Skip to main content

How Augmented Intelligence will Transform the Enterprise

As artificial intelligence (AI) evolves, applications of augmented intelligence -- the combination of human and AI capabilities -- will likely deliver the greatest benefits. CIOs should prioritize augmented intelligence to scale their employee talent as one of the most valuable contributions to business innovation.

In 2021, artificial intelligence (AI) augmentation will create $2.9 trillion of business value and 6.2 billion hours of worker productivity globally, according to the latest worldwide market study by Gartner.

Augmented Intelligence Market Development

Gartner defines 'augmented intelligence' as a human-centered partnership model of people and AI technologies working together to enhance cognitive performance. This includes learning, decision making and new experiences.

"Augmented intelligence is all about people taking advantage of AI," said Svetlana Sicular, research vice president at Gartner. "As AI technology evolves, the combined human and AI capabilities that augmented intelligence allows will deliver the greatest benefits to enterprises."

Gartner’s AI business value forecast highlights decision support and augmentation as the largest type of AI applications by business value-add with the fewest early barriers to adoption.


By 2030, decision support and augmentation will surpass all other types of enterprise AI initiatives to account for 44 percent of the global AI-derived business value.

Customer experience is the primary source of AI-derived business value, according to the Gartner AI business value forecast. Augmented intelligence reduces mistakes while delivering customer convenience and personalization at scale, democratizing what was previously available to the select few.

According to the Gartner assessment, the commercial goal is to be more efficient with automation, while complementing it with a human touch and common sense to manage the risks of decision automation.

Outlook for Augmented Intelligence Applications

"The excitement about AI tools, services and algorithms misses a crucial point: The goal of AI should be to empower humans to be better, smarter and happier, not to create a ‘machine world’ for its own sake," concluded Ms. Sicular.

Augmented intelligence is a design approach to winning with AI, and it assists machines and people alike to perform at their best. The outlook for emerging applications is therefore very promising.

Popular posts from this blog

GenAI Can Supercharge Economic Recovery

The Economic Recovery Corps (ERC) is a new, collaborative initiative designed to accelerate recovery from the COVID-19 pandemic in communities and regions throughout the U.S. by connecting organizations with the talent and capacity needed to advance new ways of doing economic development. However, it's unknown if new technology will be a key component. For example, less than 25 percent of government organizations will have Generative Artificial Intelligence (GenAI) enabled citizen-facing services by 2027, according to the latest worldwide market study by Gartner. Furthermore, fear of public failure and a lack of community trust in government use of the technology will slow adoption for external use by a nation's citizens. Government GenAI Market Development Like many organizations over the past 15 months, federal and regional governments have been exploring the opportunities and risks associated with the emergence of GenAI tools. Gartner’s annual global survey of over 2,400 CIO