If you remember back when Centrex service was available from your local phone company, then the latest trend of enterprise voice communication moving to the cloud is like Deja Vu. It seems that we've been here before. Infonetics Research conducted in-depth surveys with 162 medium and large organizations in North America and discovered that by 2016 over 50 percent of respondents will be running some of their Unified Communications (UC) applications over either a private or public cloud service. UC integrates fragmented communication modes -- such as voice, e-mail and instant messaging -- into a single integrated communication experience. The latest Infonetics worldwide market study explored CIO and IT manager plans for UC and their perceptions of UC vendors and cloud unified-communications‑as-a-service (UCaaS) providers. "Businesses continue to migrate their unified communications applications to the cloud, citing flexibility as the key reason. Cloud solutions are in...
TMT Market Research Summaries and Analysis