in effectively and reliably securing national borders. These solutions look to detect and identify potential threats and prevent them from escalating to a point that may jeopardize security. Security Surveillance Market Development Traditional border security patrols and Closed-circuit Television (CCTV) surveillance systems aren't adequate protection, and agencies must increasingly deploy new solutions to stay ahead of criminals and other potential threats to ensure the safety of a country’s borders. According to the latest market study by Juniper Research, the value of the border security technology market will exceed $70 billion globally in 2027 -- that's rising from $48 billion in 2022. Growing by 47 p

How to Apply Sustainability to Drive Value Creation

Global climate change policy initiatives have been an emerging topic for CEOs and their leadership teams, as they look to the future. Many organizations are preparing to play their part and help reduce carbon emissions. Eighty-seven percent of business leaders expect to increase their organization’s investment in sustainability over the next two years, according to the latest worldwide market study by Gartner. Customers are the stakeholder group creating pressure for these organizations to invest or act on sustainability issues -- selected by 80 percent of executives, followed by investors (60 percent) and regulators (55 percent). Sustainability Market Development "Sustainability enables businesses to cope with disruption," said Kristin Moyer, VP analyst at Gartner . "Economic uncertainty, geopolitical conflict and escalating materials and energy costs are forcing businesses to reexamine all forms of expenditure." According to Gartner, this focus on essentialism --