Skip to main content

Government Leaders Fail to Fund New IT Infrastructure

Given the typical complexity of planning and achieving a digital transformation, Chief Information Officers (CIOs) within federal, state or local governments have many challenges. As an example, they must rely upon the financial approval of elected or appointed leaders that are incapable of understanding the current business technology landscape.

Government CIOs struggle to obtain funding for qualified independent consultants that can help them to validate their requirements for modern IT infrastructure. Some IT vendors provide professional services that offer transformation guidance, but it's often inconclusive. A survey has uncovered the key issues.

Government IT Market Development

Fifty-eight percent of government CIOs faced organizational disruption during the past four years, according to the latest worldwide market study by Gartner. Fifty-two percent of respondents said they had also faced a funding shortfall in that same timeframe.

Note, these figures are higher than those for all other industries.

"Governments are struggling in many areas, following disruptions including changes in leadership, reorganizations and funding shortfalls. For many government CIOs, disruption will affect their IT budget growth, and the funding and launch of new business initiatives will suffer," said Alia Mendonsa, senior research director at Gartner. "Inflexible funding models exacerbate this issue, due to budgetary processes and cycles within government."

Many CIOs of government organizations are still developing their digital transformation leadership skills. Moreover, the government sector is often deficient in all aspects of strategy -- particularly in its ability to communicate a clear agenda that articulates how the organization will achieve its vision.

The Gartner survey found that only 48 percent of government CIOs said their organization had a clear and consistent overall business strategy.

"In the absence of a formal business strategy, government CIOs need to incorporate strategic business outcomes into their digital government strategy. Business outcomes will be validated by the business as part of the strategy approval process," said Ms. Mendonsa.

However, on a more positive note, the survey results showed that government CIOs are ahead of other industries in enhancing citizen-centricity by developing and delivering digital services, however they remain slightly behind other industries in most IT process domains.

According to the Gartner assessment, in order to resolve this deficiency, government CIOs should assess the maturity of their IT processes to identify areas of strength and weakness, then prioritize implementation of improved processes and workflows according to the results.

The survey found that data and analytics, artificial intelligence (AI) and cloud technologies remain game-changers for government CIOs in 2020. Survey results showed that within the next 12 months the majority of the respondents had already deployed or are focused on deploying cybersecurity (84 percent), AI (37 percent) and robotic process automation (33 percent).

Outlook for Government IT Digital Transformation

"Government CIOs need to prioritize investment in emerging technologies according to potential value for their institution," said Ms. Mendonsa. "More mature technologies such as cloud and data and analytics offer immediate benefits in terms of capability and scalability for delivering digital government services, and therefore may be prioritized."

Furthermore, experiments with AI and robotic process automation may start small initially, and once their value can be demonstrated, initiatives involving these emerging technologies may be scaled up over time.

Popular posts from this blog

Mobility-as-a-Service Creates Disruptive Travel Options

Building on significant advances in big data, analytics, and the Internet of Things (IoT), more innovative transit service offerings aim to increase public transport ridership and reduce emissions or congestion within metropolitan areas. By providing these services through smartphone apps, the transit services also significantly increase user convenience, providing information on different human mobility offerings -- including public transport, ridesharing, and autonomous vehicles. Mobility-as-a-Service Market Development According to the latest market study by Juniper Research, Mobility-as-a-Service (MaaS) subscribers will generate $53 billion in revenue for MaaS platform providers by 2027 -- that's rising from $5.3 billion in 2021. Let's start with a basic definition. MaaS is the provision of multi-modal end-to-end travel services through single platforms, by which users can determine an optimal route and price. The study identified a monthly subscription model as key to incr

Robocall Mitigation Solutions to Halt Criminal Threats

If you answer the phone and hear a recorded message instead of a live person, it's likely a robocall. A robocall is a phone call that uses a computerized autodialer to deliver a pre-recorded message. In 2020, the U.S. Federal Trade Commission (FTC) received 2.8 million consumer complaints about robocalls. Offering solutions to robocalling and associated fraudulent business practices, computerized mitigation platforms are an integral part of the solution. Platforms that are focused on actionable systems to disrupt unsolicited and potentially criminal phone calls help telecom service providers and industry regulators. Issues of whether one-size-fits-all developments are sufficient to be effective across the spectrum need to be addressed, and whether a single telecom network operator working unilaterally with a third-party platform could compromise desired or mandatory industry-wide standards. Robocall Mitigation Market Development According to the latest worldwide market study by Jun

Why a Distributed Workforce will Raise Productivity

While most senior executives at progressive organizations have already evolved their human resource policies to accommodate employee desire for flexible working models, others still resist change. Unfortunately, many of the laggards are now experiencing the "Great Resignation" phenomenon. The global pandemic required business leaders to rethink when, where, and how their knowledge workers and front-line employees perform their work. Yet even with the ongoing pandemic recovery slowly underway, some organizations are still trying to determine their workforce approach. According to the latest worldwide market study and recent survey data from International Data Corporation (IDC), stability and geography will likely define the balance of future work strategies. Distributed Workforce Market Development On a global basis, physical office sites are expected to be the dominant location for work as legacy organizations eventually find themselves in a more stable environment. However,