Digital Lifescapes

Chatbots are now integrated within messaging software, mobile apps, websites and online services that use Digital Assistants as a form of communication. Chatbots can also be hosted on APIs in a variety of digital channels such as Over-the-Top messaging apps and telecom provider Rich Communications Services platforms. According to the latest worldwide market report by Juniper Research, global retail spend over chatbots is forecast to reach $12 billion in 2023 -- that's growing to $72 billion by 2028. AI Chatbot Market Development Increasing by 470 percent over 5 years, much of this growth will be driven by the emergence of cost-effective open language models, most notably ChatGPT, in regions such as North America and Europe. Open language models consist of large neural networks that are trained on substantial quantities of online information and learn through low levels of human supervision. According to the Juniper assessment, they are implemented into chatbots to automate function...

Savvy CEOs have high expectations that their Information Technology (IT) organization will be a strategic enabler of Digital Transformation. However, there is often a mismatch with the IT talent demand, and their internal IT team's digital business skills. The roles and activities performed by IT professionals must evolve dramatically due to the demand for convergence of modern software development technologies, cloud computing platforms, and the creation of Everything-as-a-Service offerings. Many IT professionals will find themselves in hybrid roles that combine traditional development activities with activities that formerly were associated with operations professionals who historically had few or no development-oriented responsibilities. Enterprise IT Role Market Development A new International Data Corporation (IDC) market study provides an extended census and forecast with detail for both traditional IT operations roles, and these new hybrid roles. The data shows that a dramat...

The impact of technology is seen in nearly every industry, and every region of the world. The Global Networked Economy is in a perpetual state of evolution. This creates both challenges and opportunities. Following the COVID-19 global pandemic, the market saw some recovery due to rising demand from remote working and the need for a connected ecosystem. Now there are new overarching issues affecting the global supply chains for many consumer electronics sectors. According to the latest worldwide market study by ABI Research, these conditions have led to weaker demand, but with technical advancements in Artificial Intelligence (AI), Fifth Generation (5G) mobile connectivity, and new form factors, 2023 will be a recovery year for the consumer technology market. Consumer Technology Market Development "In smartphones, the replacement cycle followed by the migration to 5G smartphones and eagerness to embrace new form factors like foldable devices will be the main growth drivers for acce...

Savvy leaders in the C-suite continue to invest in digital transformation that fuels net-new growth, regardless of global economic volatility concerns. Other leaders, consumed by fear, are undecided or already retreating.  Rising prices and interest rates along with other economic factors beyond a company’s control are leading CFOs to show the most concern about profitable growth, inflation, and balance sheet health in 2023, according to the latest market study by Gartner. Yet nine out of 10 CFOs plan to fund organic growth in 2023 at the same level or greater levels than their investment in 2022. Digital Growth Market Development "Macroeconomic factors that companies can do little to nothing about have created an uncertain setting in 2023, and have also led to many sleepless nights among CFOs," said Shannon Cole, senior director at Gartner . Borrowing has become more expensive, and inventory and fixed-asset values remain volatile, which inevitably leads to downstream income ...

Wireless communication networking continues to evolve. More enterprise IT organizations are envisioning new applications that empower frontline and corporate employees to streamline mobile workflow. A public cellular network relies on shared infrastructure and resources which are utilized by numerous other subscribers. In contrast, private cellular networks are prevalent among businesses aiming to increase privacy, safety and control over a network used exclusively by their employees and guests. Private Wireless Network Market Development   According to the latest market study by Juniper Research , enterprise spend on private networks will near $10 billion globally by 2028 -- that's rising from $1 billion in 2023. Growing by 722 percent, the three vertical industries driving the market were identified as: Manufacturing (35 percent), Energy (20 percent), and Public Services (16 percent). The need for private networks that can support high device densities and operate over large geo...

Within the C-suite of forward-thinking organizations, something remarkable is happening. More executive leaders are now focused on an inspirational alternative to the legacy status quo "Return to Normal" mindset. According to the latest market study by IDC, Asia Pacific excluding Japan (APeJ) "Future of Work" spending is forecast to grow at a CAGR of 18.4 percent and reach $196.2 billion by 2026. IDC expects APeJ FoW spending to grow at a year-over-year rate of 19.9 percent in 2023 compared to 21.5 percent in 2022. Despite the slowdown of the growth rate, the total spending of the market continues to increase over the forecast period. Future of Work Market Development IDC defines the Future of Work (FoW) as a fundamental change to the work model to one that fosters human-machine collaboration, enables new skills and worker experiences, and supports a re-imagined physical workplace and border-less digital workspace. This IDC market forecast presents spending forecast...

Climate change has already driven many CFOs and other senior executives to explore the most effective ways to ensure access to electricity that meets demand in the Global Networked Economy. Escalating energy prices pose a formidable obstacle to business leaders worldwide. During 2023, those prices will surge to a global $1.73 trillion enterprise spend on electricity consumption -- which considers the electrification acceleration of vehicle fleets and robots. As a result, the C-suite is now compelled to reassess their energy purchase agreements with utilities, contemplate installing renewable micro-grid systems, and prioritize energy efficiency. To do so, enterprises will invest $70 billion on smart energy solutions by 2030. Smart Energy Market Development In response, ABI Research has launched its Smart Energy for Enterprises and Industries research service to guide leaders on navigating the globally disrupted energy markets, achieving energy independence, and transitioning to renewabl...

Across the globe, the future for leaders of government agencies who crave digital business transformation progress is looking good. Artificial intelligence (AI) and no-code or low-code solutions will enable them to overcome software development challenges. Worldwide government IT spending is forecast to total $589.8 billion in 2023 -- that's an increase of 7.6 percent from 2022, according to the latest worldwide market study by Gartner. "Global challenges like inflation and workforce scarcity and their local repercussions are testing the abilities of government CIOs to respond with appropriate service delivery mechanisms and organizational accountability," said Apeksha Kaushik, principal analyst at Gartner . Government IT Solutions Market Development In addition, the ongoing IT Great Resignation and the competing demand from the commercial sector have forced governments to re-examine their approaches to counterbalance internal talent scarcity. In 2023, government IT organ...

The financial payments sector has experienced rapid growth. New payment methods have been adopted and enhanced by financial service providers, as we increasingly move towards a global cashless society. Traditional financial IT vendors and payment solution providers are learning to adapt. This will include companies who operate in the prepaid cards marketplace. Prepaid cards are a well-established technology, and part of the evolving payments market. Even so, there have been many new developments and transitions that create opportunities for growth. Digital Prepaid Card Market Development According to the latest worldwide market study by Juniper Research, the value of digital prepaid card transactions will exceed $3.98 trillion globally by 2028 -- that's up from $528.7 billion in 2023.  By 2028, the value of digital prepaid card transactions will represent just under 60 percent of total prepaid cards spend, up from 15 percent in 2023, demonstrating the rapid growth of Fintech soluti...

Recent news headlines may not instill confidence in the overall Global Networked Economy, but that doesn't discourage spending on Digital Transformation initiatives that are focused on creating new  business models. IT market performance remained patchy in April, with some vendors experiencing a sharp decline in growth while others continued to benefit from long-term enterprise commitment to digital business. According to the latest worldwide market study by International Data Corporation (IDC), overall growth this year in constant currency will reach 4.8 percent to $3.27 trillion -- that's a slight improvement, which reflects the continued IT services market performance. IT Services Market Development IT services growth this year will be almost 6 percent, as large enterprises remain committed to long-term digital transformation investments despite the recent short-term economic turbulence. Overall software spending growth will be almost 11 percent, driven mostly by cloud soft...

Healthcare sector innovation tends to progress at a slow pace, due to a number of historical factors that inhibit agility. For example, the Smart Home healthcare market continues to grow and evolve, but the scale of the opportunity remains under-penetrated. Last year, new smart home healthcare shipment and service revenues grew 25 percent to reach $22.9 billion worldwide, but that growth rate may be hard to sustain, despite the potential for further growth. According to the latest worldwide market study by ABI Research, new smart home healthcare shipment and service revenues will reach $26.5 billion in 2023 -- that's up by 15 percent from 2022. Smart Home Healthcare Market Development Smart home healthcare, encompassing connected home care, remote patient monitoring, and social robotics, can improve the health and care of the most vulnerable while reducing staffing and other costs. It also represents an opportunity for a host of players from smart home vendors and beyond to extend ...

Across the globe, many employers are assessing their human resource policies to determine the most effective working model for their digital workers. While some CEOs still attempt to force employees to work full-time in offices, the enlightened leaders have embraced flexibility. According to the latest market study by Gartner, 77 percent of digital business workers want to participate in creating their Hybrid Work model, while 14 percent prefer to have their environment mandated. "One of the biggest challenges to hybrid work is the lack of alignment between the variability between what workers want and the predictability organizations, managers and workers need to be effective,” said Caitlin Duffy, director analyst at Gartner . Hybrid Work Market Development As employee wants and needs have shifted toward flexible working models, organizations must respond thoughtfully in order to maintain productivity and avoid attrition from oppressive mandates. Their fifth 'Digital Worker E...

Mobile Money is the most basic form of Mobile Financial Services (MFS) in emerging markets, which is comprised of a variety of offerings. It's a good model, due to the lack of infrastructure that supports access to services for the un-banked population of numerous nations. Where building and sustaining traditional financial institutions is very costly, landline telecom and mobile network operators offer a near-ubiquitous and reliable alternative to banking establishments. The concept is reliant on mobile handsets, taking the form of simple domestic money transfers, or micro-finance services that involve risk decision elements, such as lending and insurance. Mobile Money Market Development According to the latest market study by Juniper Research, the total value of mobile money transactions in emerging markets will reach $2 trillion by 2027 -- that's an increase of over $500 billion from 2023. Growing by 33 percent, the market is being driven by the transition to Payments-as-a-P...

Across the globe, CEOs and their leadership teams continue to seek information and guidance about planned Digital Transformation initiatives and the most effective enterprise organization change management practices. Worldwide IT and Business Services revenue will grow from $1.13 trillion in 2022 to $1.2 trillion in 2023 -- that's a 5.7 percent year-over-year growth, according to the latest market study by International Data Corporation (IDC). The mid-term to long-term outlook for the market has also increased -- the five-year CAGR is forecast at 5.2 percent, compared to the previous 4.9 percent. Digital Sevices & Consulting Market Development IDC has raised the growth projection despite a weak economic outlook, because of vendor performances across 2022, growth indicators from adjacent markets, increased government funding, and inflation impacts. The actual 2022 market growth was 6.7 percent (in constant currency), which was 87 basis points higher than forecast last year, alth...

The global financial services sector continues to grow as more progressive organizations seek to gain a meaningful competitive advantage from their digital transformation initiatives. Across the globe, many regions are seeing a significant rise in 'instant issuance' activity from a physical and digital perspective, from both traditional and emerging innovative banking institutions. Digital Payments Market Development Customers increasingly demand instant access to banking services, with physical instant issuance enabling them to leave their branch equipped with a ready-to-go payment card. According to the latest worldwide market study by ABI Research, the market for instantly issued physical payment cards will increase from 243.2 million shipments in 2022 to a forecast of 471.1 million in 2027. "Critically, instant issuance of payment cards is no longer limited to the physical," said Sam Gazeley, industry analyst at ABI Research . Indeed, the growing digitization of p...

New restrictions by the U.S. government will limit the supply of advanced semiconductors to China in the high-performance computing market. As a result, Chinese technology companies must now work with local chip vendors to ease the effects of export bans. Other trends will impact global demand. Global semiconductor revenue is projected to decline by 11.2 percent in 2023, according to the latest worldwide market study by Gartner. In 2022, the market totaled $599.6 billion, which was marginal growth of 0.2 percent from 2021. The short-term outlook for the semiconductor market has deteriorated further. Global semiconductor revenue is forecast to total $532 billion in 2023. Semiconductor Market Development "As economic headwinds persist, weak end-market electronics demand is spreading from consumers to businesses, creating an uncertain investment environment. In addition, an oversupply of chips which is elevating inventories and reducing chip prices, is accelerating the decline of the...

The Open Banking business model has been advantageous for Third-Party Providers (TPPs), helping them to extend their offerings into other areas of financial services with new capabilities. Open Banking is also advantageous for traditional banking institutions, despite the perceived loss of custodianship over their data, by providing greater accessibility to more bank services. Furthermore, Open Banking can help serve Mobile Internet providers that are able to leverage it to create tailored services according to customers’ preferences and/or economic limitations. Open Banking Market Development Since traditional banking services are made more convenient by TPPs via greater data access, customers can proactively manage their finances and shape the development of new financial offerings. This is particularly noticeable in the realm of Digital Payments, where retail merchants and customers transact through eCommerce, which has the greatest number of use cases for Open Banking. These includ...

Even the savviest CEO's desire for a digital transformation advantage has to face the global market reality -- there simply isn't enough skilled and experienced talent available to meet demand. According to the latest market study by IDC, around 60-80 percent of Asia-Pacific (AP) organizations find it "difficult" or "extremely difficult" to fill many IT roles -- including cybersecurity, software development, and data insight professionals. Major consequences of the skills shortage are increased workload on remaining digital business and IT employees, increased security risks, and loss of "hard-to-replace" critical transformation knowledge. Digital Business Talent Market Development Although big tech companies' layoffs are making headlines, they are not representative of the overall global marketplace. Ongoing difficulty to fill key practitioner vacancies is still among the top issues faced by leaders across industries. "Skills are difficul...

The mobile devices market has experienced three years of unpredictable demand. The global pandemic, geopolitical pressures, supply chain issues, and macroeconomic headwinds have hindered the sector's consistent growth potential. This extremely challenging environment has dramatically affected both demand and supply chains. It has led to subsequent inflationary pressures, leading to a worsening global cost of living crisis suppressing growth and confidence in the sector. In tandem, mobile device industry stakeholders have become more cautious triggering market uncertainties. Mobile Device Market Development Operating under such a backdrop, the development of mobile device ecosystems and vendor landscapes have been impacted severely. Many of these market pressures persisted throughout 2022 and now into 2023, borne chiefly by the smartphone market. According to the latest worldwide market study by ABI Research, worldwide smartphone shipments in 2022 declined 9.6 percent Year-over-Year...

Across the globe, many CEOs invested in initiatives to expand their digital offerings. User experience enhancements that are enabled by business technology were a priority in many industries. Worldwide end-user spending on public cloud services is forecast to grow 21.7 percent to a total of $597.3 billion in 2023 -- that's up from $491 billion in 2022, according to the latest market study by Gartner. Cloud computing is driving the next phase of digital transformation, as organizations pursue disruption through technologies like generative Artificial Intelligence (AI), Web3, and enterprise Metaverse. Public Cloud Computing Market Development "Hyperscale cloud providers are driving the cloud agenda," said Sid Nag, vice president at Gartner . Organizations view cloud computing as a highly strategic platform for digital transformation initiatives, which requires providers to offer new capabilities as the competition for digital business escalates. "For example, generativ...