Digital Lifescapes

Business spending on information and communication technologies (ICT) may evolve over the next five years as the global economy puts pressure on organizations to increase technology investment because growth and competitiveness are increasingly dependent upon digital transformation, artificial intelligence (AI), and data analytics leadership. Worldwide ICT spending on hardware, software, services and telecommunications will reach $4.6 trillion by 2022, representing average growth of 4 percent per year. Commercial customers will represent around 63.5 percent of total spending by 2022 ($2.9 trillion), while consumers will still account for 36.5 percent ($1.7 trillion), according to the latest market study by International Data Corporation (IDC). Global ICT Market Development Consumer spending growth will lag behind business and government spending due to increasing saturation in smartphones and media tablets. The fastest growth will come from the professional services segment (7 pe...

The worldwide cloud computing infrastructure market had another strong quarter in Q4 2018, as spending grew 46 percent to nearly $23 billion. The total outlay on cloud infrastructure in 2018 exceeded $80 billion -- that's up from $55 billion in 2017 according to that latest market study by Canalys. This investment makes cloud computing services one of the most important sectors in the IT industry, not just by the rate of growth, but also due to its expanding size. Cloud Computing Infrastructure Market Development Amazon Web Services (AWS) remained the dominant cloud service provider in Q4 2018; its market share of customer spend unchanged at 32 percent. Microsoft Azure grew its share to 16 percent against 14 percent in the same period a year ago. Google Cloud reached 9 percent for the first time, while Alibaba Cloud maintained its 4 percent share. IBM, Salesforce, Oracle, NTT Communications, Tencent Cloud and OVH rounded out the top 10 cloud service providers. "Cloud...

With supply chains becoming increasingly global, complex, and competitive, the role of new business technology will be essential as companies attempt to drive greater efficiency, visibility, and intelligence throughout their operations. As a result, CIOs and CTOs need more information and guidance to understand the application of transformative technologies and how they will impact the supply chain now and in the future. Over the next 5 years, revenues generated by technology in the global supply chain will increase at a compound annual growth rate (CAGR) of 11 percent, reaching $440 billion by 2023, according to the latest worldwide market study by ABI Research. Supply Chain Automation Market Development Suppliers, manufacturers, retailers, and logistics service providers (LSPs) will continue to adopt increasingly sophisticated and impactful digital technology strategies to deliver value along the entire logistics value chain. Combining both technologies and services, the supp...

It's a proven fact, digital transformation is not possible in a large enterprise organization where legacy middle-managers do everything within their power to resist any change to the status quo. A lack of culture change will typically result in no meaningful progress. According to Gartner, a proactive and adaptive culture is a critical asset and some CIOs will likely play a role in establishing the right mindsets and practices within their organizations. Gartner predicts that by 2021, some CIOs will be as responsible for culture change as chief HR officers (CHROs). Organization Change Management Goals “A lot of CIOs have realized that culture can be an accelerator of digital transformation and that they have the means to reinforce the desired culture through their technology choices,” said Elise Olding, research vice president at Gartner . “A partnership with the CHRO is the perfect way to align technology selections and design processes to shape the desired work behaviors.”...

Across the globe, CEOs and line of business leaders are seeking new ways to adopt business technology that enables digital innovation. However, American organizations are forecast to invest 1.75 times more than European organizations on information technologies (IT) from 2018 through 2022. According to the latest worldwide market study by International Data Corporation (IDC), China is also set to outpace Europe in key areas of business technology investment. While European entities will invest more in IT than their Chinese counterparts through 2022, the latter will invest 47 percent more into innovation accelerators. Digital Business Market Development "That Europe trails the U.S. in its use of digital technology is often accepted as a given. What's worrisome is the size and potential widening of the gap between the two," says Mark Yates, research manager at IDC . "And, of course, there are companies out there that are able to do more with less or that have n...

Digital ticketing adoption is growing in two core areas -- Mobile ticketing and Online ticketing. A mobile ticketing user is someone who either purchases and/or stores a ticket using their mobile handset for later redemption, at the point of travel, the event venue, the cinema, etc. In contrast, an online ticketing user is typically someone who purchases a ticket online via any Internet-connected device, thereby avoiding the conventional offline ticket purchase process. Digital Ticketing Market Development According to the latest worldwide market study by Juniper Research, users of mobile ticketing will total 1.9 billion by 2023, up from 1.1 billion in 2019. In comparison, the total number of digital ticketing users across mobile, online and wearable channels will reach 2.2 billion by 2023. According to the Juniper assessment, mobile ticketing has become a primary driver of Mobility-as-a-Service (MaaS) -- which is considered as the future of urban transportation-related mobilit...