Skip to main content

Business Process Automation Enabled by AI Apps

Senior executive demand for digital transformation that incorporates business process and workflow automation has motivated leading organizations to double their investment in artificial intelligence (AI) projects.

According to the latest market study by Gartner, 80 percent of executives think automation can be applied to any business decision. As automation becomes embedded in digital business, a recent survey revealed how organizations are evolving their use of AI apps.

"The survey has shown that enterprises are shifting away from a purely tactical approach to AI and beginning to apply AI more strategically," said Erick Brethenoux, VP analyst at Gartner.

Business Process Automation Market Development

For example, a third of organizations are applying AI across several business units, creating a stronger competitive differentiator by supporting decisions across business processes.

The Gartner survey was conducted online in the U.S. market, in Germany, and in the UK, within organizations that have already deployed AI, or intend to deploy AI within three years.

The survey revealed that on average, 54 percent of AI projects make it from pilot to production. This is a slight increase from the Gartner 2019 survey, which reported an average of 53 percent of AI projects move to production.

Scaling AI continues to be a significant challenge. Organizations still struggle to connect the algorithms they are building to a business value proposition, which makes it difficult for IT and business leadership to justify the investment it requires to operationalize models.

Forty percent of organizations surveyed indicated that they have thousands of AI models deployed. This creates governance complexity for the organization, further challenging data and analytics leaders’ ability to demonstrate return on investment (ROI) from each model.

While talent shortages are often assumed to impact AI initiatives, the survey found it is not a significant barrier to AI adoption. Seventy-two percent of executives reported that they have or can source the AI talent they need.

"The most successful organizations use a combination of in-house development and external hiring for AI talent. This ensures that the team renews itself continuously by learning new AI skills and techniques and considering new ideas from outside the organization," said Brethenoux.

Security and privacy concerns were not ranked as a top barrier to AI adoption, cited by just 3 percent of executives surveyed. Yet, 41 percent of organizations reported they have previously had a known AI privacy breach or security incident.

Outlook for Workflow Automation Apps Growth

When asked which parties the organization was most worried about for AI security, 50 percent of respondents cited concerns about competitors, partners, or other third parties. Meanwhile, 49 percent were more concerned about malicious hackers.

However, among organizations that have already encountered an AI security or privacy incident, 60 percent reported a data compromise by an internal party within their own organization.

That said, I anticipate more use cases of AI for employee workflow automation will include a combination of other related app developer technologies. As an example, some no-code or low-code integration Platform-as-a-Service (iPaaS) tools utilize AI for workflow and business process automation.

Popular posts from this blog

Why Healthcare and Smart City Apps Drive 5G IoT

Fifth-generation (5G) wireless technology for cellular networks is a successor to fourth-generation (4G) wireless technology. By 2023, Juniper Research anticipates that there will be over 1 billion 5G connections globally. The technology will provide the data infrastructure for the advancement of wireless communications and for new developments in the Internet of Things (IoT) -- including smart cities and healthcare. 5G IoT Market Development According to the latest worldwide market study by Juniper Research, 5G IoT connections will reach 116 million globally by 2026 -- that's increasing from just 17 million connections in 2023. Juniper analysts predict that the healthcare sector applications and government or other smart city services will drive this outstanding 1,100 percent growth over the next three years. Juniper examined 5G adoption across key industry sectors -- such as the automotive, mobile broadband, and smart homes -- and forecasts healthcare and smart cities will accoun

How Savvy Leaders Re-Imagine Work in 2023

As we look to the year ahead, there will be significant challenges and opportunities facing the Chief Human Resource Officer (CHRO) role. In order to be successful, savvy HR leaders must be prepared to take proactive steps that adapt and evolve. "HR leaders have faced an increasingly unpredictable environment amid many organizations mandating a return to office, permanently higher turnover and burnt out employees," said Emily Rose McRae, senior director at Gartner . HR Innovation Market Development One of Gartner's key predictions for 2023 is that the use of artificial intelligence (AI) and automation will continue to increase within the enlightened digital workplace. This transition will require HR leaders to develop new skills and competencies in order to effectively manage and lead teams that are increasingly relying on these enabling technologies. Additionally, HR leaders will need to ensure that their organizations are investing in the necessary infrastructure and re

Top 10 CFO Priorities Require Rethinking Finance

The Chief Financial Officer (CFO) role is essential to digital business growth. While CFOs do not get closely involved in the tactical details of the digital transformation of their functions, they still recognize its strategic importance. According to the latest survey by Gartner, CFOs are faced with the challenge of balancing the need for substantive digital business innovation with financial cost control and risk management. "CFOs will be stretched thinly across many activities in 2023. The survey revealed a wide range of actions CFOs plan to either lead or be significantly involved with," said Marko Horvat, vice president at Gartner. Survey Findings: The Top Ten Priorities Cost Optimization - Cost reduction remains the top priority for CFOs as they look for ways to cut costs and improve efficiency in their operations. This includes identifying cost-saving opportunities through automation, outsourcing, and business process improvement. Business Continuity - The global C