Skip to main content

Business Process Automation Enabled by AI Apps

Senior executive demand for digital transformation that incorporates business process and workflow automation has motivated leading organizations to double their investment in artificial intelligence (AI) projects.

According to the latest market study by Gartner, 80 percent of executives think automation can be applied to any business decision. As automation becomes embedded in digital business, a recent survey revealed how organizations are evolving their use of AI apps.

"The survey has shown that enterprises are shifting away from a purely tactical approach to AI and beginning to apply AI more strategically," said Erick Brethenoux, VP analyst at Gartner.

Business Process Automation Market Development

For example, a third of organizations are applying AI across several business units, creating a stronger competitive differentiator by supporting decisions across business processes.

The Gartner survey was conducted online in the U.S. market, in Germany, and in the UK, within organizations that have already deployed AI, or intend to deploy AI within three years.

The survey revealed that on average, 54 percent of AI projects make it from pilot to production. This is a slight increase from the Gartner 2019 survey, which reported an average of 53 percent of AI projects move to production.

Scaling AI continues to be a significant challenge. Organizations still struggle to connect the algorithms they are building to a business value proposition, which makes it difficult for IT and business leadership to justify the investment it requires to operationalize models.

Forty percent of organizations surveyed indicated that they have thousands of AI models deployed. This creates governance complexity for the organization, further challenging data and analytics leaders’ ability to demonstrate return on investment (ROI) from each model.

While talent shortages are often assumed to impact AI initiatives, the survey found it is not a significant barrier to AI adoption. Seventy-two percent of executives reported that they have or can source the AI talent they need.

"The most successful organizations use a combination of in-house development and external hiring for AI talent. This ensures that the team renews itself continuously by learning new AI skills and techniques and considering new ideas from outside the organization," said Brethenoux.

Security and privacy concerns were not ranked as a top barrier to AI adoption, cited by just 3 percent of executives surveyed. Yet, 41 percent of organizations reported they have previously had a known AI privacy breach or security incident.

Outlook for Workflow Automation Apps Growth

When asked which parties the organization was most worried about for AI security, 50 percent of respondents cited concerns about competitors, partners, or other third parties. Meanwhile, 49 percent were more concerned about malicious hackers.

However, among organizations that have already encountered an AI security or privacy incident, 60 percent reported a data compromise by an internal party within their own organization.

That said, I anticipate more use cases of AI for employee workflow automation will include a combination of other related app developer technologies. As an example, some no-code or low-code integration Platform-as-a-Service (iPaaS) tools utilize AI for workflow and business process automation.

Popular posts from this blog

How a Digital-First CEO Leads Transformation

Some leaders reject the notion that "wait and see" is the best response to disruptive change. Savvy senior executives are already driving digital business transformation throughout their organization in an effort to gain a bold strategic advantage. According to the latest market study by International Data Corp (IDC), Digital-First CEOs plan to drive at least half of their income from digital business products, services, and experiences by 2027 -- that's ahead of the market average of 39 percent. Driven by their response to the COVID-19 pandemic, these business leaders have changed how they think about the relationship between business and technology, and how they approach the next digital transformation era -- from scaling digital technology to guiding a viable digital business. Digital Business Market Development IDC defines digital business as value creation based on technology, which entails: 1) Automated customer-facing processes and internal operations; 2) Provision

Digital Solutions for Industrial & Manufacturing Firms

Executive leaders of fast-moving consumer goods (FMCG) are seeking guidance on how to apply new business technology in their manufacturing operations. CIOs and CTOs are tasked with gaining insight into the best solutions for digital transformation. ABI Research evaluated the impact politics, regulation, the economy, supply chain, ESG, and technology are having on FMCG, pharma, producers of steel, chemicals, pulp and paper -- as well as the mining and oil & gas sectors. Digital Transformation Market Development "Our assessment found that the FMCG sector is under pressure from all sides," says Michael Larner, industrial & manufacturing research director at ABI Research . Securing raw materials is challenging considering lockdowns in China and limited grain supplies from Ukraine. Supply shocks are raising input costs, and operating costs are rising with higher energy costs coupled with the pressure to pay higher wages and work sustainably. "We all hoped that with th

5G Fixed Wireless Access Revenue to Reach $24B

Available Internet access at an affordable cost is essential for everyone to participate in the Global Networked Economy. The deployment of fifth-generation (5G) wireless communications infrastructure is enabling the introduction of lower-cost broadband services in some markets. Fixed Wireless Access (FWA) allows mobile network operators (MNO) to deliver high-speed Internet connections in areas that have either insufficient or no prior wireline broadband access services. It's also used in urban, suburban, and rural areas where fiber optic communication is considered too expensive to install and maintain. With this new technology, MNOs have the potential to provide broadband capability at similar levels to fiber optic networks. Fixed Wireless Access Market Development Therefore, FWA can be used to supplement existing wired broadband Internet service offerings, provide additional broadband capacity, or act as a backup service for home or business applications. Although FWA is well es