Most CIOs recognize the essential role that emerging technology has in enabling digital business transformation. However, what they often don't know is how prepared their employees, IT systems, and internal processes are to embrace change. Gartner has highlighted the six key trends that will have a significant impact on enterprise IT infrastructure and operations (I&O) organizations over the next 12 to 18 months. "I&O leaders have little time, skills and budget to track emerging trends and the full impact of those on I&O," said Jeffrey Hewitt, vice president at Gartner . Savvy leaders should apply the top trends within I&O for 2024 to identify which are most likely to impact their organization, and then implement effective actions in response. According to Gartner's research, the top trends in 2024 are as follows: Machine Customers Machine customers are non-human economic actors that obtain goods or services in exchange for payment, such as virtual per...
TMT Market Research Summaries and Analysis