Digital Lifescapes

Senior executive demand for digital transformation that incorporates business process and workflow automation has motivated leading organizations to double their investment in artificial intelligence (AI) projects. According to the latest market study by Gartner, 80 percent of executives think automation can be applied to any business decision. As automation becomes embedded in digital business, a recent survey revealed how organizations are evolving their use of AI apps. "The survey has shown that enterprises are shifting away from a purely tactical approach to AI and beginning to apply AI more strategically," said Erick Brethenoux, VP analyst at Gartner . Business Process Automation Market Development For example, a third of organizations are applying AI across several business units, creating a stronger competitive differentiator by supporting decisions across business processes. The Gartner survey was conducted online in the U.S. market, in Germany, and in the UK, within ...

Across the globe, many enterprise CIOs and CTOs have already deployed several use cases that deliver effective customer care applications through cloud-based contact center solutions. Today's contact centers allow customers to interact online with service representatives within an organization. Historically, customers were only able to reach organizations via voice telephone calls. However, after legacy call centers developed into modern 'contact centers', this enabled customers to communicate via their preferred method online. As companies continue to develop contact centers and invest in prominent technologies such as cloud services, contact centers began to adapt their architecture from on-premises to cloud-based solutions due to their increased flexibility, reliability, scalability, and security. CCaaS Market Development According to the latest worldwide market study by Juniper Research, the global Contact Center-as-a-Service (CCaaS) market revenue will reach $15.6 bill...

Across the globe, business leaders and government policymakers are exploring applications for human augmentation. These enhancements are described as the natural, artificial, or technological alteration of the human body in order to improve physical or mental capabilities. The European human augmentation market -- including augmented and virtual reality, biometrics, exoskeletons, wearables, affective computing, and other human augmentation technologies -- will reach over $62 billion by the end of 2022 and more than $100 billion by 2026. According to the latest market study by International Data Corporation (IDC), businesses are increasing their investments in these technologies, and the overall human augmentation market will grow 37 percent in Europe by the end of 2022. Human Augmentation Market Development Companies are adopting a digital-first model and adapting to new realities and work policies that require support for use cases such as remote work collaboration, virtualized presen...

Urban dwellers have seen shared bikes and scooters popping up around their city. Initially, there was untapped demand. As traffic congestion increased, legacy public transportation couldn't keep up with the needs of a growing population. Micro-mobility operators were eager to expand, paying minimal attention to developing a sustainable business model. However, now they're forced to evolve from 'growth at any cost' strategies. According to the latest market study by ABI Research, by reformulating business models, operations, and strategic goals, shared micro-mobility companies can unleash the potential of a market worth $9 billion in ride revenues by 2030. Micro-Mobility Service Market Development Most service providers have high idle rates and low profitability in several markets, due to a mismatch between vehicle supply and demand. To thrive in the shared micro-mobility market, operators must now optimally relocate or expand operations based on data-driven insights and...

More organizations across the globe are investing in business technology that streamlines enterprise workflow. The quest for business process automation is gaining new momentum, due in part to the increased demand for digital transformation. Global robotic process automation (RPA) software end-user spending is projected to reach $2.9 billion in 2022 -- that's an increase of 19.5 percent from 2021, according to the latest market study by Gartner. "By achieving a growth rate of 31 percent in 2021, the RPA market grew well above the average worldwide software market growth rate of 16 percent,” said Cathy Tornbohm, VP analyst at Gartner .  Robotic Process Automation Market Development Organizations are leveraging RPA to accelerate business process automation initiatives and digital transformation plans, with the anticipated intent to improve their operational efficiency. Although growing at a slower pace than in previous years, the worldwide RPA software market is projected to con...

Protecting online payment data is integral to the security of the digital payments ecosystem. In an increasingly interconnected world, with a growing number of payment options, the need for strong security solutions is paramount. Payments currently fall under four main categories: card present transactions, eCommerce payments, mobile payments, and Internet of Things (IoT) payments. With so many digital payment methods now in use, the need to ensure that consumer data is protected across all channels is growing rapidly. According to the latest worldwide market study by Juniper Research , the total number of tokenized payment transactions will exceed one trillion globally by 2026 -- that's rising from 680 billion in 2022. Tokenized Payment Market Development This trend represents a growth of 58 percent over the next 4 years. Juniper attributed this growth to the rise of ‘one-click’ solutions -- such as Click-to-Pay -- that use card-on-file tokenization to store a customer’s payment c...

In uncertain times, such as the post-pandemic economy, smart business leaders will consistently invest the time and effort to gain a competitive edge. Moreover, these savvy leaders have a keen sense of the need for ongoing digital transformation. The worldwide artificial intelligence (AI) market -- including software, hardware, and services -- will post a compound annual growth rate (CAGR) of 18.6 percent in the 2022-2026 forecast period to reach $900 billion in 2026, according to the latest market study by International Data Corporation (IDC). "The COVID-19 pandemic quickly revealed that our current systems are not as resilient as we thought they were," says Martin Nuska, AI analyst at IDC . Artificial Intelligence Market Development The quest for substantive digital transformation became an urgent necessity, due to disrupted supply chains, and a critical need for fast and accurate insight to support key decision-making processes. This is expected to lead to huge opportuniti...

Business technology investment no longer follows a predictable path to growth. The global venture capital (VC) investment in artificial intelligence (AI) was close to its peak in 2021 reaching $22.3 billion, according to the latest worldwide market study by ABI Research. This is just $400 million shy of the historical high of $22.7 billion recorded in 2019. Compared to the $15 billion recorded in 2020, the market made a remarkable recovery, with a 48.5 percent year-on-year growth. Will the future AI marketplace return to stable growth, or will it remain volatile? Artificial Intelligence Market Development "COVID-19 greatly accelerated the speed of digital transformation within the enterprise. Businesses are looking for solutions to work processes automation, customer care, due diligence, transcription and translation, and sales and marketing enablement tools," said Lian Jye Su, research director at ABI Research . At the same time, COVID-19 led to the Great Resignation of 2021...

Looking ahead, many Chief Executive Officers (CEOs) continue to selectively invest in new strategic digital transformation projects that enable a significant competitive advantage. Some additional investments may go towards improving existing IT infrastructure and operations.  Worldwide IT spending is now projected to total $4.5 trillion in 2022 -- that's an increase of 3 percent from 2021, according to the latest updated estimate by Gartner. For now, most CIOs will be relieved that their budget is safe from major cuts. While IT spending is expected to grow in 2022, it will be at a slower pace than in 2021 -- partly due to a 5 percent cutback on spending for personal computers, media tablets, and printers. Digital Transformation Market Development "Central banks around the world are focusing on fighting inflation, with overall inflation rates expected to be reduced through the end of 2023. However, the current levels of volatility being seen in both inflation and currency exch...

Fact: online payments are a prime target of cyber-criminals. There are millions of potential loopholes to exploit as payment card details are stored while processing routine online eCommerce transactions. The Dark Web is where criminals interact without being traced. This is where fraudsters buy and sell payment card details and share information on how to steal funds, and the best tools to use. From market data, it's clear that online retail payments are convenient. However, they've also created a playground for people intent on defeating the structures on which online payments rely. Trust, it seems, is breaking down. Plus, the security threats continue to evolve and test anti-fraud measures. Online Payment Market Development According to the latest worldwide market study by Juniper Research, the cumulative merchant losses to online payment fraud between 2023 and 2027 are forecast to exceed $343 billion. As a comparison, this equates to over 350 percent of Apple’s reported net...

Across European nations, more CIOs and CTOs are investing in public cloud services that become the essential foundation for the design and delivery of innovative digital transformation projects. Public cloud computing spending in Europe will reach $113 billion in 2022 and will double to $239 billion by 2026, growing at a 22 percent 5-year CAGR, according to the latest market study by International Data Corporation (IDC). Investments in Software-as-a-Service (SaaS) will continue to lead most of the spending in Public Cloud in Europe in 2022, but Platform-as-a-Service (PaaS) will be the fastest-growing segment. In fact, PaaS enables digital business deployment via the quick testing and production of new software applications. Public Cloud Market Development Professional services, banking, and discrete manufacturing will be among the top spenders in public cloud services, absorbing almost 60 percent of the overall public cloud services spend in 2022.  Human-centric industries are adju...

Urban areas within cities account for more than 50 percent of Earth's population and are estimated to be responsible for more than 70 percent of global carbon emissions. To combat this, decarbonization strategies are being employed by forward-thinking city leaders around the globe. According to the latest worldwide market study by ABI Research, smart city technologies will be a critical asset for this transformation. Municipal decarbonization will be a component of local government efforts for Environmental, Social and Governance (ESG) policies. Government ESG Market Development "The principles behind smart city technologies, such as increasing efficiency, better data management, and better decision making are also essential for decarbonization and reaching net-zero goals," said  Dominique Bonte, vice president at ABI Research . Technologies such as digital twins, smart street lights, micro-grids, computer vision, smart city management platforms, and micro-mobility are al...

Government leaders must grasp new opportunities resulting from the global COVID-19 pandemic and economic recovery, changing political demands, and digital transformation expectations. Thinking ahead, CIOs should design new flexible business, operating, and talent retention models. Meanwhile, worldwide government IT spending is now forecast to total $565.7 billion in 2022 -- that's an increase of 5 percent from 2021, according to the latest survey and global market study by Gartner. "The last few years of enduring pandemic challenges have mobilized a wave of digital transformation activities in government organizations across the world," said Daniel Snyder, director analyst at Gartner . Government IT Services Market Development Gartner analysts believe that governments are executing innovative activities by harnessing business technology to streamline digital services, advance automation processes, and evolve citizen services. In 2022, government IT spending is forecast to...

Secure online access plays a key role in the exchange of data and information. That resource is more valuable to executives due to the insight it can provide in improving operational efficiencies. Protection of this resource must meet IT security requirements for approved user authentication. Identity and Access Management (IAM) is the security discipline that enables the right individuals to access the right resources at the right times for the right reasons. These resources could be tools required to complete a job, access an enterprise database, or IT services and software apps hosted in the cloud. Enterprise IT's essential role in the management of user authentication requires ensuring each person is who they claim to be while also enabling ease of access for those users. An effective access management solution will fulfill the security policies outlined by the Chief Information Security Officer (CISO).  Identity and Access Management Market Development According to the latest ...

The global cloud computing market is driven by the belief that provisioning IT infrastructure is without differentiation. Cost reduction is often the key motivation. Moreover, in order to shift their human resources toward the enablement of digital business outcomes, IT leaders are reskilling their legacy IT staff. The total worldwide public cloud services market grew 29 percent year-over-year in 2021 with revenues totaling $408.6 billion, according to the latest market study by International Data Corporation (IDC). Market consolidation continued in 2021 with the revenue of the top five public cloud service providers capturing nearly 40 percent of the worldwide total and growing 36.6 percent year-over-year. Public Cloud Computing Market Development With offerings in all four deployment categories, Microsoft captured the top position in the overall public cloud services market with 14.4 percent share in 2021, followed closely by Amazon Web Services with 13.7 percent share. "Organiz...

The global enterprise wireless networking market is evolving. Driven by a desire to take advantage of the available 6 GHz communications spectrum, with greatly improved broadband throughput and latency rates, more organizations may choose to adopt Wi-Fi 6E technologies. According to the latest worldwide market study by ABI Research, shipments of Wi-Fi 6E access points and routers will rise from 1.5 million units in 2022 to 5.2 million units by 2024. Wireless spectrum expansion is just one facet of the commercial wireless network market transition, as the technology of Wi-Fi customer premise equipment will be upgraded once again with Wi-Fi 7 (IEEE 802.11be standard) devices. Enterprise Wireless Network Market Development "The adoption of Wi-Fi 7 access points will accelerate following the protocols standardization in 2024, and just two years later, most 6 GHz enabled access point shipments will be supporting Wi-Fi 7," said Andrew Spivey, industry analyst at ABI Research . Anot...

The leading organizations that create a digital transformation plan will gain the most from their use of public cloud computing. However, some CIO and CTO leaders still struggle with how to build a modern cloud migration strategy. The worldwide cloud computing Infrastructure as a Service (IaaS) market grew 41.4 percent in 2021, to a total of $90.9 billion -- that's up from $64.3 billion in 2020, according to the latest market study by Gartner. "The IaaS market continues to grow unabated as cloud-native becomes the primary architecture for modern workloads," said Sid Nag, vice president and analyst at Gartner . Cloud IaaS Market Development Cloud supports the scalability and composability that advanced technologies and applications require, while also enabling enterprise leaders to address emerging needs such as sovereignty, data integration, and enhanced customer experience. In 2021, the top five IaaS providers accounted for over 80 percent of the market. Amazon AWS conti...

Commercial fleet vehicles are the driving force behind commerce and public mobility. Fleet managers have the important role of organizing and overseeing vehicles for performance, maintenance, and tracking purposes. Telematics solutions collect, store, and analyze data that can be sent to fleet managers. This data helps fleet owners and managers evaluate vehicle maintenance, driver operation, and cargo management. Today's Internet of Things (IoT) technology is transforming fleet management with the ability to connect vehicles and capture a wide range of data about vehicle performance, route, passengers, and cargo. IoT Asset Tracking Market Development According to the latest worldwide market study by Juniper Research , global spending on asset tracking by enterprises will increase from $16 billion in 2022 to reach $45 billion in 2027 -- that's a substantial growth rate of 184 percent. The management and security of high-value assets are becoming of increasingly significant impor...

Today's business leaders face mounting pressures to improve their Environmental, Social, and Governance (ESG) skills. Because the initial steps to the formulation of a sustainable enterprise transformation can be daunting for the C-suite, demand for ESG business strategy consulting has increased. According to the latest worldwide market study by International Data Corporation (IDC), ESG business services spending will grow to $158 billion in 2025 with a five-year compound annual growth rate (CAGR) of 32.3 percent. "In 2022, all enterprises are being pushed to transform and fundamentally change the way they do business to become sustainable enterprises," said Dan Versace, research analyst at IDC . ESG Business Consulting Market Development Owing to increased pressure from customers, investors, and regulators, savvy organizations are just beginning to understand the business case for actionable Corporate Sustainability strategies. Those organizations that develop and implem...

Global cybersecurity spending within critical infrastructure sectors is forecast to reach $23 billion by the end of 2022, that's growing at a 10 percent CAGR to reach $36.67 billion in 2027 -- according to the latest worldwide market study by ABI Research. "Businesses, industries, and in fact the entire world, have never been more connected than they are right now. They have also never been more at risk," said Michela Menting, research director at ABI Research . Organizations and key verticals continue to integrate technologies such as the Internet of Things (IoT), 5G wireless networks, and blockchain-based distributed ledgers -- creating more points of connection, and more points of cyber-security vulnerability. Critical Infrastructure Security Market Development ABI Research has explored the cyber and digital security landscape in its entirety. Their analysis explores actionable cybersecurity trends and market growth forecasts from their ongoing research. According to t...