IT needs to overcome a perception that it's more tactical than strategic -- "Business and IT executives differ in their perceptions of strategic and operational IT issues, from IT's strategic role to its performance. And an A.T. Kearney survey of senior business and IT executives conducted this summer by Harris Interactive suggests that senior business executives don't believe IT is keeping pace. Many of these business leaders believe IT is tactically focused and that the best technology innovations come from the business side. Unless significant changes are made, those differences may continue to define -- and possibly limit -- IT's strategic role."
TMT Market Research Summaries and Analysis