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How Augmented Intelligence will Transform the Enterprise

As artificial intelligence (AI) evolves, applications of augmented intelligence -- the combination of human and AI capabilities -- will likely deliver the greatest benefits. CIOs should prioritize augmented intelligence to scale their employee talent as one of the most valuable contributions to business innovation.

In 2021, artificial intelligence (AI) augmentation will create $2.9 trillion of business value and 6.2 billion hours of worker productivity globally, according to the latest worldwide market study by Gartner.

Augmented Intelligence Market Development

Gartner defines 'augmented intelligence' as a human-centered partnership model of people and AI technologies working together to enhance cognitive performance. This includes learning, decision making and new experiences.

"Augmented intelligence is all about people taking advantage of AI," said Svetlana Sicular, research vice president at Gartner. "As AI technology evolves, the combined human and AI capabilities that augmented intelligence allows will deliver the greatest benefits to enterprises."

Gartner’s AI business value forecast highlights decision support and augmentation as the largest type of AI applications by business value-add with the fewest early barriers to adoption.


By 2030, decision support and augmentation will surpass all other types of enterprise AI initiatives to account for 44 percent of the global AI-derived business value.

Customer experience is the primary source of AI-derived business value, according to the Gartner AI business value forecast. Augmented intelligence reduces mistakes while delivering customer convenience and personalization at scale, democratizing what was previously available to the select few.

According to the Gartner assessment, the commercial goal is to be more efficient with automation, while complementing it with a human touch and common sense to manage the risks of decision automation.

Outlook for Augmented Intelligence Applications

"The excitement about AI tools, services and algorithms misses a crucial point: The goal of AI should be to empower humans to be better, smarter and happier, not to create a ‘machine world’ for its own sake," concluded Ms. Sicular.

Augmented intelligence is a design approach to winning with AI, and it assists machines and people alike to perform at their best. The outlook for emerging applications is therefore very promising.

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