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Transformation Power of GenAI in ITOps

Business technology investment continues to fuel new digital business growth. For example, the transformative role of Generative Artificial Intelligence (GenAI) within IT operations (ITOps) across the Asia-Pacific region.

Almost half (43 percent) of organizations surveyed are currently exploring potential GenAI use cases, with 55 percent of financial organizations and telecom firms investing in GenAI technology in 2023, according to the latest market study by IDC.

With the digital-first mindset gaining momentum, leaders are seeking innovative solutions to enhance operations. GenAI stands out as a pivotal technology, offering the means to mitigate risks, boost efficiency, and improve overall productivity.

Generative AI Market Development

Generative AI is gaining popularity in Information Technology (IT) operations and IT service management, particularly in cost-sensitive Asia-Pacific environments. This technology offers automation of ITOps tasks, reducing operational costs and optimizing resources.

The region, which includes mature economies like Australia, Japan, and Singapore, and rapidly growing markets like India and China, has diverse IT requirements and issues.

In growing economies, GenAI plays a vital role in facilitating scalable ITOps.

"Generative AI can increase the overall productivity of ITOps teams by streamlining ITOps workflows, lowering operational expenses, and increasing system dependability," said Dhiraj Badgujar, senior research manager at IDC.

However, GenAI systems must be properly implemented to ensure that they correspond with enterprise goals and that adequate guardrails are in place to manage unanticipated events.

According to the IDC assessment, more enterprises need to adapt to the GenAI revolution:

  • Rise of AIOps: AIOps solutions are becoming more popular in Asia-Pacific. ML and AI algorithms are being used by enterprises across the region to automate IT processes, monitor performance, and forecast and avoid IT disasters.
  • Predictive Analytics: AI-driven predictive analytics in ITOps helps enterprises anticipate IT issues and prevent disruptions.
  • Hybrid Cloud and Multicloud Management: As enterprises in the region embrace hybrid cloud and multi-cloud settings, GenAI will be used to manage these complex infrastructures.
  • Continuous Improvement: GenAI models will evolve in complexity and quality, likely integrating with IoT and edge computing to enhance data collection and analysis.

Leading vendors are also diving into the GenAI wave.

Notable implementations include Atlassian Intelligence, ServiceNow's GenAI capabilities for the Now Platform, New Relic's Grok, PagerDuty’s GenAI for its Operations Cloud, and HCL Technologies Limited's BigFix 11.

In summary, GenAI-driven ITOps can significantly impact digital business growth success in the Asia-Pacific region.

Outlook for GenAI Applications Growth

The IDC survey shows that over 50 percent of enterprises from countries like India, Indonesia, and Malaysia expect increased operational efficiency and automation from GenAI as part of their digital innovation strategy, highlighting the growing need for IT agility in these industries.

IDC analysts believe that as enterprises continue to explore and adopt GenAI applications, the technology is poised to redefine the ITOps landscape within the Asia-Pacific region.

That said, I anticipate we'll see more ongoing experimentation and adoption of GenAI tools within the global business and government sectors. While it's true that few organizations have evolved to deploying production versions of their use case, that will change over time with experience.

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